Operations Specialist Logistics Coordinator

Niqua M. Wilbon 630-***-**** • *******@*****.*** • DeKalb, IL

• Summary

TITLE: Accounting & Operations Specialist Leadership Process Optimization ABOUT: An operations and logistics professional who thrives in fast-paced environments looking to leverage a Master’s in Accountancy. Over the years, I’ve worn many hats — from coordinating emergency responses to keeping large-scale transportation and shipping operations running smoothly, to making sure the right numbers end up in the right accounts. Known for being resourceful, detail-oriented, and calm under pressure, I’m committed to delivering results and keeping operations running seamlessly.

Professional Experience

Dispatcher/Paratransit Driver, Transdev, DeKalb, IL 2023 – 2025 I handled both emergency and non-emergency calls, quickly sizing up each situation to dispatch the right people and equipment using various communication tools. I kept a close eye on field units in real time to make sure responses were fast and effective.

● I also drove accessible vehicles, prioritized passenger safety by securing mobility devices, kept detailed trip records, and worked closely with fire, medical, and law enforcement teams to keep everything running smoothly during incidents.

Control Analyst/ Logistics, Etrade/ Momentum, Remote 2022 – 2023 I maintained accurate identity and access records, administered user accounts, and applied best practices in identity management across platforms including Salesforce. Monitored logistics performance to implement improvements.

● Prepared and presented logistics reports using Excel, Pivot Tables, and VLOOKUP, managed export filings and documentation with SAP, AESDirect, UPS, FedEx, and BAAN Logistics Coordinator, Aerotek/Bosch Automotive Service Solutions, Romeoville, IL 2021 – 2022 I processed payments and controlled expenses by verifying and reconciling invoices. I prepared shipment documentation for national and international deliveries, ensuring compliance with commercial requirements.

● Managed multiple assignments efficiently, checked payment terms, and closed over 100 bills of lading daily.

● Coordinated with carriers, freight forwarders, and cross-functional teams to meet organizational goals, using SAP, AESDirect, UPS, FedEx, and BAAN for export filings and documentation. Cash Application Accountant, Accounting Principles/Plano Synergy, Plano, IL 2019 I took pride in accurately processing daily cash receipts, making sure payments from lockbox, ACH, and credit cards were recorded correctly to customer accounts.

● When unapplied receipts came up, I dug in to research and resolve them, handled credit card payments and returns, and pitched in to help with month-end closes.

● Collaborating with credit analysts, I identified and resolved chargebacks, and I also cross-trained with Credit/Deduction Analysts to support improvements in pricing, sales programs, and commission reporting.

● Always looking for ways to work smarter, I reviewed cash application processes to boost accuracy and efficiency. STM/LWS Roster Excel Formatter, Aerotek/Wiley Education Services, Oak Brook, IL 2017 – 2018 I created polished Excel worksheets for each degree program, using formulas and custom formatting to track student progress. I managed distribution lists with Active Directory and streamlined university rosters for easy data access. I also audited enrollment data for accuracy, checked class availability, and updated academic records—all while keeping team info organized in OneNote and handling various admin tasks.

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