Customer Service Accounts Receivable
Resume:
Scottsdale, PA
Connellsville, PA
Chicago, IL
Warren, OH
ADESTA BANKO-MASTOWSKI
Summary
Customer Service Representative with excellent communication skills. During my two years with Aetna/Cvs, I have provided quality customer service and have been cross trained and promoted to Senior advocate with the ability to take pharmacy calls along with medical calls. Recently complete dental training as well. Ability to adapt and learn new positions quickly.
Highlights
Strong communication skills Complex problem solving Accomplishments
Many years of working with the public. Excellent communication skills. Very good at problem solving. Customer Service
Experience
Manager/Bookkeeper
Zucco Distributing
Issued paychecks to vendors and suppliers on a bi-weekly basis. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Processed bank reconciliations and financial reports to verify practice of proper due diligence. In charge of hiring and managing employees
Answered phones and provided customer service
Handled cash and deposits using the proper accounting procedures and documentation. Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts from
Processed payroll, electronic deposits and employee pay adjustments. Owner
Fun n Sun
Issued paychecks to vendors and suppliers on a bi-weekly basis. Updated confidential employee banking information with accuracy and speed. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Entered weekly sales and customer count sheets for review by management. Reconciled all bank and credit card accounts.
Processed payroll, electronic deposits and employee pay adjustments. Processed journal entries, online transfers and payments. Executed quarterly financial reporting on multiple properties. Hired and managed a staff of 1-5 employees
Insurance Sales Agent
Combined Insurance Group
Analyzed customer needs and provided best options, upselling products and services. Insurance Sales Agent
Allstate-Rob Martin Agency
Upsold products to policyholders and potential new clients. Jamestown, Pa 16134 724-***-**** ***********@*****.*** 07/2020 to 05/2021
Atlanta, GA
05/2021 to 08/2021
Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
Contact Tracer
Insight Global
Called contacts for Pennsylvania Department of Health for quarantine Signed contacts up for Sara Alert
Used Salesforce
Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
Conducted research using various media sources to obtain relevant data for staff requirements. Met schedule and deadlines by ensuring that work was completed efficiently. Tracked and reported all open and closed change request and orders. Kept meticulous notes of all changes to the project and implemented these details into the system using Salesforce.
Completed all daily administrative tasks, including responding to emails, filing paperwork and calling contacts promptly.
Wrote daily detailed reports logging work progress for quality assurance purposes. Furnished case patients with contact information outlined in [State] protocol for local health department to support contact tracing.
Maintained contact with [Job title] and assigned [State] officials to receive assignments and meet health department needs.
Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Helped people enroll in programs, arrange transportation and coordinate paperwork. Assisted [Job title] during [Type] situations by handling administrative tasks, conducting research and using [Skill].
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Performed blood pressure screening, breast cancer screening, and communicable disease screening as part of community wellness initiative.
Created and oversaw training courses focused on team and community education. Delivered healthy living and disease management information to specific population groups. Michigan Unemployment
Robert Half
Explained eligibility details and affordability options to patients with kindness and respect. Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Called applicants to set up appointments and explain benefits processes. Reviewed criteria for different aid programs to determine eligibility for various applicants. Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet 08/2021 to 02/2022
02/2022 to Current
1987
deadlines.
Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated leadership by making improvements to work processes and helping to train others. Improved operations by working with team members and customers to find workable solutions. Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems. Resolved interpersonal conflicts by listening, finding common ground and building relationships. COVID-19 Contact Tracing
PCG
Assisted during situations by handling administrative tasks, conducting research and using Salesforce and CTMS.
Performed blood pressure screening, breast cancer screening, and communicable disease screening as part of community wellness initiative.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated self-reliance by meeting and exceeding workflow needs. Created and oversaw training courses focused on team and community education. Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Maintained contact and assigned officials to receive assignments and meet health department needs. Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
Maintained contact with [Job title] and assigned [State] officials to receive assignments and meet health department needs.
Furnished case patients with contact information outlined in [State] protocol for local health department to support contact tracing.
Assisted individuals with navigating health care systems, appointments and classes. Delivered healthy living and disease management information to specific population groups. Assisted [Job title] during [Type] situations by handling administrative tasks, conducting research and using [Skill].
Senior Advocate
CVS
Medical trained
Pharmacy trained
Dental trained
ASD
GPS
Rumba
Reached out to individuals via phone, email and SMS to deliver help and support. Ability to use multiple programs within company for information gathering and troubleshooting . Ensured that customer service standards were met by providing excellent customer service skills. Handled customer service inquiries in an efficient manner while providing excellent customer service. Education
High School Diploma: Business
Connellsville, PA
1993
Uniontown, PA
Connellsville Area High School
Business Major. Classes included Accounting, typing, and office management Business
Penn State University
Basic business classes for two years
.
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