Property Management Support Services
Resume:
Oak Forest, IL *****
**************@*****.***
Organized, fast learner, and dependable candidate
successful at managing multiple priorities with a
positive attitude. Willingness to take on added
responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving
skills.
Property Management 2017-2024
U-Stor-It Self Storage
-Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
-Followed up on delinquent tenants, coordinated collection procedures, and scheduled auctions.
-Completed final move-out walk-throughs with tenants to identify required repairs.
-Maintained original leases and renewal documents in digital format for property management office.
-Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
-Introduced prospective tenants to types of units available and performed tours of premises.
-Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
-Handled disciplinary actions, performance appraisals and terminations of company staff.
-Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
-Trained and motivated leasing staff company wide.
-Troubleshot camera and pin pads company wide.
-Installed new hardware and software at existing and new locations. Cashier 2015-2017
Mickey’s Gyros
-Used slow periods to restock supplies, ice, trays and delivery bags.
-Kept POS and App up to date with new menu items and updated prices.
-Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
-Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
-Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing.
-Trained new employees on a regular basis.
-Created a social media presence on Facebook and Instagram. Store Manager 2012-2015
PLS Check Cashers
-Managed inventory control, cash control and store opening and closing procedures.
-Managed store employees successfully in fast-paced environment.
-Completed point of sale opening and closing procedures.
-Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices on check cashing.
-Supervised guests at front counter, answering questions regarding products.
-Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
September 2004 - January
2006
Associates in Computer
Science
Robert Morris University
● P&L Administration
● Complaints Investigation
● Performance Assessment
● Grounds and Facility
Inspection
● Minor Repairs/Repair
Planning
● Spreadsheet Tracking
● Video Surveillance
● Multitasking and
Organization
● Staff
Supervision/Employee
Training
● Supply Ordering
● Recruiting and
Hiring/Management
Training
● Microsoft Office/SQL
● NCCER Core Certification
● First Aide/CPR/AED
Certification
● OSHA 10
● American Traffic Safety
Certified Flagger
Macrina Ornelas
Contact this candidate