Remote Customer service representative

Virgil Allred

Call Center Representative

+1-734-***-**** **************@*****.*** Whittaker, MI 48190 PROFESSIONAL SUMMARY

Motivated worker with a strong drive for teamwork and growth, skilled in operating machinery safely and resolving utility issues efficiently. Experienced in administrative support, customer service, and communication tools like Zoom and Slack. Seeking to leverage knowledge in networking fundamentals and data entry accuracy in a Call Center Representative role to enhance customer satisfaction and retention.

SKILLS

Zoom, Microsoft Teams, Slack Office software: Microsoft Office 365, Google Workspace CRM and ticketing systems Networking fundamentals: LAN/WAN configuration, troubleshooting Data entry accuracy Administrative skills: Scheduling, database management, virtual correspondence EXPERIENCE

UTILITY WORKER, Ann Arbor, MI

Counselor Administrative Assistant, October 2024-Present

• Collaborated with other workers in completing tasks efficiently.

• Complied with safety protocols and procedures when working with utility systems.

• Operated necessary machinery and equipment in a safe and efficient manner.

• Coordinated with other departments to resolve problems related to utilities.

• Trained new staff in operation of utilities systems and equipment.

• Inspected work areas to verify sites met health, safety, or sanitation standards or codes.

• Responded to service requests in a timely manner.

• Performed general cleaning of buildings and properties. ADMINISTRATIVE ASSISTANT, Ann Arbor, MI

Counselor Administrative Assistant, September 2022-September 2024

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

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Assisted in the preparation of presentations and documents using Google Suite Applications and Microsoft Suite Applications..

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• Proficient with communication and meeting tools Slck, Teams, Zoom and Google Meets. CALL CENTER REPRESENTATIVE, Ann Arbor, MI

All Star Driving School, July 2019-September 2022

Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

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Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells

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• Used database system to record notes and call information.

• Employed various computer programs such as Microsoft Office Suite tools for record keeping purposes. Assisted customers in navigating through various web pages on the company's website during their purchase process.

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• Proficient with remote communication tools Zoom, Microsoft Teams and Slack.

• Determined charges for services requested and arranged for billing.

• Monitored daily performance metrics such as average handle time, first call resolution rate. Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.

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• Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.

• Proficiently handled high call volumes while maintaining quality service standards. EDUCATION

HIGH SCHOOL DIPLOMA, Arlington, Texas

Texas Success Academy

ASSOCIATE IN SCIENCE (A.S.) IN INFORMATION TECHNOLOGY, Manchester, NH, US Southern New Hampshire University, US

WEBSITE, PORTFOLIO AND PROFILES

linkedin.com/in/yourprofile/

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