Information Technology Security
Resume:
R A M I L D. N A U N G A Y A N
PH :*** C San Antonio St., Roosevelt, Quezon City, Philippines 1105
CP no.: 099********
Email Address: ***********@*****.***
CAREER OBJECTIVES
Seeking a fulfilling position in the field of Information Technology that offers growth opportunities and allows me to utilize my leadership skills and experience. WORK EXPERIENCES
February 2024 to Present
Frabelle Corporation
#80 C3 Road, corner Dagat Dagatan Avenue, Caloocan City IT Head
Responsible and accountable for the smooth running of computers systems. Leads the implementation and maintenance of the company’s computing needs. Duties and responsibilities
• Manage the company’s information technology systems.
• Plan, organize, and evaluate the company’s IT and Electronic Data Operations.
• Manage IT team through recruitment, training and coaching; communicate job expectations and appraise performance.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup of systems.
• Identify problematic areas and implement strategic solutions in a timely manner.
• Assess and audit systems.
• Preserve assets, information security and control structures.
• Manage annual budget and ensure cost effectiveness.
• Quality and timely implementation of IT projects.
• Develop network troubleshooting strategies to reduce downtime and maintain costs.
• Assess the growth needs and maintenance of the company’s IT infrastructure. September 2022 to January 2023
Robinsons Land Corporation
12th Floor, Robinsons Cyberscape Alpha
Sapphire and Garnett Rd, Pasig City
IT SPOC Manager – Robinsons Homes
Serves as the Single Point of Contact for IT-related requirements RLC – Robinsons Homes business unit. Responsible for the smooth operation of its IT systems and equipment IT Development
• Able to manage multiple Accounts from solution design, integration, execution, production
• Defines technology requirements and plan project lifecycle deployment.
• Defines resources and schedule for project/program implementation.
• Create strategies for risk mitigation and contingency planning.
• Efficiently identifies and solves project issues and conflicts.
• Design and maintain technical and project documentation.
• Strong organizational, presentation, and customer service skills. Technical Understanding:
• Possesses strong understanding in the areas of technology - networking, server, desktop, information Security architectures.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.
Communication:
• Facilitates team and client meetings effectively.
• Holds regular status meetings with Operations team for various accounts responsible for.
• Keeps core and Operations team well informed of changes within the account.
• Effectively communicates relevant information to superiors.
• Resolves and/or escalates issues in a timely fashion for all Severity incidents.
• Understands how to communicate difficult/sensitive information tactfully. Client Management:
• Manages day-to-day client interaction in BAU and Transition phase.
• Sets and manages client and Operations expectations.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of solution designed and implemented. PEOPLE DEVELOPMENT
• Assess and Mange IT personnel unique developmental needs; provides development opportunities that maximizes IT personnel potential and contribute to the achievement of the organizational goal
Responsibilities and duties:
Technical Support
• CRM
• SAP RE (Real Estate)
October 2020 to August 2022
Manila Hearing Aid Center
Unit 809 Tower A, BSA Twin Towers
Bank Drive, Ortigas Center, Mandaluyong City
IT Manager
Responsible for ensuring the smooth operation of the company’s IT System. Serves as the link between a company’s technical team and that of its end users who are not knowledgeable about technology. Ensures that computers and computer networks within the company work efficiently and effectively, enabling employees to do their jobs without issue. IT DEVELOPMENT
• Manage major IT Projects
• Ensure IT projects are completed in a timely manner and within budget
• Identify key issues affecting work of the organization; develops and implement effective and short-term strategy to address key issues and achieve the goals and objectives of the organization.
CORE IT INFRASTRUCTURE
• Maintains high level of proficiency in the core function, seeking opportunities to expand knowledge of current technical and business issues and change policies, procedures and practices impacting on the work of the organization. PEOPLE DEVELOPMENT
• Assess and Mange IT personnel unique developmental needs; provides development opportunities that maximizes IT personnel potential and contribute to the achievement of the organizational goals.
