High School Quality Assurance
Resume:
High School Diploma:
Glencliff High School
Nashville, TN
Some College (No Degree):
Physical Therapy Assistant
Volunteer State Community
College
Gallatin, TN
*********@*****.***
Nashville, TN 37211
Skills
• User Training
• File and Record Maintenance
• Troubleshooting and Diagnostics
• Documentation and Reporting
• Production Assistance
• Issue Resolution
• Performance Improvement
• System Tests
• Troubleshooting and Diagnosis
• Production Scheduling
• Project Management
Verbal and Written
Communication
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Education And Training
I am highly motivated to learn new skills. I worked 20 years in Customer service and have personal knowledge of mental health stigma in America. I would love the opportunity to help in this area as a recovering addict myself. I am comfortable working independently without supervision. Nissan North America, Inc. - Product Quality Assurance Technician Smyrna, TN
01/2012 - Current
Emdeon Business Services - Software Quality Assurance Analyst Nashville, TN
03/1994 - 04/2008
Angela Grove
Summary
Experience
Assisted in the quality of new models or modifications to existing products for improved performance.
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Reviewed technical manuals and other documents related to SOS standards and OCSHA compliance standards.
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Operated specialized diagnostic tools used to identify system faults and reported to repair.
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Adhered to all safety policies and procedures while working on the inspection final line environment.
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Documented defects on vehicles collected during testing to determine root cause of failure.
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• Driver of un-repaired vehicles to inspection line inside. Conducted functional, system, integration, acceptance and performance tests on clearinghouse software for pharmacuetical claims.
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• Monitored bug tracking systems for resolution of reported issues. Investigated customer complaints about product quality or performance issues.
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Reviewed project specifications for completeness, accuracy and conformance with standards.
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Ensured that all aspects of the software application are functioning properly prior to release.
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Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
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Updated software documentation and user guides to align with current features and comply with best-practice standards.
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Used Excel spreadsheet to maintain detailed records of known bugs and patches.
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• Completed unit and regression tests on payor software
• Met project scope and delivery dates by planning optimal testing schedules.
• Developed test plans, strategies and cases for software applications.
• Produced test scripts related to HIPPA compliant changes
• Created detailed reports on software defects and errors. Performed manual and automated testing to ensure quality assurance of software products.
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• Analyzed user requirements to develop effective test strategies.
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