Customer Service Data Entry

NATALEE FOGARTY

Customer Service Representative/ Data Entry

561-***-**** ****************@*****.*** Lake Worth, FL 33460 PROFESSIONAL SUMMARY

Forward-thinking and assertive Customer Care Professional with proven track record in delivering exceptional customer service by managing customer inquiries by addressing customer concerns and providing effective solutions,driving customer satisfaction an fostering positive feedback. Having a solid work ethic underpins my commitment to achieving results and maintaining order in a fast paced or remote setting. EXPERIENCE

Customer Care Professional, American Xpress, June 2022 - Present Remote, FL

Handling complaints and assisting customers with navigating the company website for services. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

Attend regularly scheduled video conferences for team meetings and one-on-one coaching. Delivery Driver, Spark, Delivery Drivers Inc, May 2022 - June 2023 Palm Beach County, FL

Accurately select and prepare packages for delivery to customers, including checking for expiration dates and ensuring that the correct item is being delivered

Arrive at pick up location in a timely manner

Labeling and weighing packages especially on Shopping and delivery trips, which require you to shop for customers items

Return order based on customers preferences

Retail Sales Associate & Visual Merchandiser, Macy's, December 2015 - September 2022 West Palm Beach, FL

Ensure high levels of customer satisfaction through excellent sales service with knowledge of products and inventory Actively seek out customers in store

Maximized sales and visual impact through optimal arrangement of tables, fixtures and update mannequins monthly to create a more fresh visual impact and new season awareness especially when brand named product launch, reflecting a positive season of sales

Maintained props, products, and mannequins inspecting for imperfections, doing touch-ups, cleaning up after customers, and applying preservative coatings as necessary. Insurance Verification Specialist, LCN Services, LLC, January 2014 - December 2015 West Palm Beach, FL

Receive inbound calls from clients

Route callers to appropriate department when required Request assistance, if necessary from Team Leader

Meets performance targets

Data Entry Intern, Triad Plant Company, March 2011 - October 2014 Delray Beach, FL

Prepares source data for computer entry by compiling, establishing and sorting information Processes customer and account source documents by reviewing data for deficiencies Manage inventory and notify the Florist about low inventory Secures information by completing data base backups and completing plant orders in an effective and timely manner.

Technical Support Tier 1 & Customer Support Rep, Teleperformance, January 2010 - May 2011 Boca Raton, FL

Provided technical assistance for Verizon Wireless & AT&T cellphones, other devices and their features Assisting at least 500 daily incoming calls from anticipating customers with needs Assisted customers with product selection, installation, troubleshooting, and maintenance Created detailed reports in the CRM system outlining the status of each technical issue reported by customers Referred major hardware and software problems and defective products to vendors and technicians for service Customer Service Representative, Platinum marketing, January 2010 - February 2011 Boca Raton, FL

Assisting customers in choosing the right diet and meal plans Ensuring each client has working efficient blood pressure/glucose meters Interacted with customers to provide information in response to telephone inquiries about products and services Responded to complaints in a prompt timely manner by following standard operating procedures. EDUCATION

Continuing Education

Portmore Community College, St.Catherine, Jamaica, Jul 2008 GED

Kingsway High School, Kingston,Jamaica, Jul 2007

Continuing Education

School of Excellence, Kingston, Jamaica, Jul 2007

SKILLS

Phone etiquette Demonstrating proficiency in typing and grammar Knowledge of relevant software computer

applications and equipment

Knowledge of customer service rules, regulations,

principles and practices

Effective listening skills Strong communication skills Sales skills Good computer skills

Typing Data Entry Skills

Attention to Detail Order picking and processing

Quality assurance Documentation and reporting

Record keeping Inventory management

CERTIFICATIONS

Electronic Document Preparation Management Unarmed Security Officer EXTRACURRICULAR ACTIVITIES

Electronic Document Preparation Management Interest in theatre & reading novels REFERENCES

References available upon request

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