Entry Clerk Patient Coordinator
Resume:
Alicia Neal
Brandon, MS *****
*********@*****.***
Skills
●Eaglesoft
●Insurance Verifications
●Dental Patient Coordinator.
●Medial Scheduling
●HIPAA
●Curriculum Development
●Esthetic treatments
●Salon Iris
●DaySmart Salon
●OperaDDS
●Lash and Spray tan technician
●Makeup application
Experience
October 2023 - Current
LaCru Salon, Flowood, MS- Receptionist/Client Coordinator
●Open and close salon.
●Schedule clients with the stylists daily..
●Collected deposits and cancellation fees.
●Maintained salon cleanliness .
●Organized salon raffles for marketing.
●Handled client tardiness and cancellations.
●Assisted clients with purchases for their particular hair needs.
●Handled a multi line phone.
●Confirmed appointments in advance for those who had not confirmed.
●Filled in schedule gaps so stylists could have a productive day.
●Cleaned and organized the backbar.
●Assisted with laundry to make sure stylists had appropriate products for services.
●Changed marketing signs for promotions and seasons.
●Managed and distributed mail.
●Kept inventory and priced incoming products.
●Assisted in the salon calendar.
●Participated in monthly salon meetings as well as calendar meetings.
January 2019- September 2023
Grants Ferry Family Dentistry/Green Wellness Spa, Flowood, MS - Patient Coordinator
●Directed incoming calls to appropriate personnel
●Checked and answered the voicemail periodically throughout the day.
●Responsible for returning patient calls who left voicemails and sent appointment requests.
●Created new patient charts and updated existing charts when needed.
●Scheduled appropriate appointments based on symptoms and notes from doctors.
●Verified insurance benefits prior to appointments.
●Scanned in insurance verifications, licenses, insurance cards, medical.prescription histories into patient charts.
●Went over treatment plans with patients upon check out.
●Checked patients out and collected appropriate funds for appointments throughout the day.
●Checked patients in and made sure information was current via Eaglesoft.
●Sent out reminder emails, texts, and phone calls about appointments, emergencies, and special offers through Revenue Well.
●Created patient forms and sent them to patients prior to appointments via OperaDDS and DaySmart Salon.
●Sent encrypted emails to referring doctors via OperaDDS and Sidexis for patients we referred out for additional treatment.
●Arranged daily schedule to be more time sufficient for the practice and patients if necessary.
●Closing office duties
●Opening office duties.
●Handled multiple-phone lines.
●Faxed referrals to the appropriate office for patients.
●Communicated with other dental offices to collect images, insurance information, referrals, and patient histories prior to appointments.
●Wrote thank you letters to every new patient welcoming them to our practice.
●Wrote thank you cards for referrals for patients who referred friends and family.
●Contacted insurance companies to verify benefits and dispute claims.
●Collected updated yearly list from insurance companies.
●Payroll
●Responsible for paying office/doctor bills.
●Processing insurance checks.
●Balanced the checks and completed the weekly bank deposit.
●Closeout financial duties.
●Ordered office supplied and kept inventory.
December 2011 - May 2015
Hinds County School District - Second Grade Teacher
●Took all necessary and reasonable precaution to protect students, equipment, material, and facilities
●Created a classroom environment that is appropriate to the maturity and abilities of students.
●Guided the learning process towards the achievement of established district/state curriculum goals and benchmarks.
●Established and communicated clear objectives to the students for all lesson plans and projects.
●Planned a program of study that met the individual needs, interests, and abilities of students.
●Employed a variety of instructional techniques, strategies, and media that were most appropriate for meeting the needs of the students.
●Developed reasonable rules for expected classroom behavior and procedures
●Maintained order in the classroom in a fair and just manner.
●Delivered proper testing to monitor students’ monthly achievements.
●Created W.A.R. groups based on students’ STAR scores to help with problem areas and academics.
●Assessed the accomplishments of students on a regular basis.
●Provided progress reports as required.
●Communicated with parents about students’ progress and behavior as needed.
Education
October 2022 - April 2023
Design Beauty School - Spring, TX- Certificate in Medical Esthetics
August 2009 - December 2011
Belhaven University - Jackson, MS- Bachelor’s Degree in Elementary Education
Awards/Certifications
●Esthetician License- current in TX
●Esthetician Permit for MS
●Extreme Lash Technician
●Norvell Spray Tan Technician
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