Service Representative Federal Tax

Linda Singh

**** ****** **** **

Greenacres, Fl *3463

Mobile: 347-***-****

Email: ************@*****.***

Work Experience

Internal Revenue Service

**** ******* ******

Holtsville, NY 11742

January/2024-May/2025: Correspondence Examination Technician Duties, Accomplishment and Related Skills:

• Evaluate taxpayer correspondence, adjust accounts where/when necessary.

• Send correspondence with determination to the taxpayers.

• Assist taxpayers in their Federal Tax obligations, research, analyze, and apply the correct exam techniques. Record the relevant facts of each case in a concise and comprehensive manner.

• Provided telephone assistance on the toll-free line.

• Provided services on the Chat Box via the IRS online system.

• Able to work and meet required deadlines.

Supervisor: Elsa Aparicio 631-***-****)

December/2021-January/2024 / Offer in Compromise – Processing Examiner Duties, Accomplishment and Related Skills:

• Provided telephone assistance on the toll-free line.

• Researching to make a processability determination, loading offers to the system.

• Processing application fees, deposits and subsequent payments.

• Case building for additional financial documentation.

• Generated the appropriate correspondence.

• Reviewed the taxpayer’s response to the request for additional financial verification.

• Reinstated Installment Agreements.

• Mirrored Assessments.

Supervisor: Deborah Carentz 631-***-****)

October/2016-December/2021 - Account Management: Contact Service Representative Duties, Accomplishment and Related Skills:

• Provided telephone assistance on several telephone lines.

• Processed Form 1040X and correspondence from the taxpayers.

• Adjusted accounts and issued appropriate correspondence.

• Verify taxpayers account using various databases and software applications. Supervisor: Heather Brady 631-***-****)

Shalom International Corporation: Assistant Merchandiser 3 West 35th Street

New York, New York 10001

September/2000-July/2015

Duties, Accomplishment and Related Skills

• Responsible for working with all overseas vendors.

• Worked closely with salespeople, buyers and overseas vendors.

• Purchased all products for the company.

• Received inquiries from customers and vendors by telephone, fax and emails. Supervisor: Judy Feldman 212-***-****)

Qualifications

• Effectively communicates with supervisor, employees, other department and the public.

• Knowledge in good customer relations procedures and standard office procedures.

• Ability to understand and accurately follow oral and written instructions and to complete assigned tasks with minimal supervision direction.

• Ability to work with multiple systems and application simultaneously.

• Strong attention to details and excellent communication skills.

• Skill in handling multiple tasks and prioritizing. Education

• High School Diploma – September/1980-July/1885

Pleasantville Senior Comprehensive

151-169 Pleasantville Circular, San Fernando

Trinidad and Tobago

Telephone – 1-868-***-****

• Associate Degree in Marketing: September/1995-July/1997 Cipriani Labor College

Churchill Roosevelt Hwy

Valsayn, Trinidad and Tobago

Telephone – 1-868-***-****

Contact this candidate