High School Administrative Assistant

Kaleigha Washington

Beaumont, TX ********************@*****.*** 409-***-****

Education

Southern University and A&M College — Baton Rouge, LA

Bachelor of Science in Sociology – In Progress

West Brook High School — Beaumont, TX

High School Diploma, May 2023

Experience

Remote Administrative Assistant, Treasure Services Home Health 2024-2025

-Handled inbound calls and inquiries from clients, family members, and healthcare providers with professionalism and empathy.

- Scheduled home visits and coordinated calendars for nursing staff.

- Maintained digital patient records and inputted data into internal software accurately.

- Followed up on insurance authorizations and submitted documentation for billing.

- Provided frontline support to ensure patient and caregiver satisfaction.

Sales Support Rep, Independent Contract (Freelance via Workplace) 2023-2024

- Responded to 40–50 customer inquiries daily via email and live chat, maintaining a 95% satisfaction score.

- Assisted with managing inbound leads using CRM software.

- Scheduled follow-up calls and demos for senior sales reps, increasing lead conversion rate by 10%.

- Created and updated customer records, ensuring accurate pipeline tracking.

To-Go Specialist, Texas Roadhouse Beaumont, TX 2022-2023

- Delivered prompt, friendly service to guests ordering remotely via phone or app.

- Packaged orders with attention to detail, ensuring order accuracy and presentation.

- Handled high-volume call traffic and resolved customer concerns independently.

- Processed transactions quickly using POS system for cash and credit card payments.

Key Skills

- CRM & Scheduling Software - Administrative & Data Entry Accuracy

- Customer Objection Handling - Microsoft Office & Google Workspace

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