Customer Service Call Center

Cynthia Boyd

Los Angeles, CA

818-***-**** *******.*.****@*****.*** linkedin.com/in/cyndi-boyd-consulting CUSTOMER SERVICE SPECIALIST

CORE COMPETENCIES

Customer Service Call Center Operations Conflict Resolution Communication Skills Data Entry & Accuracy Remote Work Proficiency Problem-Solving Team Collaboration Process Adherence Time Management

SUMMARY

Customer service professional with proven ability to deliver high-quality support in fast-paced call center and remote environments; skilled in handling customer inquiries, clarifying product details, and ensuring satisfaction through clear communication and attention to detail. Experienced in using ticketing systems, following compliance protocols, and maintaining accuracy under pressure. Recognized for a customer-first mindset, adaptability, and the ability to remain calm and effective in challenging situations. Looking forward to applying these skills to support customers and strengthen service delivery in a remote call center role.

• Delivered responsive and empathetic customer support across multiple service departments, ensuring positive customer experiences and issue resolution

• Accurately documented customer interactions using internal ticketing tools, maintaining compliance with data security and company guidelines

• Collaborated with team members and supervisors to improve processes, streamline workflows, and enhance service quality

• Adapted quickly to new systems and scripts, demonstrating flexibility and commitment to continuous learning in a remote environment

EXPERIENCE

EdTech & Digital Programs Consultant June 2025-Present Freelance, Remote

• Collaborate with education-focused teams to optimize workflows, improve service delivery, and align operations with strategic goals

• Design and deliver instructional content tailored for digital platforms, supporting learner engagement and curriculum innovation

• Lead end-to-end technology implementations, integrating tools and platforms to enhance learning experiences and operational efficiency

Director of Operations and Technology Support November 2021-May 2025 EdMotion Inc, Remote

• Led course design, training programs, and operational processes to support digital education initiatives

• Managed outsourced teams, client relationships, and tech installations with a focus on service and efficiency

• Developed quality assurance systems and streamlined workflows to improve timelines and resource delivery

Operations Manager August 2011-November 2021

SMALLab Learning, Remote

• Led brand development through events, media relations, and web content strategy to boost online visibility

• Designed and executed integrated programs to align sales, marketing, and customer service operations for greater efficiency and reach

• Established intranet systems and QA protocols to streamline operations, reduce costs, and support client installations and training

ADDITIONAL EXPERIENCE

Web Content Coordinator, Sencia Interactive, Los Angeles, CA Managed and refreshed client websites and digital platforms, curating multimedia content to align with brand identity and drive user engagement. Shaped the visual and editorial tone of each site through strategic use of blogs, imagery, and custom assets, ensuring consistency across all online touchpoints.

EDUCATION

MBA, Entrepreneurship. Kaplan University.

BS, Fashion Design and Merchandising. University of Hawaii. OTHER SKILLS

Microsoft Office Suite, Google Workspace, Zoho One, CRMs, Website Editors (WordPress, Squarespace, Systeme.io), LMS platforms, Generative AI tools, Productivity Tools, Basic HTML/CSS, SharePoint, Graphic Design

VOLUNTEER EXPERIENCE

Secretary, Patrick Henry Middle School PTSA, Los Angeles, CA May 2022-May 2024 Patrick Henry Middle School PTSA supports over 1,000 students and families through volunteer-led programs that enhance education, health, and community engagement. Served as Secretary while leading and integrating student and family programs, coordinating volunteers, and supporting school-wide initiatives.

Darby Ave PTA, Los Angeles, CA

Darby Avenue Elementary PTA bridges the gap between public funding, and the resources students need to thrive, supporting K–5 families through programs, events, and volunteer-led initiatives in Northridge, CA.

VP of Ways and Means May 2014-June 2015

Served as Vice President of Ways and Means, leading fundraising strategy, coordinating sponsorships, and integrating revenue-generating programs to support school-wide enrichment and community engagement.

Volunteer Program Lead August 2010-May 2014

Spearheaded key initiatives, including fundraising campaigns, the annual silent auction, and the inauguration of the Heritage Fair. Served as School Site Council representative. Provided strategic support across multiple programs, coordinating volunteers and enhancing community engagement through hands-on leadership and event execution.

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