Project Manager Coordinator
Resume:
Richard Busteed
********@*****.*** • 801-***-**** • linkedin.com/in/richard-busteed-37863155/ SUMMARY
Dynamic IT Project Manager with 20+ years of experience leading high-visibility, mission-critical initiatives across enterprise environments. Known for taking projects from concept to implementation with precision and accountability. Skilled in managing cross-functional teams, integrating vendor deliverables, and navigating shifting priorities with resilience. Adept at influencing without authority, aligning diverse stakeholders, and delivering structured solutions in hybrid Agile/Waterfall settings. Seeking to bring strategic leadership and technical insight to a role where impact and execution matter. Core Competencies
Leadership & Delivery Problem Solving & Adaptability Technical & Process Expertise End-to-End Project Ownership Calm Under Pressure Hybrid Agile/Waterfall Execution Executive Stakeholder
Management
Rapid Re-planning & Resource
Allocation
MS Project, ServiceNow,
VersionOne
Vendor Oversight & Integration
Navigating Ambiguity & Shifting
Scope Risk Management & Escalation
Cross-Team Alignment &
Influence
Decisive Action in High-Stress
Situations Lightweight Process Design
Status Reporting & Quality
Assurance Balancing Competing Demands Microsoft Office Suite, Visio EXPERIENCE
Project Manager / IS&T Delivery Operations Rio Tinto-TEK Systems Salt Lake City, UT Jul 2022 – Mar 2025
Owned full lifecycle of multiple high-impact IT projects, serving as the single point of contact from initiation through delivery.
Defined scope, built detailed work plans, and led cross-functional teams across end-user, client services, and technical domains.
Facilitated weekly project meetings, tracked milestones, and produced executive-level status reports to ensure transparency and alignment.
Oversaw vendor integration and deliverables, ensuring quality standards and timelines were met across infrastructure and application projects.
Navigated evolving priorities and ambiguous requirements with resilience, re-planning resources and adjusting scope to maintain delivery momentum.
Provided technical and analytical guidance to project teams, driving solutions and escalating risks proactively. Managed stakeholder expectations across departments, influencing outcomes without direct authority and maintaining alignment under pressure.
Digital Realty, Operations System Project Manager
Feb 2022 - Jul 2022
Modernized Global Operations Y Drive systems in western US and parts of Asia, enhancing efficiency through strategic initiatives. Upgraded Building Management Systems (BMS), DCIM, and Alarm Delivery systems, achieving improved monitoring and operational reliability. Partnered with site leadership to plan, assess and implement innovative monitoring technologies. Mastercard, Technical Program Manager
Richard Busteed - page 2 of 2
Aug 2021 - Feb 2022
Directed project delivery using Agile methodology, managing cross-team dependencies and mitigating risks for seamless execution.
Developed integrated project roadmaps, balancing internal and external dependencies to meet objectives efficiently. Facilitated software development cross-functional collaboration, resolving process gaps to accelerate project timelines.
Morgan Stanley, IMAC Coordinator
Oct 2020 - Jul 2021
Managed IT asset deployment and configuration, ensuring smooth technology operations across Wealth Management. Coordinated daily with real estate technology project teams, streamlining IT setups and system installations.
Optimized vendor relations, expediting procurement processes and hardware implementation. Delta Air Lines, Senior Project Coordinator
2006 - 2020
Led IT infrastructure projects across North America and Canada, managing extensive teams and project budgets while implementing technology upgrades that increased system reliability by over 30%. Traveled to multiple project sites to provide hands-on leadership and support, ensuring timely issue resolution and adherence to project timelines.
Spearheaded software upgrades, software development life cycles, structured cabling and networking initiatives, increasing system efficiency and reliability. Executed comprehensive budget forecasting and cost analysis, proactively managing funds to prevent overruns and secure optimal resource allocation.
Delta Air Lines, Project Coordinator
1996 - 2006
Delta Air Lines, Delta IT Service Technician
1988 - 1996
EDUCATION
University of Phoenix
Master • Business Management
University of Phoenix
Business Management
ITT Tech
Associate • Electronic and Communications Engineering Technology SKILLS
Project & Program Management Project Lifecycle Management • Agile & Waterfall Methodologies • Strategic Planning • Risk Identification & Mitigation • Smartsheet • ServiceNow • Stakeholder Communication • Vendor Coordination • Budget Forecasting
Technical Expertise Enterprise Website Migration • Adobe Experience Manager (AEM) • ITSM • ITAM • ITIL • Systems Integration & Modernization • Software Development Life Cycle (SDLC) • Data Center Infrastructure Management (DCIM) • Electrical Power Monitoring Systems (EPMS) Leadership & Collaboration Cross-Functional Team Leadership • Executive Reporting • Marketing & Campaign Alignment • Field Assessments • Staff Development & Training • Change Management • Real-Time Troubleshooting • Communication Strategy
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