Home care manager, sales, transcription, care plan manager

Ashley Milk

Experienced Care Plan Manager Expert in Client Advocacy, Scheduling, and Care

Coordination behavioral and mental health professional Erie, PA 16510

**************@*****.***

+1-814-***-****

Professional Summary

A wonderful intelligent worker who's very dependable and has tons of experience and always willing to learn and grow!

Currently in healthcare/behavioral and care management and debt consulting using credit karma and Experian. I have over 18 years of experience with home health care and over 5 years with secretarial, hospitality and other record keeping and office management experience. I also have over 5 years of transcription and telemarketing management. Ive also helped manage apartment buildings and collected rent, very familiar with housing laws and eviction. I am a wonderful dependable organized person with a wonderful uplifting spirit! With my go-to personality and many other great qualities I'm also a fast learner! I'm open to practicing in other fields and gaining more experience and especially love meeting new people everyday!

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Home care/transitioning/care management/behavioral health and mental health advocate for 5 yrs

Age in Place Home Care-Erie, PA

December 2020 to Present

• Make sure a correct care plan is in place in the home and followed by family and aides.

• The client gets med reminders, help with any personal care, cleaning, doctor appointment help.

• Helping patients transition from nursing home to a regular home getting the care they deserve and approved thru insurance.

• Member advocacy

• Mental health and behavioral health with the same client for 5 yrs Rental Manager

Private company-Erie, PA

April 2018 to January 2020

• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management

• Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 98%.

• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment

• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies

• Participated in community outreach programs, representing the property and building positive relationships with the local community

• Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly

• I also am very knowledgeable in all the fair housing laws and laws for tenants and landlords and been to court bearings.

Front desk night auditor manager

LaQuinta Inn and Suites-Erie, PA

September 2018 to January 2019

Running front desk and doing night audit third shift. Duties include cleaning the facility doing laundry emailing during audit, using program called nite vision for guest services (booking checking guests in and out etc) getting breakfast buffet ready by 6am and more Home Health Aide/care Management/transitioning

Interim HealthCare-Erie, PA

March 2014 to December 2017

Caring for anyone with who is elderly or disabled. Helping to manage there home and healthcare needs. Driving them to appointments, grocery shopping, medicine reminders, care plan in home, transition the patient from nursing home to home and make a care plan for aides and family to follow Secretary/Receptionist/management/book and financial keeping 12th street auto-Erie, PA

June 2015 to July 2016

Secured the premisses, answered phones, bookkeeping, receipts, print/copy/scan/fax, book appointments, managing office, financial issues

Secretary/Receptionist/security/manager/finances

All american transmission-Erie, PA

September 2013 to September 2014

Secured premisses, answered phones, wrote up or typed receipts, fax/copy/scan/print, helped customers, book appointments, bookkeeping, managing office, financial advisor Behavioral/care management/home health/transitioning Maxim Healthcare Services-Erie, PA

January 2011 to June 2012

My role as a care management specialist/home health aide/transitioning: Keep record of care/create home plan

Caring for patients in the home

Light housekeeping

Financial planning

Meal preparation

Doctor appointments

Errands

Helping out with any other daily needs

Care Management

Transition from nursing home to home

Monitoring needs/events

Experience with geriatric patients, trachea, bed bound patients and more Patient advocate

sales/transcription

West marketing-Erie, PA

May 2008 to June 2009

Inbound calls for as seen on TV products

Outbound sales calls

Transription manager

Transcribe records Montel Williams show and more

Used white pages and other resources for finishing transription records and sending them upper department

Education

Business 1, Cosmetology (High school or equivalent) Central tech business program-Erie, PA

August 2004 to June 2007

Skills

• Healthcare infection prevention and control expertise

• Sales experience within tech

• Dancing activities for children

• Writing skills

• Home Care

• Assisted living

• Workplace health and safety regulatory compliance

• Night Audit

• Patience (10+ years)

• Teaching

• Climbing

• Receptionist

• Laundry

• Van driver

• Communication skills (10+ years)

• Fire restoration

• Experience with children

• Caregiving

• Volunteer management (5 years)

• Personal Care

• Patient registration (8 years)

• Senior leadership

• Clerical Experience (3 years)

• Cash Handling

• Working with people with autism (10+ years)

• Phone communication

• Hospice Care

• CRM system proficiency

• Meeting facilitation

• Zendesk

• Child protective services

• Fast Learner

• Answering Phones (5 years)

• Babysitting - Babysitting experience (More than 20 years)

• Autism spectrum disorders support

• Plumbing

• Office Management

• Teenager babysitting experience

• Patient observation

• Field sales (1 year)

• Cleaning (10+ years)

• Medical terminology

• Medical office experience

• Affordable Care Act (ACA)

• Social media engagement

• Legal drafting

• Financial Planning

• Camp (8 years)

• Recruiting

• Office management

• QuickBooks

• Section 8

• Website management

• Operating systems (7 years)

• Debt settlement specialist experience

• Applied behavior analysis (8 years)

• Front desk

• Litigation

• Behavioral health (10+ years)

• State healthcare regulations

• LAN

• Facilities management

• Electrical experience

• Firewall

• Carpentry (3 years)

• Passenger pickup and drop-off

• Multi-line phone systems

• Deal closing

• Memory care (10+ years)

• Medicare

• Retail sales

• CMS regulatory compliance

• Microsoft Outlook

• iOS

• LIHTC

• Business skills (10+ years)

