Data Entry & Customer Service

Veronica Swain Turlock, CA *****

209-***-**** ***************@*****.***

Professional Summary

Bringing over 18 years of experience in property management, data entry, and customer service, I excel at managing administrative processes and ensuring exceptional client experiences. Highly skilled in programs such as Manage America and Rent Manager, I maintain accurate records and support financial operations with precision. My strengths include clear communication, resolving customer concerns efficiently, and fostering positive relationships within the community. I am committed to delivering outstanding service, improving team productivity, and supporting organizational goals through my strong organizational skills and attention to detail.

Work Experience

August 2019 to May 2025 Office Manager, Bessire & Casenhiser Inc.

Western View Mobile Ranch, Turlock, Ca 95380 Doug Grass 909-***-****

Provided office reception and customer service, leveraging extensive experience in the role. Communicated updates and goals to staff through regular meetings focused on safety and supply orders. Developed policies to improve community engagement and promptly resolved resident concerns.

Ensured compliance with standards, budget, and service management to exceed customer expectations.

Welcomed and processed prospective residents for timely credit checks and approvals.

Built relationships among community members and contributed to the monthly newsletter.

Entered data for residents and payments using Manage America Program and maintained reports with Excel.

Managed coding of receipts for prompt payments.

Oversaw all aspects of Western View Mobile Ranch Community, including events, fundraising, decorations, and administration.

Recruited and led a team of three, sourcing new suppliers and updating vendor lists.

Coordinated solutions to resident issues to ensure satisfaction.

Conducted annual inventory inspections of facilities and equipment.

Supervised renovations of clubhouse, library, billiards room, spa, and grounds.

Partnered with the Resident Committee to start a Food Program for members on fixed incomes.

August 2006 to April 2019 Property Manager/Maintenance Supervisor,

Bellevue and OliveTree Mobile Home Park, Atwater, Ca 95301 Jerry Harrison 209-***-****

Managed operations for two mobile home parks (169 spaces) and four personal properties.

Screened tenants and ensured all adults completed Rental Agreements prior to move-in.

Worked with Atwater Police and code enforcement to maintain a safe community.

Delivered office reception and customer service, leveraging 20+ years' experience.

Facilitated buying and advertising of mobile homes, ensuring compliance with registration and insurance.

Implemented Rent Manager software to efficiently process rent and deposits.

Prepared reports for bookkeepers: move-ins/outs, rent rolls, deposit breakdowns, and delinquency.

Updated rules, drafted addendums, and issued inspection, NSF, rent, late fee, and eviction notices.

Education

Turlock High School, Turlock, CA

Earned a High School Diploma from Turlock High School located in Turlock, California.

Valley Commercial College, Modesto, CA

Obtained an Associate Degree in Business and Accounting from Valley Commercial College in Modesto, California.

Skills

Data Entry Microsoft Word, Excel, Publisher, Outlook Coding Purchases AVID

Resident Relations Schedule Planning Customer Service

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