Customer Service Project Management
Resume:
THERESA ANN EHRHART
Port Orange, FL 32129-3753
Residence 770-***-****
Cell 770-***-****
OBJECTIVE: To obtain a position that leverages experience in relationship management, sales, compliance, operations, project management, customer service, and communication skills, alongside comprehensive knowledge of the credit, debit, prepaid card, and acquiring/issuing industry.
AWARDS & MAJOR
ACCOMPLISHMENTS: Appointed to Association Working Groups and User Advisory Groups; participated in lobbying efforts with Associations. Founding member of SIG-IS
(Standard Interest Group for IIAS Standards). Contributed to the development and implementation of a Sales Support/Relationship Management National Account Division. Met financial objectives on a consistent basis; received the 1995 National Sales Award and assisted in transitioning major retailers to the FDMS processing platform.
PROFESSIONAL
EXPERIENCE:
WorldPay
2022 to 08/2025 Sr Compliance Specialist/Debit Networks Oversees company compliance with the sponsoring institution and debit networks. Ensures adherence to debit network compliance release requirements. Handles issues requiring deep understanding of organizational goals. 2019 to 2022 Leader/Sr Compliance Manager/Commercial Implementation Manager Oversees and directs work related to Strategic Commercial Incentive deals to ensure implementation is completed on schedule. Manages the activities of managers and/or individual contributors with an emphasis on strategic projects, oversight, development, and operational or tactical initiatives. The team addresses issues requiring a comprehensive understanding of organizational goals. Applies strategic policies and processes, and continuously monitors progress to achieve results.
SIG-IS (Standard Interest Group for IIAS Standards) 2007 to 2009 Founding Member and Seat on Management Committee on behalf of RBS WorldPay US
As a SIG-IS Management Committee Member alongside my role at RBS WorldPay US, I oversee ongoing operations and advise the Board on policy, new services, financial actions, and unresolved disputes. WorldPay US, Atlanta, GA
2004 to 2019 AVP/Bank Officer/Industry Relations Manager/Leader Page 2 of 3
Manage compliance activities with sponsoring institutions and major card associations including Visa, MasterCard (Diners), American Express, Discover/JCB, ATM ISO, TPP, and MSP registration. Serve as company liaison to Associations, fostering relationships and coordinating mutual strategic initiatives. Lead analysis, project management, and rollout of new credit/debit mandates, overseeing biannual business and system releases, while driving cost and risk reduction efforts and advocating for merchants. 2003 to 2004 Credit Compliance Manager
Manage and oversee compliance efforts and maintain relationships with the sponsoring institution and credit networks like MasterCard (Diners), Visa, American Express, and Discover/JCB. Proactively work to lower association- related costs and position the company as a trusted partner. 1999 to 2003 Senior Sales Support Specialist/Relationship Manager – National Account Portfolio
Recruited by Lynk (RBS WorldPay US) to establish the Sales Support/Relationship Management group for a National Account Portfolio. Responsibilities included creating conversion and implementation documentation and related processes, managing support transitions, overseeing relationship management, conducting rate reviews and re-pricing, maintaining and verifying account records, coordinating merchant notifications, preparing analytical reports, and attending client meetings. FIRST DATA MERCHANT SERVICES (FDMS) formerly NaBanco, Coral Springs, FL (Chase Merchant Services Alliance)
1996 to 1999 Sr. Business/Relationship Manager - Chase Merchant Services National Retail Managed relationships with National Tier One Accounts and provided customer service. Responsibilities included cross-selling FDMS products and services to existing clients, participating in contract renegotiations, and reviewing client volume and profitability. Conducted statistical presentations for clients and evaluated financial data, product performance, and services to support mutual program development.
1994 to 1996 Customer Support Manager – National Retail Accounts Oversaw the efficient management of authorizations, settlements, and back- office processes, including chargebacks, retrievals, and reporting. Facilitated comprehensive communication with Bankcard Associations on behalf of merchants.
1991 to 1994 Account Implementation Manager – National Retail Accounts Managed individual contributors and coordinated new client onboarding to FDMS systems, ensuring technical requirements were met. Oversaw conversions and implementations, and prepared technical documentation for systems, management, and support teams.
1989 to 1991 Various positions within First Data Merchant Services. 1984 to 1989 NATIONAL COMMUNITY BANK, Hasbrouck Heights, NJ Supervisor - Documentation Follow-up Department,
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Consumer Lending Division – Oversaw staff handling legal documents for new and paid loans, including securing missing paperwork and releasing mortgage and title records. Automated processes, reducing team size by 25%. SUMMARY OF QUALIFICATIONS:
Skilled in Excel, PowerPoint, and Word. Results-driven team player who works independently, trains others, and motivates staff. Experienced in all aspects of credit, debit, prepaid card, and acquiring industry compliance. Strong background in staff supervision, performance evaluation, and new business development. Highly organized, detail-oriented, and respected by peers and clients.
REFERENCES: Available upon request.
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