General Manager Customer Service
Resume:
ADINKRA EMMANUEL
P. O. Box ****, Sunyani, Bono Region
Tel: E-Mail
024******* / 027******* *****************@*****.*** Career Objective: To be highly minded of my profession and bring my full potential for the uplift and the growth of the organization that I may find myself. PERSONAL DETAILS
Hometown : Drobo Jaman South
Date of Birth : 8
th
Feb, 1982
Sex : Male
Marital Status : Married
Nationality : Ghanaian
EDUCATION AND QUALIFICATIONS
2019 NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
Master of Business Administration (MBA)
2016 / 2017 CHARTERED INSTITUTE OF BANKER
Banking Operations
2011/ 2014 Institute of Commercial Management (ICM- UK) Graduate Diploma: (First Degree) Management Studies Financial Management, Leadership studies, International Business Environment, Corporate Policy Advanced Diploma: Human Resources Management, Customer Service, Marketing Management, And Strategic Management.
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2001 – 2004 PRESBY SECONDARY SCHOOL - SENIOR SECONDARY SCHOOL CERTIFICATE
KEY PROFESSIONAL COMPETENCIES
Good Sense of Humour
Ability to complete assignments in a thorough, accurate, and timely manner that achieves expected outcomes
Very good with T-24 banking software
Positive mental attitude towards work
Excellent communication skills
In-depth skills in Microsoft Word and Microsoft excel
Familiarity with Computer Application Software Flexcube (Banking Software) Verse 6.9
Familiarity with Office Machinery (photocopy, fax machine, e-mail etc) PROFESSIONAL WORK EXPERIENCE
FEB 2022 UP TO DATE: FIRST NATIONAL BANK LTD – KUMASI KEJETIA
(BUSINESS BANKER)
Duties
RELATIONSHIP MANAGEMENT: build and maintain relationships with business clients. To understand their clients' financial needs and provide tailored banking solutions.
LOAN AND CREDIT SERVICES: To assess the creditworthiness of businesses and help them secure loans, lines of credit, and other financing options. This includes preparing loan applications and conducting financial analysis.
FINANCIAL ADVISORY: Business bankers offer financial advice to help businesses manage their finances effectively. This can include cash flow management, investment strategies, and risk management.
PRODUCT KNOWLEDGE: I have in-depth knowledge of various banking products and services, such as business checking and savings accounts, merchant services, treasury management, and commercial real estate financing.
MARKET ANALYSIS: As a business bankers analyze market trends and economic conditions to provide informed advice to their clients and help them make strategic financial decisions.
NETWORKING AND BUSINESS DEVELOPMENT*: To often engage in networking activities to attract new clients and expand their bank's business portfolio. This may involve attending industry events, joining local business organizations, and leveraging referrals.
COMPLIANCE AND RISK MANAGEMENT: To ensure that all transactions comply with banking regulations and internal policies. They also assess and manage risks associated with lending and other banking activities.
CUSTOMER SERVICE: Providing excellent customer service is essential. Business bankers address client inquiries, resolve issues, and ensure a positive banking experience.
COLLABORATION WITH OTHER DEPARTMENTS: They often work closely with other departments within the bank, such as credit analysis, underwriting, and investment services, to provide comprehensive solutions to clients.
Training and Development*: I training and also mentor junior staff or provide training on banking products and services.
AUGUST 2017 TO FEB 2022: SEFWIMAN RURAL BANK LTD
(BRANCH MANAGER)
Duties Assigned:
Day to day management and administration of the branch
Treasury management (manage liquidity at the branch)
Train, supervise and monitor staff activities at the branch
Developed and execute mobilization strategies to maximize deposit
Ensure adherence to corporate and internal controls policies at the branch
Authorization of accounts/financial transactions
Custodian and management of security items
ETC
JULY 2010 TO AUGUST 2017: DROBO COMMUNITY BANK LTD
(ACCOUNTANT IN CHARGE OF OPERATIONS)
Duties assigned:
Prepares inter-bank and inter- agency reconciliation reports, office account reconciliations, etc.
Weekly returns on statutory liquid reserves to ARB Apex Bank and Bank of Ghana
Monthly Prudential returns ARB Apex Bank and Bank of Ghana
In charge of ACH and CCC, ACH DRECT DEBIT
Authorizer for I trans money transfers
Data capture of transactions into the system
Assists in payment order transaction
Raises and responds to vouchers
Head Teller
Cash management
Managing clearing account
Managing the bank investments
Managing the bank liquidity
REFEREES
MR. VINCENT OWUSU AMOAH LAWYER ALBERT ZOOGAH
THE HUMAN RESOURCE MANAGER ANKOBEA LAW CENTER
DROBO COMMUNITY BANK LTD SUNYANI
DROBO
024-******* 020-******* / 020-*******
MR. SAMUEL ADDAI.
DIRECTOR
SHARE WORLD DEVELOPMENT INSTITUTE
P.O.BOX TL 2318, TAMALE
Contact this candidate