Store Manager Client Relations

Anthony A. Butera

*** *. ****** *** **** ***. Tampa, Fl 33609

C) 813-***-****

(E) *******.********@*****.***

Executive Profile

People oriented manager with more than 27 years combined management and sales experience, client relations, marketing, public relations, etc., enthusiastic, motivated, results-oriented team leader, able to build commitment, cooperation and teamwork.

Professional Experience

Retail Franchise - Massage Envy (01/2018-10/2024)

CEO (Owner)

Job Responsibilities include:

• Responsible for the daily operations of the franchise, including overseeing employee management, scheduling, training, marketing and customer relations

• Responsible for mapping and executing all retail strategies

• Responsible for providing ongoing professional development and education to the franchise team, maintaining a professional image for the franchise and managing the finances, including fees for permits, memberships, marketing, and advertising

• Responsible for selling memberships and delivering great customer service to existing & new members.

• Monitor results and meet monthly sales goals

• Planning and organizing client relation events.

• Controlling flow-thru and all financial results.

• Promoting a Friendly, Outgoing and Enthusiastic personality to run a busy Massage Therapy Clinic.

• Maintain effectively communicate with members/guests on membership benefits, and clinic policies and procedures

• Assist in identify and problem solve, set expectations and goals and delegate tasks

• Effectively communicate expectations, train and motivate staff to create a winning team LVMH 05/00-01/18

Celine Store Manager, Bal Harbour, Fl. (11/2015- 04/2018) Louis Vuitton Store Manager, Saks Boca Raton, FL. (11/2013-11/2015) Louis Vuitton Store Director, Lenox Square Atlanta, GA. (11/12-10/2013) Louis Vuitton Store Manager, International Plaza Tampa FL. (05/2000-11/2012) Store Manager

• Responsible for overall management of the store, staff, operations, merchandise and customer service.

• Responsible for achieving KPI’s in the store.

• Achieving sales objectives, maintaining high operational and merchandising standards.

• Building highly motivated teams and developing associates to the next level.

• Maintain inventory shrinkage and accuracy to meet company standards.

• Monitor expenses to ensure P& L exceeds company requirements.

• Recruiting, hiring and training new team members.

• Produce labor and productivity reports.

Area Client Relations Manager

• Responsible for the relations of personal clienteling strategies within the stores.

• Promoting activities, events, and actions to develop new businesses.

• Developing personalized relationships with top clients in each district.

• Developing plans to ensure each store enhances the clientele experience.

• Partner with the store directors and Clientele Relation managers to develop relationships within the community to reach out new clients to the stores.

Regional Client Relations Manager Miami / Houston (12/11- 03/12) Developing the VIC client in Louis Vuitton Aventura & Houston

• Develop personalized relationships with top clients to enhance their affiliation with the store and the brand.

• Develop individualized plans to ensure that each VIC client receives enhanced store experience.

• Partner with Client Relations/Private Client Relations Director to create loyalty building initiatives for exceptional clients.

• Partner with the Store Director and regional management team to develop relationships within the community to reach out to new clients to the store.

• Participation in local organizations and events in order to increase the awareness of the brand

• Minimum of 2 sales-related visits outside of store to be accounted for on a weekly basis.

• Propose actions, events and activities to help develop business with key area influencers and the local VIC customer.

• Ensure full follow-through before, during and after events in order to nurture the VIC relationship.

• Partnership with regional store managers on events relevant to the VIC community Saks Louis Vuitton - Dadeland Store Manager, Miami, FL (6/05-7/06)

• Responsible for management and coaching of category service team members towards achieving elevated customer experience, category sales objectives, as well as operations and merchandising standards and goals.

• Responsible for building highly motivated teams, succession planning and developing associates to the next level.

• Develop events, incentives, and exceptional client experiences that will continue to grow client base, with particular emphasis on building local market.

• Network within local market to increase brand awareness and desirability (host store, mall, community). Saks Fifth Avenue 11/98-5/00

Department Manager, Tampa, FL.

• Responsible for the overall operations and management of the Men's department and Woman's accessories.

• Maintained the highest degree of customer service.

• Assisted sales associates with customer issues (returns, defective merchandise, repair).

• Achieving sales objectives. Maintained inventory shrinkage. Controlled payroll. Education

Hillsborough Community College, Tampa, Fl

Business Management,

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