Customer Service Home Health

Cynthia Battle

Kansas City, KS *****

Email: ***************@*****.***

Cell 913-***-****

Summary of Qualifications: Over 10 years of customer service experience and excellent customer service skills using Microsoft programs such as: Word, Excel, Outlook, PowerPoint, AS400, QuickBooks, KickServ, Google Docs, SAP, Slack, Athena, ADP & Workday. Typing 40wpm also 10-key, honoring the ability to grow and excel within a stable company.

Experience: November 2024 –Current

Right At Home in Home Care Assistance

Scheduler –On Call Overland Park, KS

-Responsible for managing clients’ accounts for personal home health care assistance

-Scheduling care givers to work with client’s

-Answering after hours calls, Emergency calls

-Managing and updating daily schedules

Experience: October 2021 –March 2025

The Family Conservancy (Non Profit Organization)

Administration -Billing & Credential Specialist Kansas City, KS

-Responsible for Medical Mental health billing, invoicing & Posting payments to funders accounts, uploading EDI files

-Scan, Fax, Email

-CPT Codes, ICD-10 coding CMS 1500 form submission

-Manage Therapist credentialing for proper insurance panels, add/remove Therapist to credentialing list

-Update information from clients or case managers to maintain accurate medical record or scheduling information

Experience: November 2019 –October 2021

Blue Cross Blue Shield

Human Resources/Admissions Kansas City, KS

-Process payroll (workday)

-Scheduling Interviews

-Onboarding new candidates & training

-Creating employee badges & locker Tags

-Assist with billing & ordering supplies

-Knowledge of managing /CRM programs

-Scheduling patients for doctor’s visit’s

-Verify demographics & Insurance eligibility

Experience: July 2018 –March 2020

John Rohrer Construction Company

Accounting Assistant/Bookeeper Kansas City, KS

-Accounts payable & receivable

-Coding balancing & applying general ledger cost codes to billing invoices

-Quick books & ComputeEase

-Verification of credit card statements

-Filing A/P invoices

-Scan, Fax, Mail documents, mailing checks

-Payroll duties, journal entries

-Recovering outstanding business debts

-Resolving account discrepancies

-Negotiating payment plans

Experience: March 2012 –May 2019

James B. Nutter Mortgage Company

Administrative Account Manager Kansas City, MO

-Placed daily Inbound/Outbound calls

-Reviewed accounts for proper payment posting

-Collected payments on current and past due accounts

-Scanned and tracked refund batch for reimbursements

-Scan payment & track refund batch for reimbursements

-Enter invoice/pay bill in quick books

-Applied labels to correct files and file charts

-Verified customer for (release of information

-Processed application for government assistance approval

-Verification of Insurance & carrier plans

-Scheduled appointments to meet with Housing Urban Development (HUD) counselor

-Verified income, Medicaid, Medicare and life and health insurance coverage

-Follow Federal Housing Administration (FHA), (Fannie Mae & HUD) guidelines

-Monthly audits and monthly reports enter data into spreadsheets

-Documentation & coding of each account

-Assist with accounts payable general entries & ADP

Experience: April 2006 –June 2012

Grafton Inc. LTS Management Co.

Accounts & Receivable Kansas City, Mo

-Posting incoming payments

-Negotiating payment plans

-Credit/Debit card payments & ACH transactions

-Updating account information/billing records

-Create & send invoices

School/s: JC Harmon High School-Diploma May 2007

Interest: Basketball, Computers, Cosmetology

Professional References

April McGee Supervisor (The Family Conservancy) 913-***-****

Ann Sims Supervisor (Grafton Inc) 913-***-****

Camille White, (Personal) 913-***-****

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