Customer Service Fraud Analyst
Resume:
LISA
SMITH
*************@*****.***
Hudson, FL 34669
Dynamic professional with a proven track record at Alorica as an Extreme High Risk Fraud Analyst, excelling in data analysis and problem-solving. Recognized for enhancing fraud detection accuracy through advanced analytics while fostering teamwork and communication. Dependable and detail-oriented, adept at managing multiple projects under pressure.
PROFESSIONAL SUMMARY
SKILLS
• Friendly, positive attitude
• Teamwork and collaboration
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Dependable and responsible
• Multitasking Abilities
• Excellent communication
• Critical thinking
• Computer skills
• Organizational skills
• Calm under pressure
• Active listening
• Problem resolution
• Verbal communication
King High
Tampa, FL
High School Diploma: Business
EDUCATION
Thomas Llc - Disaster Clean up
Tampa, FL • 10/2024 - 01/2025
Alorica - Extreme High Risk Fraud Analyst
Hudson, FL • 03/2018 - 01/2025
WORK HISTORY
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed.
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Assisted with day-to-day operations, working efficiently and productively with all team members.
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• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions and make decisions.
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Strengthened communication skills through regular interactions with others.
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Learned and adapted quickly to new technology and software applications.
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Demonstrated strong organizational and time management skills while managing multiple projects.
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Analyzed transaction data to detect patterns indicating potential fraudulent activity.
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Conducted investigations into reported fraud cases, collaborating with law enforcement as needed.
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Developed and refined fraud detection algorithms to enhance accuracy and reliability of results.
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Prepared detailed reports summarizing findings and recommendations for risk mitigation strategies.
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Evaluated customer data to identify and prevent fraudulent activities.
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Tracked fraud cases and monitored trends to develop strategies for prevention.
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• Increased accuracy in identifying fraudulent transactions by utilizing Jackson Hewitt - Office Manager
Oxford Fl • 01/2016 - 04/2020
Executed tax return processing through company software. Developed and delivered instructional programs for tax preparation staff.
Addressed and corrected IRS-rejected returns.
advanced data analytics techniques and software tools. Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
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