Logistics Supervisor Medical Transportation
Resume:
LALIT KUMAR KHANDELWAL
SUMMARY
Talented and motivated professional with 5 years of experience in live logistic operation and working in busy logistics, transport, and vehicle environments. Efficiently works with drivers, Tracker, other dispatchers, and management to create the most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. EXPERIENCE
Logistics Supervisor, 12/2021 - Current
Valley Transport - Ohio, America
CONTACT
Address: New Delhi, India 110084
Phone: +91-955*******
Email: ******************@*****.***
SKILLS
JJM consultants is an American medical transport company named as Valley transport in USA and its based in Cincinnati, dayton, columbus and lebanon . They provide high quality medical and non medical transportation to the members . My designation and roles in this company are as follows:-
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Handling live logistic operation with more than 55 drivers on the road and dealing with approximately 500 members for their rides. Use to assign rides to drivers so that they can take the clients to their doctor's appointments, work and school at their scheduled time.
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on the other hand tracking the drivers so that they wont be late for the pickups assigned on the app
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Track and analyze dispatch performance metrics such as on time, conserving fuel, idle time and customer satisfaction.
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• Taking care of calls and text of the drivers and members utilize dispatch software and other technology tool to manage and monitor dispatch activities
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Properly monitoring on vehcile camera for the members who are in wheelchairs so that they wont face any issue while riding.
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Use to deal with our clients, drivers, and their insurance companies. Use to handle complaints via phone and email.
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Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
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Promoted safe work activities by conducting safety audits and attending company safety meetings.
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• Handle customer demands according to there needs.
• Doing confirmation call one day prior for the client's ride
• Scheduling and Tracking
• Problem solving and Flexible
Email Writing and Complaint
Handling
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• Calendar and Scheduling Software
• Verbal and Written Communication
• Team Work Scheduling
• Dispatch Recordkeeping
• Service Requests
Process Associate, 11/2019 - 08/2021
IGT Solutions - New Delhi, India
Front Desk Executive, 07/2019 - 10/2019
The Oberoi - New Delhi, India
Food and Beverage Assistant, 08/2018 - 11/2018
JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates Making driver schedule one day prior and also call backup drivers so that we can use them in emergency situation.
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• Making driver reporting timesheet according to employee list. Setup a tow for vehicles that have any mechanical issues while running on the road Taking care of incident and accidents which happens on a daily basis
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Taking rides from the insurance providers and uploading the data on our company portal using micro soft excel.
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Mentored junior team members and work closely with department such as schedule team, insurance companies and fleet management
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Verified documents and analyzed data in response to queries regarding client applications.
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Responded to advanced issues with professional and relationship- focused approach.
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Used to book Flight Tickets on Amadeus and company software called Travel Fusion at a cheapest rate .
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• Used to make Hotel Booking for the clients .
• Used to upload data for Accor group of hotels on there websites .
• Greeted customers warmly and made them feel welcome. Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
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• Assisted with scheduling appointments for clients and visitors. Maintained an organized reception area and ensured that all guests were attended to promptly.
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Provided administrative support such as filing documents, photocopying and scanning materials.
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Assisted with preparing reports, presentations and other documents as requested by management staff.
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• Replenished stocking stations with utensils, condiments and napkins. Welcomed and thanked guests to demonstrate appreciation for patronage.
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Maintained dining and food service areas to maximize safety and cleanliness.
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Provided exceptional service that reflected restaurant standards and core values.
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Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
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• Set tables for upcoming meals by following food service guidelines. Guest Service Agent, 01/2018 - 08/2018
Oberoi Hotels and Resorts - Port Louis, Mauritius
EDUCATION AND TRAINING
Created food displays according to established standards and replaced dated products with fresh.
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Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
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• Cleaned and sanitized utensils, dishes or silverware. Carried food supplies, equipment and utensils to and from storage and work areas.
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• Prepared workstations with ingredients and tools to increase efficiency. Responded to guests, including email, telephone and in-person inquiries.
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Managed guest check-in and check-out procedures, reservations and payments.
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Resolved guest challenges and complaints by applying resourceful and actionable solutions.
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Handled payment processing and provided customers with receipts and proper bills and change.
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Managed customer complaints and rectified issues to complete satisfaction.
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• Answered guest inquiries regarding hotel offerings and services. Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
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Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
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• Worked with room service, housekeeping to meet all guest needs.
• Provided concierge services for guests.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
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Handled guest requests for additional towels and linens by contacting housekeeping department.
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• Completed financial audits on scheduled basis.
• - Higher Diploma in Hotel Management affiliated from HTMi Switzerland . Bachelor of Tourism Studies, Tourism And Travel Management, 08/2019 RIG Institute of Hospitality And Management - Greater Noida
- Pursuing Certification in Supply Chain Management from IIT Indore.
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