Human Resources Employee Relations

ZAHEER QURESHI

*** ******** ***** ** ******** MI.48433

Phone: 248-***-****

Email:*************@*******.***

PROFILE

• Sound knowledge of employee relations and policies. Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges

• Experience in uncovering and satisfying product and service needs of clients.

• Experience handling and effectively resolving customer complaints WORK EXPERIENCE

Human Resources Manager September, 2015 - August 2025. E-Biz Enterprises Inc, Toronto, ON

Responsible for the company’s entire recruitment process, and for interacting with all levels of managers concerning HR projects, policies and operational decisions.

• Human Resources Strategy: Collaborated with the executive team to develop and establish the direction for the company’s people strategy. Developed programs, processes and metrics that support the achievement and growth of the organization’s business goals.

• Talent Acquisition: Managed the entire employee life-cycle process from onboarding to termination.

• Performance Management: Supported the development and promotion of employees through the establishment and implementation of a performance management program.

• Employee learning and Development: Worked with managers and individual employees to understand their learning and training needs. Provided coaching and recommends suitable programs and courses.

• Compensation and Benefits: Managed the company’s compensation and benefits programs. Evaluates total rewards and people programs that focused on attracting, engaging and retaining great talent.

Financial Security Advisor/Insurance Broker. April 2011- August 2015 IDC Financial Toronto, ON

• Acquire and maintain superior product knowledge on a variety of life insurance and wealth management products.

• Identify new and existing sales opportunities.

• Conduct thorough reviews of clients financial circumstances; recommend appropriate financial strategies to clients; assist clients in making informed decisions and thereby contribute to sales targets and revenue objectives.

• Keeping up with changes in the insurance market and in the clients’ industries.

• Collecting insurance premiums and processing accounts. Financial Security Advisor January 2010- March 2011 Quadrus Investment Services Ltd, Freedom55 financial (A division of London Life Insurance Company)

• Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice on appropriate products and services.

• Contribute toward the achievement of branch business objectives by meeting or exceeding individual sales goals.

• Act as the branch resource for all large/complex customers financial needs (i.e. secured lending, mutual funds, etc.)

• Identify and refer customers to internal Bank partners as appropriate.

• Plan and execute relationship building activities. Assistant Manager (Food Operations) April 2003- Nov 2009 Paramount Canada’s Wonderland (Division of via Com)

• Keep staffing levels in the line with the day’s business as instructed by the Area Managers.

• Comply with the employment standards Act.

• Assist in the execution of motivational plans created by the Area Managers.

• Assist in the completion of staff appraisals.

• Work with the manager to operate efficiently and produce financial results.

• Complete administrative duties and paperwork as required. Assistant HR Executive/Personnel Officer.

Personnel Officer/Assistant HR Executive January 1999- February 2003 Dong Feng Electric Corporation, Attock Pakistan.

• Managed Human Resource, training of field staff.

• Prepared and monitored feasible budgeting plans for field staff ( monthly, quarterly, yearly)

• Conduct performance evaluation of the subordinates on a monthly basis and present them to the director.

• Coordination with the Head Office regarding policy implementation, planning and budgeting.

• Managed and monitored accounts of regional office.

• Responsible for making available those facilities to the staff, which can be allowed by the circumstances and the financial position of the company. With the approval of the director. EDUCATION

Master of Business Administration (MBA) Nov, 1998

Al-Khair University (AJK) Peshawar Pakistan

Cisco Certified Network Associate (CCNA) March, 2004 Centennial College Toronto, ON.

Certified Financial Planner (CFP) course completion. December, 2006 Related Knowledge

• CSC (Canadian Securities Course)

• Mutual Funds Certification, ON

• LLQP Certified, ON

• H&R BLOCK (Personal tax return course certification). Computer

Microsoft Office (Excel, PowerPoint, Word), Adobe Products (InDesign, PhotoShop), CognosReportNet 1.1 (Authoring and Modeling,), SQL (basic knowledge)

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