Customer Service Sales Associate

Antionette Bell

Chicago, IL *****

312-***-**** ******************@*****.*** www.linkedin.com/in/antionette-bell- PROFESSIONAL SUMMARY

10+ years of customer service, reliable and customer-focused sales associate with proven experience delivering prompt, accurate, and friendly service in a fast-paced retail environment. Skilled in identifying customer needs and recommending appropriate products and services to enhance customer satisfaction and deepen relationships. Adept at balancing cash drawers, processing transactions efficiently, and maintaining strict compliance with company policies and regulatory standards. Known for being sales-oriented, adaptable, and a strong team player with sharp decision-making and problem-solving skills.

SKILLS

● Upselling techniques ● Interpersonal skills ● multi tasking

● Relationship Building ● Product Knowledge ● verbal And written Communication

● financial transactions math ● Strong Attention To Detail ● Problem solving

● Microsoft Office Suite

(Word, Excel, PowerPoint) mobile

technologies

● Strong organizational and

time management skills

● Customer Service

EXPERIENCE

JULY 2021-CURRENT

Sales Associate

Lori's Gift Chicago, IL

● Processed financial transactions with efficiency and accuracy using pos systems, ensuring compliance with company policies.

● Delivering excellent customer service, by addressing inquiries, and resolving issues, and promoting add-on products and services.

● Engage with customers to build relationships and loyalty.

● Develop new customer relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

● Educate customers on current promotional offers and products using persuasive selling tacts

● Assist customers with mobile applications to gain access to promotional deals and offers. APRIL 2019-SEPTEMBER 2020

WIC sales associate

Catholic charities Chicago, IL

●Provide high-level customer service by answering customer inquiries about products and services and bringing all customer service issues and inquiries to their successful conclusion

●Maintain compliance with food safety regulations by monitoring food expiration dates and proper storage of food items

●Operate an inventory system to accurately track the distribution of food products and assure fully stocked shelves

● assisted customers with account -related inquiries and ensure proper documentation.and verification process.

●maintained compliance with program and food safety regulations while managing inventory and product distribution.

●processed customers transactions, coupons, and identifications with attention to accuracy and confidentiality. JUNE 2017-SEPTEMBER 2018

Sales Associate

Ann Taylor Chicago, IL

●Offering customers a high level of customer service, through styling advice, product knowledge, and store experience

●Build customer relationships by continually developing knowledge of current trends and styling techniques

●Performed opening and closing tasks, adding sell signs

●Problem solving customers needs and detailed oriented to customer concerns Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions. MAY 2014-MAY 2017

Sales Associate

PetSmart Chicago, IL

●Provide high quality customer service by engaging in positive and and friendly manner

●Assisted in maintaining a clean, well-stocked store for the customers during their shopping experience

●Helped in stocking of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor

●Accurately handled customer financial transactions and processed transactions using the POS system

●Remained constantly aware of customer activity to ensure a safe and secure shopping environment and loss prevention

EDUCATION

Diploma at South Shore High School, Chicago, IL

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