Customer Support Specialist
Resume:
Chambrai
Hollingsworth
Chambrai Hollingsworth
O’Fallon, MO 63366
*********@*****.***
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Skills
Compassionate and detail-oriented customer support specialist with 3+ years of experience in healthcare-related environments. Adept at managing high-volume inbound and outbound calls, verifying patient insurance, scheduling appointments, and resolving concerns with professionalism and empathy. Skilled in electronic health records (EHR), HIPAA compliance, and remote work systems. Strong multitasking abilities and a commitment to delivering exceptional patient-centered service.
● Patient support & scheduling
● EMR/EHR systems (e.g., Epic, Cerner)
● Sales / Upselling
● Merchandising / Stocking / Inventory Management
● Customer Service / Communication Skills
● Multitasking
● Insurance verification
● Remote communication tools (Zoom, Slack, VoIP)
● Active listening & de-escalation
● High-volume call management
● Data entry accuracy & confidentiality
● CRM Tools: HubSpot, Salesforce (basic familiarity)
● Communication: Slack, Zoom, Microsoft Teams
● Customer Support Platforms: Zendesk, Intercom (or others if you’ve used them)
● Google Workspace: Docs, Sheets, Gmail
● Apple Ecosystem: Logic Pro, GarageBand (if applying for creative roles)
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Experience
WellBridge Medical Group / Patient Services Coordinator
(Remote)
– Remote Jan 2022 – Present - 6200 Overton Ridge Blvd, Fort Worth, TX 76132
● Provided remote support to over 80 patients per day, assisting with appointment scheduling, insurance pre-authorization, and follow-ups.
● Handled sensitive health information in full HIPAA compliance.
● Documented patient interactions and outcomes in EMR software (Epic).
● Resolved patient inquiries and complaints with empathy, increasing patient satisfaction scores by 25%.
CareConnect Solutions / Customer Support Representative – Healthcare Division (Hybrid)
Jun 2020 – Dec 2021, St. Louis, MO
● Assisted patients and healthcare providers via phone and email, maintaining a 96% satisfaction rating.
● Processed insurance claims, benefit verifications, and eligibility checks.
● Navigated various payer portals (Medicare, Medicaid, private insurers) to confirm coverage.
● Trained in remote call center software and documentation tools. Hoops and Christ Organization / Business Development Support Intern (Remote)
January 2016- December 2024, Minneapolis, MN
● Sales Support & Lead Management – Assisted in prospect outreach, lead qualification, and pipeline organization using CRM tools.
● Customer Relationship Management (CRM) – Maintained and updated customer records, tracked interactions, and supported sales team follow-up.
● Client Communication – Provided clear and professional communication via email, chat, and phone to address inquiries, resolve issues, and maintain client satisfaction.
● Customer Service Excellence – Delivered empathetic, solution-focused support to enhance the customer experience and ensure loyalty.
● Cross-Functional Collaboration – Worked closely with marketing and product teams to align customer needs with company offerings.
● Data Entry & Documentation – Accurately logged customer interactions and feedback for internal reporting and service improvements.
● Problem-Solving – Resolved client concerns efficiently while maintaining a professional tone and representing brand values.
● Adaptability in Startup Environment – Thrived in a fast-paced, evolving workplace, taking initiative on multiple tasks and adjusting to shifting priorities.
● Self-Service Optimization – Supported initiatives to improve customer self-help resources (e.g., FAQs, onboarding materials).
● Follow-Up & Retention Support – Assisted in post-sale communication and helped maintain positive ongoing relationships with clients.
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Education
Lindenwood University / Transfer student
January 2022 - May 2022, St.Charles MO
● Awarded Academic Scholarship and Talent Scholarship
● Recognized for artistic excellence in vocal performance and ensemble work
● Dean’s List honors
● GPA: 3.7
Berklee College of Music / In progress (Online)
January 2025- Boston MA
● Awarded $17,000 Merit-Based Scholarship for vocal talent
● Specialized in contemporary vocal performance, music theory, and ear training
● Current GPA: 3.6
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