Project Management Manager
Resume:
Vera Copeland, PMP, CSM, MPM
**** **** **** ***** *******, GA 30024
******@*****.***
PROFESSIONAL PROFILE
• Highly accomplished self-motivated and dynamic portfolio, program, and project management professional with solid and diverse project management experience in financial, retail, healthcare, government, and IT environments.
• Extremely focused with excellent problem solving and time management skills, able to manage multiple projects simultaneously. Adept at identifying opportunities to enhance organizational efficiency, develop improvement plans, generate cost savings, improve performance, and provide leadership in implementing solutions that align the business processes and information technology infrastructure.
• Proactive and results oriented with excellent interpersonal and communication skills. Experienced in collaborating with diverse teams, within the Agile and Waterfall methodologies and individuals at all levels. ACCOMPLISHMENTS
• As a skilled and experienced portfolio, program, and project manager, I have consistently delivered exceptional results throughout my career. I have successfully directed and executed complex initiatives, overseeing multiple projects simultaneously while ensuring alignment with strategic goals and objectives. I have a proven track record of driving efficiency, mitigating risks, and delivering projects on time and within budget.
• With a strong focus on stakeholder management and effective communication, I have fostered collaborative relationships and achieved buy-in from all levels of the organization. My ability to lead cross-functional teams, adapt to changing environments, and leverage innovative solutions has resulted in significant cost savings, process improvements, and enhanced business performance.
• My portfolio of accomplishments reflects my dedication, expertise, and commitment to delivering excellence in portfolio and project management.
CORE COMPETENCIES
Adaptability Agile, Methodologies, Analytical Skills, Attention to Detail, Avid Learner, Business Management, Business Planning & Development •Business Process Re-engineering (BPR) •Change Management •Communication Skills
•Cost Control/ Budget Planning Creative Thinking Cross-Functional Leadership Facilitator Integrity •IT Delivery & Implementations •IT Governance and Reporting Leadership PMO •Portfolio Management (Enterprise) •Process Improvement Problem-Solving, Program Management Project Management Project Portfolio Management (PPM) Tools •Quality Assurance (QA)
•Relationship Building Results-Driven •Risk Assessment SDLC Strategic Planning •Team Development Team Leadership
•Time Management Training & Training Needs Analysis Waterfall Methodology EDUCATION
Master of Project Management (MPM): KELLER GRADUATE SCHOOL OF MANAGEMENT, OAKBROOK B.A. (Bachelor of Arts) Biology Columbus State University, Columbus, GA PMP (Project Management Professional) Certification PROFESSIONAL EXPERIENCE
P2P PROPERTY SOLUTIONS, ATLANTA, GA OCT 2019- CURRENT Acquisitions/ Portfolio Manager
• Tasked with leading all acquisition- related activities including due diligence, contract negotiations and funding for company initiatives. Directed the governance process from initiation of contract signing through closing out the projects.
• Emphasize and manage the portfolio of projects from initiation through completion.
• Managed and optimized investment portfolios to maximize returns while minimizing risk.
• Provide clients and stakeholders with detailed reports on portfolio performance and growth strategies.
• Accentuated portfolio objectives by facilitating contractor and vendor relationships, managing project schedules aligning and monitoring contract performance for the effective delivery of goods and services.
• Tracked key performance indicators (KPIs) and reported portfolio performance insights
• Developed and executed strategies to enhance portfolio performance and long-term value. INCOMM PAYMENTS, ATLANTA, GA JAN 2017- SEP 2021
Sr. Manager Portfolio Management & Governance (PMO)
• Ensured significant business value through project, business, and strategic alignment.
• Maximized resource allocation, particularly of high values resources.
• Directed and controlled costs to reduce financial impacts.
• Managed risks across portfolios, while also ensuring uniform application of best practice across all teams.
• Led prioritization meetings in addition to updating KPIs and reporting portfolio progress to stakeholders.
• Prioritized portfolio objectives and goals with IT and business owners Ensured all strategically aligned opportunities the team identified were, prioritized, validated, and communicated to stakeholders.
• Overseeing and managing day- to day Portfolio Management governance processes
• Implemented process for improved and developed ROIs based off roadmaps. INCOMM PAYMENTS, ATLANTA, GA JUN 2011- DEC 2016
Sr. Project/Program Manager (PMO)
• Oversaw innumerable complex IT initiatives, as well as establishing processes around latest programs, in support of emerging technologies
• Collaborated with Business units to identify short and long-term objectives, while ensuring alignment of IT resources to support the successful execution of these objectives.
• Successfully directed Security Remediation Programs for Apple iTunes Security Initiative; managed the physical gift card replacement activation process: and the process improvements to effectively implement remediation processes.
• Pooled resources from various teams (e.g., fulfilment processing, customer service, sales, transaction teams, network teams, database teams and desktop support teams) Program was able to retract five million in potential losses due to fraudulent activities.
• Communicated project direction, strategy, and weekly statuses to senior C-level executives and stakeholders.
• Established, documented, and implemented Project Management processes in line with PMI standards for business units.
• Leveraged team building skills and techniques to foster and promote a supportive team environment to facilitate an effective development process.
• Functioned as the primary communication channel between IT and Business Partners
• Mentored Associate Project Managers and IT Interns in Project Management MACYS SYSTEMS & TECHNOLOGY, JOHNS CREEK, GA MAY 2007 - JUN 2011 Sr. Project Manager/Program Manager (PMO)
• Successfully directed a Program initiative to increase orders by fourfold for Macys.com and Bloomindales.com by re-architecting the order capture services prepare order and purchase order written in VB6 and COBOL to JAVA. The project was a part of the Accelerated growth Strategy (AGS) portfolio to grow the dotcom and multichannel sales from $1 billion to $ 4 billion.
• Successfully managed a wide range of IT projects, including point-of-sale (POS) system implementations and upgrades
• Managed projects and identified resource requirements and training needs.
• Assisted IT teams with identifying technical solutions. Ensured project team and clients worked on team building and open communications
• Assigned, reviewed, and monitored project work to ensure weekly progress aligned with expected guidelines and completed on time and within budget.
• Delivered project presentations, facilitated weekly project status meetings and conferred with C level executives to understand entire AGS objectives.
• Successfully managed a team of twenty-five including offshore resources. Collaborated with multiple teams to develop the scope of work and documents of understanding in addition to plans needed to move the initiative forward.
• Coordinated vendor tasks & timelines into the project schedule.
• Established, documented, and implemented Project Management processes in line with PMI standards and Q4M for business units.
• Lead governance and Q4M toll gate meetings.
• Defined project deliverables and managed partner expectations
• Mentored junior project managers.
• Always provided excellent customer service to ensure client satisfaction. GLOBAL CONSULTANTS, INC. COLUMBIA, SC MAY 2006 – MAY 2007 Program Manager (Contract)
• Managed I/S education teams to implement entry level training programs created to provide an alternate route into one of Blue Cross & Blue Shield (BCBSSC) Project Management offices (PMO). The successful delivery of this project via the waterfall & agile methodology permitted individuals interested in project management, but without the necessary experience to learn the requirements in this discipline and obtain direct experience.
• Managed various projects from requirements gathering to close out phase using the SDLC.
• Implemented projects on time and within budget.
• Develop schedules, maintain project scope, set task deadlines, monitor project progress, scheduled, and facilitated meetings as necessary, developed and communicated project status, proactively drove the resolution of issues and project variances.
• Managed vendor relationships
• Managed the day-to-day activities of the teams.
• Provided directions to the teams.
• Created and maintained project documentation.
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