• Crisis intervention

• Experience with individuals with neurodevelopmental disorders

• Closing sales

• Working with people with developmental disabilities

• Email management (9 years)

• Managing clients in a finance role

• Direct support

• Experience with individuals with mental health conditions

• Dementia care

• Home Health

• Mentoring

• Quality control

• Residential construction (3 years)

• Purchasing

• Telemarketing

• Microsoft Powerpoint

• Windows

• AI

• Typing

• Sales management systems proficiency

• Customer support

• Retail management

• Patient care

• Maintenance (4 years)

• Consultative selling

• Microsoft Excel

• Antivirus software

• Communications

• Medication administration

• Electronic health records (EHR) management

• Negotiation

• Mobile devices

• Transcription

• Restaurant experience

• Property management (7 years)

• Conflict management (10+ years)

• Property leasing

• Nursing

• Managing patient records

• Patient monitoring

• Preschool experience (10+ years)

• Wills, trusts, & estate law (5 years)

• Relationship management

• Resident's rights (10+ years)

• Mental health and behavioral care - Mental & behavioral health experience (11-15 years)

• Homework assistance

• Attention to detail

• Documentation review

• Sales (5 years)

• English

• HIPAA (10+ years)

• Appointment scheduling (8 years)

• Remote work experience

• Insurance prior authorization

• ASTM standards

• Data entry (2 years)

• Storytelling activities for children

• Customer relationship management

• Emotional support for children

• Toddler care

• Arts and crafts assistance

• Child bathing and hygiene assistance

• Accounting

• Data-driven decision making

• Reading aloud activities for children

• macOS

• Construction painting (10+ years)

• Intellectual disabilities support (10+ years)

• Hotel management

• Salesforce

• Personal Assistant Experience

• Bedtime routine supervision

• Child welfare (10+ years)

• Newsletters (communication methods)

• Grocery store (5 years)

• Renovation (6 years)

• Computer skills

• Medical receptionist

• Guest Services

• Social work

• Discharge planning

• Program development

• Microsoft Office

• Environmental regulatory compliance

• Hoyer lift

• Pricing

• Productivity software

• Client services

• Geriatrics

• Financial services

• Budgeting

• PTSD Care

• Account management

• Fair Housing regulations

• Behavior management (10+ years)

• Care plans

• Screen time supervision

• Sales negotiation

• Daycare (10+ years)

• Relationship building

• HubSpot

• Call center

• B2B

• Safety regulations

• Team management

• Crisis management

• Financial sales

• Benefits administration

• Marketing

• Analytics

• Experience with individuals with substance use disorders

• Construction (10+ years)

• Microsoft Teams

• Child behavior management

• Experience with individuals with cognitive disabilities (10+ years)

• Human resources

• Nursery rhyme activities

• Middle childhood babysitting experience

• Regulatory compliance

• Lead generation (2 years)

• Technical sales

• Singing activities with children

• Ethernet

• Vital Signs

• Conflict resolution among children

• CRM software

• Preteen babysitting experience

• Compliance with parental instructions

• Drywall

• Centers for Medicare and Medicaid Services (CMS)

• Google Workspace (2 years)

• Yardi

• Appliance repair (3 years)

• Behavioral disorders support

• PCA

• Hand tools (8 years)

• Custodial experience

• Meeting scheduling (7 years)

• Google Docs

• Substance abuse

• Software sales

• Healthcare management

• Childcare (10+ years)

• Cooking

• Training & development

• Management (10+ years)

• Supervising experience (7 years)

• Potty training for children

• Infant care

• Working with middle schoolers

• Environmental compliance

• Plant management

• Transitioning

• Policy & process development

• Forklift

• Outdoor work

• Case management

• Report writing

• Preschooler babysitting experience

• Time management

• Microsoft (2 years)

• Working with people with disabilities

• Bookkeeping

• Basic math (10+ years)

• Early school-age babysitting experience

• Contracts

• Social media management

• Written communication

• Senior Care

• Assisting with ADLs

• Transportation management systems

• Hospice care

• Parent-babysitter communication

• Child safety supervision

• Activity planning for children

• First aid

• Operations management

• Commercial Cleaning

• Payroll

• Customer service

• Cold calling

• Microsoft Word

• Working with elementary school students

• Grant proposal writing

• Organizational skills

• Software troubleshooting

• Equal Employment Opportunity (EEO)

• Customer Service Skills (3 years)

• Sales experience within healthcare

• Leadership

• Patient transport

• Team development

• Snow plowing

• Shift management (4 years)

• Technical Proficiency

• Janitorial experience

• Social Work

• Facilities maintenance (4 years)

• Property maintenance

• Childcare/disabled children (10+ years)

• Mechanical knowledge (2 years)

• Power tools (4 years)

• Healthcare team management

• Working with geriatric patients

• Prospecting

• Profit & loss

• Writing grant proposals

• Computer operation

• Case Management (10+ years)

• Achieving sales targets

• Records management

• Naptime supervision

• Analysis skills (1 year)

• Maintaining patient confidentiality

• Meal preparation

• Addiction counseling

• Face-to-face communication

Languages

• English - Fluent

Certifications and Licenses

CPR/First Aid

Drivers License

OSHA 30

Personal Care Aide (PCA)

Certified Home Health Aide

Act 120

AED Certification

Additional Information

I studied 1 year of Business 1 and Cosmetology at a technical school. Started college for bachelors degree

Contact this candidate