Responsibilities and duties:
Project Administrator:
- NetSuite Financial Implementation – on going implementation
Data gathering
Process Flow
Generation of reports
Technical Support
Provide Internal User Support
- CRM System set up
- NetSuite Financial System
- System Access
- Network Connectivity
Troubleshoot Systems and Hardware
Install and update company software and hardware as needed Prepare reports on hardware and software issues
Identifies issues with new hardware or software and works with users to quickly resolve those issues and prevent delays
Vendor Management
Coordinates with vendors to ensure support for internal users for upcoming IT projects October 2019 to September 2020
First Philippine Industrial Park
RBC Tower 2,
Ortigas Center, Pasig City
IT Supervisor
February 2019 to June 2019
Fexco Philippines, Inc.
Unit 905 One Global Place
Bonifacio Global City, Taguig City
Information Technology Operations Head
March 2015 to February 2019
BDO Unibank,
EBC Building, corner Roosevelt St,
Ortigas Avenue, San Juan City
Junior Assistant Manager
System Administrator/Data Center Operations Back up Administrator Hardware and Software Administration
September 2014 – February 2015
CFSharp Manning & Shipping Services
Competitive IT Solutions
Intramuros, Manila
IT - Supervisor II
Network and System Administrator
• System Administration
• Monitoring of Hardware Performance
• Monitors and check memory and processor usage of servers
• Creates users for access to the system and internet
• Maintains the Active Directory and Users of the organization
• Maintains Database server
• Monitors tables spaces and database processes
• Audits systems facilities
Access grants
Group Policies
System Policies
May 2001 – August 2014
Charter Ping An Insurance Corporation
Metrobank Subsidiary
Makati Head Office
IT - Supervisor II
Network and System Administrator
EDUCATION
1996 – 2000 College
BSCS Major in Computer Science
University of Perpetual Help Rizal
Las Piñas City
1992 – 1996 High School
Don Bosco Technical College
Mandaluyong City
1984 – 1992 Elementary
Don Bosco Technical College
Mandaluyong City
PERSONAL SKILLS
System Programmer
Pascal, Turbo Pascal, C, C++, Foxpro, Visual Basic Computer Literate
Microsoft Office 2000, 2003, 2007 and 2010, Microsoft Windows 95-98, Windows XP Home and Pro, Windows 7 and 8, Windows Server 2000, 2003, 2008 and 2012 Microsoft Exchange 2000,2003
and 2010, Oracle 7, 9, and 10G, Impromptu Software and Microsoft SQL 2008 and 2012
(Configuration)
HyperV and VMWare configuration
Troubleshoot PC and other hardware-related problems TRAINING AND SEMINARS ATTENDED
• September 2023
ITIL V4 Foundation
• July 2016 MS SQL Server 2014: Always On Microsoft Availability
• June 2014 - Edupro
Configuring, Managing and Trouble Shooting Microsoft Exchange Server 2010 SP2 with certification
• April 2014 - Edupro
Installing and Configuring Windows Server 2012 with certification
• November 2010 - DBWizards
Configuring and troubleshooting a Windows Server 2008 Network Infrastructure with certification
• November 2010 – DBWizards
Configuring, Managing, Maintaining Windows 2008 Servers with certification
• November 2008
ITIL V3 Foundation” Fraser Place, Makati
ITIL V3 Certified with
A passing grade of 78%
Passing rate is 60%
• June 2008 – IBM Philippines
Windows 2003 Server Fundamentals”
• October 2003
Introduction to Windows 2003
• October 2002 - Insurance Institute Association Of the Philippines
• Basic Non – Life Insurance Training”
PERSONAL DATA
Birth date/ Birthplace: August 30, 1979/ Quezon City Height: 5’4”
Weight: 165 lbs.
Nationality: Filipino
Language Spoken: Filipino & English
Religion: Iglesia Ni Cristo
CHARACTER REFERENCES
Nikki Cruz ANGELICA KHAEY R. ROSALES
Brand Marketing Manager Relationship Manager
Manila Hearing Aid Center Radius Telecoms
+639********* 9043933
Lance Palomares Susan Javier
Franchise Manager Clinic Manager
Manila Hearing Aid Center Manila Hearing Aid Center
Contact this candidate