Talent Acquisition Employee Relations

AREA OF EXPERTISE

CORE STRENGTHS

HIGHLIGHTS

SOFTWARE/TECHNICAL

EMPLOYMENT

TONY VEASEY

**** ******** **** ******, *******, Georgia 30340

404-***-**** **********@*****.***

Committed professional with a long history of building talented and diverse teams to drive innovation and consistently meet company goals. Goal-oriented professional with extensive skills in talent acquisition and employee relations to ensure agencies have the skilled and motivated workforce necessary to contribute to their growth and success. Excellent communication and interpersonal skills with the capacity to build relationships to connect exceptional candidates with the right opportunities, while delivering an exceptional experience throughout the hiring process. Talent Sourcing Full-Cycle Recruitment Candidate Assessment Diversity and Inclusion Interviewing Techniques Negotiation Contract Management Persuasive Presentations Onboarding Support Compliance and Regulations Talent Pipelining Training and Development Data Analysis Quality Assurance Issue Escalation Customer Feedback Analysis Service Level Agreements Crisis Management Process Improvement Documentation Effective Leadership Data-Driven Decision Making Adaptability Conflict Resolution Customer Service Feedback Reception Relationship Building Written and Verbal Communication Genuine Empathy Time Management Advanced Problem-Solving Team Collaboration Cultural Awareness Confidentiality Ø Relations – Nurture relationships with current vendors and potential candidates to build future opportunities. Ø Branding - Consistently promote and enhance the organization’s employer brand to identify and attract top talent. Ø Improvement - Successfully implement creative and innovative recruitment strategies that are ambitious for the company to succeed.

Ø Proactive – Always taking initiative and acting in advance to identify potential opportunities rather than simply waiting for them as they arise.

Microsoft Suite Access AS400 People Net People Fluent RMS 5 Bullhorn Text Kernel US Verify Premier Biotech ICIMS Workday Taleo Federal Emergency Management Agency, Washington, D.C. Disaster Survivor Assistance Reservist 60+ (hpw) May 2024 - Present Assist disaster survivors by providing direct, in-person support with FEMA application processes and recovery efforts in federally declared disaster areas. Review documentation and identified missing information to expedite application processing. Placement: 4780-TX, 4781-TX, 4864-KY,4860-KY,4856-CA,4829-SC

• Explain FEMA programs and eligibility criteria in clear, accessible terms.

• Collect data on survivor needs and challenges for reporting and planning purposes.

• Collaborate with community leaders to reach vulnerable populations and promote equitable access to assistance.

• Communicate ongoing field conditions and survivor needs to FEMA leadership and partner agencies. Sherwin Williams, Inc., Atlanta, GA

Senior Corporate/Tech Recruiter 40+ (hpw) June 2022 - May 2024 Recorded contact into company system and initiated contact for talent requisition. Oversaw candidate progression through the entire hiring process as designated point of contact. Directed the company college intern and assistant manager programs. Placement: Remote

• Consistently achieved 400 position per year requisition volume.

• Utilized a variety of sourcing methods to create a pipeline of qualified passive candidates.

• Guaranteed talent sourcing and talent sourcing strategies aligned with company’s diversity and inclusion objectives guidelines, creating a consistently diverse pipeline of candidates. Papa John’s Headquarters, Atlanta, GA

Senior Corporate Recruiter 40+ (hpw) July 2021 - May 2022 Facilitated the recruitment of financial, IT, business analyst, data analyst, director, engineer, developer, and senior manager roles within the organization. Oversaw recruitment for the college intern program. Placement: Remote

• Utilized a variety of sourcing methods and screening strategies to initiate the hiring process for candidates.

• Communicate with all involved parties, take recorded statements, and negotiate with other carriers. Evaluate the degree of liability exposure through investigation tactics.

• Make approval or denial decisions for each claim by reviewing evidence, estimates, and photographs, determining if the written estimate is supported/justified, investigating questionable claims, and resolving errors and omissions. Wipro Limited, Atlanta, GA

Tech Recruiter 40+ (hpw) February 2019 - June 2021 Supervised the full lifecycle recruitment of candidates, including sourcing, screening, and interviewing. Facilitated the recruitment of IT, business analyst, medical, data analyst, digital media, and marketing roles within the organization. Placement: Remote

• Updated the company’s applicant tracking system, Synergy, consistently to keep track of candidate offers.

• Utilized various job boards and job sites to source top talent.

• Established a hearty vendor network to continuously generate profiles.

• Maintained company standards for diversity and inclusion when selecting possible candidates. ADECCO Staffing, Smyrna, GA

Delivery Recruiter/Talent Acquisition Specialist 40+ (hpw) July 2018 - January 2019 Supervised the full lifecycle recruitment of candidates, including sourcing, screening, and interviewing. Achieved recruitment and sourcing performance targets across all major key performance indicators.

• Conducted structured telephone interviews with selected candidates. After interviews, provided candidates with feedback and shortlisted candidates for selection.

• Completed I9 verifications, drug screenings, and all other onboarding paperwork as needed.

• Maintained and updated candidate records in the company applicant tracking system. Home Depot, Atlanta, GA

Senior Recruiter 40+ (hpw) May 2014 - July 2018

Recruited appropriate talent for current and future open roles within the organization. Oversaw staffing and sourcing of primarily leadership roles for 3 regional call centers in Utah, Georgia, and Arizona. Became familiarized with all recruiting systems and the company onsite roadbook. Reviewed and revitalized Adecco processes and procedures as needed. Placement: Remote

• Developed and implemented community-based recruiting initiatives with colleges, churches, and local community organizations.

• Attended college career fairs and events to increase company reputation and recruit students for roles within the company.

• Conducted regular follow-ups with company recruiters to determine the effectiveness of current recruiting plans and implementation. Developed innovative recruitment/sourcing strategies to form active and passive candidate pipelines.

• Maintained working relationships with client program managers to ensure a clear understanding of their business, needs, culture, and job roles.

Direct Path LLC, Atlanta, GA

Escalation Manager 40+ (hpw) May 2014 - December 2014 Provided customer escalation support via phone, email, and on-site assistance. Resolved customer billing errors, field service appointment issues, DIRECTV account issues, and billing statement issues.

• Delivered accurate daily and weekly activity results to senior management in a timely manner.

• Managed a call center team of 50 client representatives. Monitored queues for inbound calls to ensure service level agreements were met and best agent assistance was provided.

• Assisted team with providing responses to the Better Business Bureau and other online forms within the required timeframes.

CBEYOND, Atlanta, GA

Customer Care Solutions Specialist 40+ (hpw) June 2012 - May 2014 Provided customer support to different sized businesses for 30 software applications to include cloud services, web hosting and domain registration. Resolved customer service issues, escalations, and customer retention.

• Monitored queues to ensure proper handling of requests and that service level agreements were met.

• Reviewed all agent calls/SR notes and properly documented in the OSS system the call purpose and resolution.

• Monitored and created busy codes of agents to certify accurate coding for reporting. ACADEMIC HISTORY

Clark Atlanta University, Atlanta, GA Bachelor’s Degree Credits Completed:60 Major: Business Administration (Management)

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