Administrative Assistant Medical Courier

Nancy Noel

** ********* ****** · Boston, MA *****

857-***-**** · **********@*****.***

OBJECTIVE: Obtain a Real Estate Agent in the Industry.

QUALIFICATIONS

Certified Medical Administrative Assistant

Nine years of medical field experience

Microsoft Word, Excel, PowerPoint, Outlook, Meditech, IDX, Centricity, EMR software

Excellent communications and customer service skills

Fluent in Foreign Languages

EXPERIENCE

North Reading Transportation Inc.

Telefund Boston, MA Present

Fundraiser Call Agent

Received calls for political and environmental campaigns to request funds

Request potential callers to be transferred political policies to approve

Integral Resources Inc. Cambridge, MA Present

Fundraiser Call Agent

Received calls on an automatic dialer requesting funds for political campaigns

Requesting funds to match for political campaigns

Raise funds for political campaigns to support national candidates

Lynn Community Health Center, Lynn, MA 01/17-06/17

Medical Administrative Assistant

Registered patient demographics, insurance, medical history, and HIPPA forms

Interviewed patients to obtain and verify demographic and insurance information

Scheduled patients appointments, screened and forwarded phone calls on multi-line systems

Scheduled confirmed and cancelled tests and appointments, resolved patient issues and inquiries

Responsible for checking patients in & out and collected copayments

Massachusetts Institute of Technology Cambridge, MA 02 /11-08/12

Medical Administrative Assistant

Scheduled patient appointments, screened and forwarded phone calls on multi-line systems

Responsible for checking in and out patients; triage students and staff to manage patient care efficiently

Performed database entry and verified all insurance and demographic information

Updated all new medical compliance regulations

Communicated effectively with medical staff to provide the best patient quality assistance

New England Orthopedics Specialist, Danvers and Peabody, MA 8/09 – 10/09

Front Desk Receptionist - Temporary Assignment

Cross-trained on IDX and Centricity for New England Orthopedics and Mass General

Managed 80-100 telephone inquiries daily including triage calls

Registered patient’s demographics, insurance, medical history, and HIPPA forms

Coordinated patients schedules and confirmed patients appointments

Checked-in patients and collected co-payments

Cambridge Health Alliance, Medford, MA 02/07-04/09

Administrative Assistant – Temporary Assignment

Utilized Epic software for job duties

Signed in patients to meet representative for financial assistance

Bulfinch Temps/Massachusetts General Hospital, Boston, MA 02/09-04/09

Administrative Assistant – Temporary Assignment

Answered, triage, and sent electronic patient medical records to the appropriate doctor

Scheduled, confirmed and canceled appointments

Scheduled tests and problem – solved patients concerns

Researched patients insurance authorization approvals

Spherion Staffing Services (Partners Healthcare Systems), Charlestown, MA 10/07 – 6/08

Data Entry Clerk - Temporary Assignment

Called vendors to verify prices of medical supplies, and updated price list in PeopleSoft

Revised pricing on hospital’s purchase orders and sent in request for supplies

Boston Medical Center, Boston, MA 3/07 – 8/07

Emergency Room Unit Coordinator – Per-Diem

Assisted with patient admission, discharge and transfer process

Interviewed patients to obtain demographic, and verify insurance information

Retrieved patient’s medical records and related materials in response to requisitions

R.A.D Employment Services (Lemuel Shattuck Hospital), Brighton, MA 2/05 – 6/05

Administrative Coordinator

Scheduled and confirmed patients’ appointments

Reviewed patients referral forms, medical records and other documents for admission

Generated patients medical report using Meditech

Sovereign Bank New England Boston, MA

EDUCATION

Bryman Institute, Brighton, MA

Medical Administrative Assistant Certificate

June 19, 2019

Dear Hiring Recruiter:

I am writing to apply for the Member Service Representative position at Commonwealth Care Alliance, which I was referred on MASSHIRE REFFERAL website. I have developed a variety of skills and have eight year’s experience in healthcare that I believe makes me a strong candidate for the Patient Experience Rep position.

While at Lemuel Shattuck Hospital, I coordinated patient’s medical records, telephoned facilities, confirmed appointments, and instructed patient’s preoperative surgery in a timely manner. During my time as a Patient Service Coordinator at New England Orthopedics I was responsible for answering phone calls, scheduling appointments, collecting co-payments, verifying insurance, and maintaining medical records. In addition, I managed the general office duties including: filing, faxing, and photocopying. I have knowledge in medical terminology and medical software, including Meditech and Centricity. I always utilize my communication and organizational skills in every position. I am passionate in performing my work and regularly received complements from patients and staff for my interpersonal skills.

I look forward to an opportunity to discuss how I can put my demonstrated compassion, respect for patients and staff to work for Commonwealth Care Alliance. I can be reached at (857-***-***** or via email at **********@*****.***. Thank you for your time and consideration.

Sincerely,

Nancy Noel

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