Customer Service Support Assistant
Resume:
Jene Ford
*********@*****.***
**+ years of experience in providing medical/administrative support and customer service in fast-paced environment. Required close attention to detail and superior time management skills. Consistently promoted to levels of increased responsibility. Chosen as mentor and trainer of clerical-support personnel.
Strengths:
Self-motivated with ability to inspire others to exceed expectations. Dependable, trustworthy and honest with integrity and strong work ethic. Communicate well orally and in writing; build and sustain good working relationships with internal, external across-cultural associates. Work unsupervised, productive in team environment, and remain organized and efficient under stress and tight deadlines. Fast learner and good teacher. Proficient in database management and computer software that includes MS word, excel, power point and outlook.
EXPERINCE
04/2023-PRESENT
ADVANCED MEDICAL SUPPORT ASSISTANT, DAYTON VA MEDICAL CENTER
perform clerical and office duties and provide customer service.
answer phones, greet Veteran patients, schedule appointments and consults.
help determine a clinic's daily needs, verify and update insurance information.
maintaining and recording medical data in patient files.
controlling patient accounts, and handling scheduling.
04/2020-04/2023
EMS, DAYTON VA MEDICAL CENTER
Cleans and sanitizes patient rooms.
Vacuums and sweeps floors, carpets, and rugs.
Makes beds and changes linens.
Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
Replenishes toiletries and towels.
Empties trash receptacles.
Cleaning and sanitizing DME.
10/2016 – PRESENT
MEDICAL SUPPORT ASSISTANT, INFOCISION
Responsible for assisting patients with referrals and setting up appointments with specialists, and ordering DME.
Often worked with off-site medical billing company to ensure accuracy of all insurance billing information.
Responsible for taking all incoming calls and setting up new appointments for patients.
Assisting with gathering medical information from patient for H&P, Preparing patients for examinations and procedures. Chaperone physician during patient examinations when needed.
06/2012 – 10/2016
MEDICAL SUPPORT ASSISTANT, CASESOURCE
Responsible for accepting all medical records regarding patient such as blood work x-rays and other test results.
Assisted in keeping the appointment schedules for three satellite offices.
Assisted in reminding customers of upcoming appoints by phone email or by sending out appointment cards.
Perform clerical and office duties and provide customer service.
Responsible for ordering, explaining, and set up DME for patients
Update/add demographic information, Register & pre-register patients
Update/add Insurance information to insurance buffer
Promptly answers telephone calls /direct visitors to appropriate areas
Request medical records from outside facilities w/full compliance of HIPPA/Privacy Act laws
EDUCATION
06/ 2009
HIGH SCHOOL DIPLOMA, Mound street academies
07/2009-05/2010
PHARMACY TECHNICIAN CERTIFICAT, OIP&T
09/ 2022-PRESENT
SCHOOL AT WORK PROGRAM, DAYTON VA MEDICAL CENTER
Core Competencies:
Flexibility & Adaptability
Initiative & Enthusiasm
Communication
Teambuilding & Support
Problem Solving
Time Management
Strong Work Ethic
Microsoft Word
Planning & Organization
Epic
Presentation
Vista and Excel
References
Leslie Cargile Program Specialist 937-***-**** ext.3804
Steven Fair Program Support Assistant 937-***-**** ext.2365
Jack Conyers Program Support Assistant 937-***-**** ext.2829
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