Customer Service Client Relations

BOITSHOKO MASILO

Contact: +27-69-136-**** Email: **********@******.***

LinkedIn: linkedin.com/in/boitshoko-masilo

Customer Service Professional Client Relations Specialist

Passionate and results-driven Customer Service Professional with a strong background in client relations, problem resolution, and sales assistance. Adept at fostering positive customer experiences, handling inquiries efficiently, and ensuring brand loyalty through exceptional service. Skilled in working in fast-paced environments, adapting to challenges, and collaborating with teams to drive customer satisfaction and business success.

Core Competencies

Customer Service & Support

Client Relationship Management

Communication & Interpersonal Skills

Conflict Resolution & Problem-Solving

Sales & Upselling Techniques

Team Collaboration & Leadership

Cash Handling & Point-of-Sale (POS)

Time Management & Multitasking

Microsoft Office & Google Suite

Professional Experience

Sales Assistant

FILA Wonderpark May 2023 – Jan 2024

Delivered high-quality customer service, assisting shoppers in finding suitable products and enhancing their shopping experience.

Conducted regular stock-taking and managed inventory to ensure product availability.

Assisted in visual merchandising, creating appealing displays to drive customer engagement.

Processed transactions efficiently, including cash handling and digital payments.

Coordinated stock transfers between stores and assisted in promotional marketing efforts.

Waiter/Barman

Sable Hills The Reserve Restaurant May 2021 – Oct 2021

Provided excellent customer service by managing orders, handling inquiries, and ensuring guest satisfaction.

Assisted in coordinating events, including stock movement and table bookings.

Managed cash transactions and ensured tables were cleared promptly for operational efficiency.

Delivered a high-standard dining experience aligned with the restaurant’s brand image

UFO (United Furniture Outlets)

Freelancer (29 June – Present).

Education & Certifications

Tertiary Education

Central Technical College Pretoria 2019 – 2021

Business Management

Public Relations

Communication

Office Practice

Information Processing

High School Education

Edendale High School, CBC, Rabboni Christian School

English Home Language, Afrikaans First Additional Language, Life Sciences, Business Studies, Mathematical Literacy, Computer Applications Technology

Technical & Soft Skills

Strong verbal and written communication

Fluent in English and Afrikaans

Proficient in Microsoft Office & Google Suite

Quick learner with strong adaptability

Conflict resolution & problem-solving

Punctual, reliable, and detail-oriented

Team player with excellent interpersonal skills

Achievements & Highlights

Recognized for excellent customer service and problem-solving skills at FILA Wonderpark.

Successfully managed high-pressure environments in both retail and hospitality settings.

Assisted in boosting sales through strategic upselling and personalized customer interactions.

Maintained strong customer retention rates through professional service and rapport building.

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