Customer Service Insurance Claims
Resume:
Denisha Bullock
Stone Mountain, GA *****
**********@*****.***
Professional Summary
To obtain a challenging position. utilizing abilities developed through experience, and education, with the opportunity to help improve company revenue.
Authorized to work in the US for any employer
Work Experience
Insurance Claims Specialist
Kelly Services/ Assurant-Duluth, GA
March 2024 to January 2025
• Facilitating communications between the insured party and the insurer, service provider or other parties that may be involved
• Taking inbound calls, advising clients on filing claims due to natural disasters • Examining insurance claims to uncover evidence of fraud.
• Researching the terms and stipulations of insurance policies and authorizing and processing claims once the amount of the claim payout has been determined.
Key Holder
Shoe Dept-Columbia, SC
August 2023 to March 2024
1. Provided friendly customer service while assisting customers with various transactions including check out, cashing checks and paying bills 2. Maintain average items scanning percentage as well as a neat and accurate till workplace 3. Completed accurate transactions via check, debit, or credit
4. Answer customers' questions, and provide information on procedures or policies 5. Sell items to customers
6. Maintain clean and orderly checkout areas
7. Organize and maintain sale display
8. Opening and Closing store when necessary
Fulfillment Associate
Walmart-Alpharetta, GA
May 2022 to December 2022
1. Person shopping for customers online
Customer Service Representative Teleperformance
Teleperformance-Bristol, TN
October 2021 to December 2022
1. Tracking packages
2. Helping customers pay invoices
3. Processing and returning refunds, credits back to customer accounts
4. Handle incoming calls from customers
5. Receive calls at the call center from customers and answer questions, receive complaints, or troubleshoot
Warehouse Associate
Boston Scientific-Atlanta, GA
August 2020 to February 2021
1. Applying medicated cleansing soap to disposable sponges
2. Bagging and packing dried medicated sponges into airtight bags to be transported for emergency surgeries
Seafood Clerk
Publix-Roswell, GA
February 2020 to January 2021
1. Assisting in ordering the proper amount of product for the Seafood department. 2. Maintaining, filling and rotating product and displaying it properly.
3. Maintaining Publix's high standards for product freshness and sanitation.
Paraprofessional
Department of Education of the City of New York-Far Rockaway, NY
May 2019 to February 2020
1. Assisting children grades Pre-K to 8th Grade with daily school activities
Recreation Leader/Secretary
Elmhurst Care Center-East Elmhurst, NY
December 2017 to May 2019
1. plans, promotes and coordinates activities for all members of the community.
2. Plan and conduct recreational activities for community members of all ages. Prepare facilities (fields, rooms, etc.) for planned events.
3. Working with the Front office to ensure that Daycare visitors as well as Front Hospital patients were up to date with insurance/ residential plans/ long term care/ doctors visits/ Therapy.
4. Ensuring all patients/ visitors of the daycare/ hospital are comfortable on a daily basis
STEM Specialist
NYJTL-Far Rockaway, NY
November 2015 to December 2017
1. Teaching Grades K-5 a variety of educational subjects
Sales Associate
Bath And Body Works-Columbia, SC
Decemberr 2013 to November 2015
1. Provided friendly customer service while assisting customers with various transactions including check out, cashing checks and paying bills.
2. Maintain average items scanning percentage as well as a neat and accurate till workplace
3. Completed accurate transactions via check, debit, or credit
4. Answer customers' questions, and provide information on procedures or policies 5. Sell items to customers
6. Maintain clean and orderly checkout areas
7. Organize and maintain sale display
Cashier
PetsMart-Valley Stream, NY
June 2011 to December 2013
1. Provide friendly customer service while assisting customers with various transactions including check out, cashing checks 2. Completed accurate transactions via check, debit, or credit
3. Sell training packages and other items to customers
4. Answer customers' questions, and provide information on procedures or policies 5. Maintain clean and orderly checkout areas
6. Issue receipts, refunds, credits, or change due to customers
Coordinator, Tour Guide
Queens Zoo-Flushing, NY
October 2010 to May 2011
1. Organize and maintain display
2. Provide friendly customer service while conducting park tours
Education
High school diploma or GED in Agriculture
John Bowne High School - Flushing, NY
September 2007 to May 2011
Associate in Massage Therapy
Queensborough Community College
Skills
• English
• Animal handling
• Filing
• Proofreading
• English
• Early childhood education • Veterinary experience
• Shift Management
• Documentation review
• Accounting
• Typing
• CPR
• Merchandising
• Special Education
• Microsoft Word
• Communication skills (7 years) • Computer skills
• Workers' compensation law • Customer support
• Powerpoint
• EHR systems
• Word
• Medical terminology
• Teaching
• Receptionist
• Babysitting
• Order fulfillment
• Customer Service (7 years) • Retail Sales
• VPN
• Communications (7 years) • Anatomy knowledge
• Cash Handling (10+ years) • Windows
• Event Planning
• Windows
• Computer Skills
• Pet care
• Microsoft Outlook
• Typing
• FMLA
• Communication skills
• Microsoft Office
• Technical support
• Time Management
• Microsoft Office, Excel, Power Point, Word (10+ years) • training
• Help desk
• Leadership Experience (3 years)
• Management
• Animal care
• fast learner
Certifications and Licenses
NRF- Customer Service and Sales Training March 2016 to Present
Additional Information
Computer Skills: Microsoft (PowerPoint, Excel, Microsoft Word) Skill: Cooperative Team Member, Organized & Reliable Excellent Customer Service, Communications Skills, Administrative Skills
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