Customer Service Call Center
Resume:
TAMARA
HETSLER
jimmysangel****@gmail.c
om
Carlyle, IL 62231
Bold Profile
Dynamic and dedicated professional with extensive experience in customer service and reservation management at Super8 Salem IL. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at handling payments and managing property management systems, ensuring seamless check-in and check-out processes. Committed to fostering a welcoming environment.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Payment handling
• Welcoming guests
• Multi-line phone systems
• Greeting guests
• Professional appearance
• Guest reception
• Reservation management
• Reservation processing
• Guest relations
• Basic accounting
• Reservations
• Auditing
Property management
systems
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• Room availability
Check-in & check-out
coordination
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• Hotel recordkeeping
• Check-ins and check-outs
Kaskaskia College
EDUCATION
Country Inns & Suites - Hostess/server
Salem Illinois • 03/2002 - 02/2008
Salem Super8 - Hotel Front Desk Clerk
SALEM ILLINOIS • 2011 - 2014
WORK HISTORY
Answered customer questions about hours, seating, and menu information.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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Answered phone calls to take orders, give information and document reservations.
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• Facilitated seamless guest check-in and check-out procedures. Provided information about hotel services and local attractions to enhance guest experience.
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• Managed reservations using property management systems to Centralia, IL
None: General Studies
I was enrolled in the Emergency
Medical Technician classes and
did earn my certification.
Days Inn Hotel and Suites - Hotel Front Desk Clerk Salem Illinois • 2009 - 2011
Caseys General Stores Inc - Assistant Store Manager Centrailia Illinois • 2007 - 2008
Family Dollar - Assistant Manager
Temple TX • 2005 - 2007
ensure accurate bookings.
Responded to guest inquiries and resolved issues promptly to maintain satisfaction levels.
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Maintained cleanliness and organization of the front desk area for a welcoming environment.
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Collaborated with housekeeping and maintenance teams to address guest needs effectively.
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Processed payments and handled cash transactions with attention to accuracy and security.
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Welcomed each new arrival pleasantly and confirmed reservations and identification.
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Handled financial transactions accurately, ensuring proper billing and payment processing.
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Managed a high volume of calls, directing guests to appropriate departments and services.
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Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
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Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
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Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
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Trained new staff on operational procedures and customer service standards.
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Monitored inventory levels, facilitating timely restocking to meet customer demand.
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Implemented visual merchandising strategies to enhance product visibility and sales.
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Resolved customer inquiries and complaints, fostering positive shopping experiences.
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Collaborated with management on promotional campaigns to drive store traffic.
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Assisted in managing daily store operations to enhance customer satisfaction and efficiency.
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Microtel Inn&suites by Wyndham Roseville - Call Center Reservations for 3 Hotels
Marion Illinois • 2001 - 2004
Executed inventory management processes to ensure product availability and minimize stock discrepancies.
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Trained and supported team members on best practices for merchandising and customer service.
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Monitored sales performance and provided feedback to improve overall store profitability.
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Ensured compliance with company policies and procedures, fostering a safe shopping environment for customers.
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Implemented promotional displays to increase product visibility and drive sales during peak seasons.
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written. Worked well in a team setting, providing support and guidance.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Passionate about learning and committed to continual improvement.
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Worked flexible hours across night, weekend, and holiday shifts.
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I am 60 years old and worked as a certified nursing assistant for about 15 years and a Emergency Medical tech for 4 years. I was looking for a change and got into the Hotel industry and loved it. I have been living on Social security the past few years but need to supplement my income. I am looking to work from home. ADDITIONAL INFORMATION
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