Customer Service Medical Records

Elane A. Spanolios

**** ******** *** ■ Apt * ■ New Port Richey, FL 34653 ■ 727-***-**** ■ ************@*****.*** OBJECTIVE

A dedicated professional seeking a position where I can make a strong contribution to an organization’s goals while continuing to develop my professional skills. I am eager to apply my knowledge and grow within a dynamic team.

TECHNICAL SKILLS

A working knowledge of Realtime Classic payroll system, Stamps.com mailing and shipping services, DSSI purchasing system, Windows 11 operating system, & Microsoft Office PROFESSIONAL EXPERIENCE

2017-Present NurseStaffing (Gale Healthcare): Maitland, Florida Paycard Support Specialist

– Responsible for processing paycard and name badge requests for new hires and clinicians during redeployments. This includes providing excellent customer service to clinicians regarding their paycards and name badges, as well as acting as a liaison for inquiries and escalations with multiple paycard companies. Also approve and process daily pay for clinicians and enter individual clinician deductions into payroll systems.

2014-2017 Lakeside Oaks Care Center: Dunedin, Florida Medical Records and Central Supply Coordinator

– Medical records duties include overseeing all tasks in the medical records department in accordance with established policies and procedures. This involves maintaining both active and discharged medical records within our system. Additionally, I am responsible for collecting, assembling, auditing, and filing resident charts as required. I also handle all requests for medical record copies, ensuring that materials are provided in compliance with applicable federal and state laws.

– Central supply duties include ordering supplies and equipment using various purchasing systems, as well as receiving all incoming shipments. Responsible for organizing and storing supplies and equipment in general stores/central supply, and for distributing these items throughout the skilled nursing facility. My role further involved reviewing payable invoices for accuracy, coding them with the correct general ledger codes, and controlling costs by maintaining monthly spend-down sheets. Additionally, I reconciled vendor statements with payable data entries. 2006-2014 Burger King – Jan King: St. Petersburg, Florida Store Manager

– Responsible for ordering food, bakery items, uniforms, and supplies using various purchasing systems. Receiving and organizing all incoming shipments into the stockroom, walk-in refrigerator, and walk-in freezer. Controlling costs through weekly food cost worksheets. Creating weekly team member schedules. Interviewing and hiring prospective team members. Managing cash handling duties.

EDUCATION

2004 Marchman Technical Education Center: Port Richey, Florida

– General Education Development (GED) Diploma

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