Operations Manager Operation

Divya Sharma CV [Total Pages-*]

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DIVYA SHARMA (Operation Manager)

Dubai, UAE +971-*********, +91-992******* ******@****.***.**.** linkedin.com/in/divyasharma-0a4231a

SUMMARY

Seeking a position as an Operation Manager where extensive experience will be further developed and utilized.

• Good communication skills – both written and verbal

• Negotiation skills and the ability to develop strong working relationships

• Operational Leadership & Customer Relationship

• Financial Planning, Analysis & Reporting

• Staff Training, Mentorship & Team Supervision

Skills and Achievements

A resourceful management professional with 7+ years of pragmatic experience as a Operation Manager under the Operation Management with exposure of accounting procedure and guidelines to formulate the cost-effective solution and enhancing the financial operation. Familiar with the financial report and statement in financial reports generation. Technically adapted at Microsoft Power Point, Excel, SAP FICO and Tally; skillful in designing operational policies. Effective Skills

• Supply Chain & Logistics Management ERP Systems (SAP FICO, Zoho, Xero, Tally, QuickBooks)

• Inventory Control & Warehouse Operations. IFRS Standards & UAE VAT Filing

• Manufacturing & Production Planning Real Estate Operations & Tenant Management

• Procurement & Vendor Negotiation Quality Control & Compliance Audits Teamwork

Ability to encourage and inspire the team members to perform better with good ability to compromise and ignore your own ego with communication about other interpersonal skills such as negotiation, influence, advising and interpreting. Customer Relationship Management

Responsible for maximizing customer loyalty and business performance. The main tasks are to analyze complaints, developing by customers. And handling with strategies and procedures by creating customer retention campaigns and motivating staff.

Operation Management

Work with other credit union departments to ensure that processes and workflows are providing the best possible service to credit to members. Working with the invoicing department regarding Work-In-Progress. Oversee processing of vendor invoices and expense reimbursement requests; manage third party relationship with A/P solution provider. WORK EXPERIENCE

Operation Manager Aug 2021- Dec 2024

Aankit Granites Ltd. Bangalore: India

• Managed end-to-end granite manufacturing operations, including production planning, dispatch, and quality control.

• Implemented lean practices, improved throughput, and reduced material wastage/downtime.

• Supervised procurement, supplier coordination, logistics, and inventory management.

• Coordinated machinery maintenance/calibration to minimize equipment failures.

• Ensured safety compliance, audits, and SOPs per ISO standards.

• Led and trained 40+ staff to enhance productivity and discipline.

• Aligned order fulfillment with customer timelines and quality expectations.

• Prepared operational reports, cost analysis, and production forecasts for management decisions. Divya Sharma CV [Total Pages-2]

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Operation Manager Oct 2018 - July 2021

Labdhi Lifestyle Limited Mumbai, India

• Directed operations across sales, finance, procurement, and compliance for real estate projects.

• Streamlined documentation, regulatory approvals, and RERA compliance with project/legal teams.

• Managed vendor contracts, procurement, and budgets to meet project timelines.

• Oversaw MIS reporting, audits, and process improvements to aid management decisions.

• Coordinated budgeting, cash flow, and cost control across multiple projects.

• Implemented cross-functional efficiencies to ensure timely project execution. Purchase Executive-Invoice & Financial Operations Specialist. Nov 2015 - Feb 201 Sir H.N. Reliance Foundation Hospital & Research Centre Mumbai, India

• Managed new and existing supplier accounts, ensured timely onboarding, and maintained master data accuracy

• Addressed operational and patient-related procurement issues with cross-department collaboration

• Verified supplier documentation and coordinated with finance for bill settlements and PO tracking

• Maintained compliance in vendor management systems and purchase records

• Liaised between departments to ensure timely material delivery and service-level agreements

• Handled invoice queries, ensured order fulfillment, and updated procurement logs regularly

• Tramlined procurement workflow, reducing order turnaround time by 25% in a hospital environment. Billing Executive Dec 2011 – Dec 2012

Raheja Group Pvt. Ltd Mumbai, India

• Oversaw billing operations including invoice generation, payment processing, price validation

• Managed customer interactions, addressed billing issues, and ensured accurate transaction records

• Coordinated with merchandise and stock teams to support backend billing workflows

• Maintained financial documentation, prepared daily reconciliations, and ensured POS accuracy

• Handled billing for 2,000+ transactions monthly with a 99.8% accuracy rate. EDUCATION

I. Master’s in Finance from Middlesex University UK, Expected in Sep-2026 completion II. Master of Business Administration University of Northampton UK from Sep. 2017 - Sep.2018 III. Bachelor of Commerce in Accounting and Finance from Mumbai University in 2015 EXTRA CURICULAR ACTIVITIES

Received appreciation from the management, awarded for the excellent performance and interested to patriciate in sports

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