Customer Service Medical Receptionist
Resume:
Rebecca Romie
Lansing, IL *****
**********@*****.***
Professional Summary
Hardworking and detail-oriented Medical Receptionist with 7 years of experience in various healthcare
settings, including dental offices, clinics, and private practices. Proficient in EHR systems, medical billing,
and insurance verification. Skilled in patient care, customer service, and administrative tasks. Currently
pursuing a degree in Psychology.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR/Cashier
Family Dollar-Lansing, IL
March 2025 to Present
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a
positive experience
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic
payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing
their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer
issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and
restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty
rewards programs
• Collaborated with other departments such as receiving or merchandising teams to ensure efficient
operations
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Performed opening/closing duties including counting money in the register before/after shifts
• Maintained confidentiality of sensitive financial information during transactions• Greeted and checked in patients, ensuring a warm and welcoming atmosphere
• Scheduled appointments for patients, efficiently managing the appointment calendar
• Verified insurance information and collected co-pays, streamlining the billing process
• Answered phone calls and addressed patient inquiries with professionalism and accuracy
• Maintained patient records by accurately updating personal information, medical history, and insurance
details
• Managed incoming and outgoing mail, distributing correspondence to appropriate staff members
• Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining
office supplies inventory
• Collaborated with healthcare providers to ensure smooth patient flow throughout the clinic
• Followed HIPAA guidelines to maintain strict confidentiality of patient information at all times
• Performed data entry tasks accurately and efficiently to update electronic health records (EHR)
• Assisted in the coordination of patient transportation services for those with limited mobility or special
needs
• Served as a liaison between patients and healthcare providers regarding prescription refills and
medication inquiries
• Maintained accurate cash drawer balance daily without any discrepancies over 15 months
• Developed and maintained positive relationships with patients, ensuring their comfort and satisfaction
throughout their visit
Dental Assistant
Dental Dreams-Machesney Park, IL
July 2020 to October 2020
• Assisted dentist during dental procedures, ensuring patient comfort and safety
• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
• Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
• Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
• Provided chairside assistance to dentists during complex procedures such as root canals or extractions
• Maintained strict adherence to infection control protocols, including proper handling and disposal of
hazardous materials
Medical Receptionist/Acute Care Assistant
Lindenhurst Family Practice-Lindenhurst, IL
February 2015 to February 2016
• Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
• Scheduled appointments for patients, efficiently managing the appointment calendar to minimize wait
times
• Answered phone calls and addressed inquiries or directed them to the appropriate department or staff
member
• Collaborated with healthcare providers to ensure timely communication of test results or other
important information to patients
• Followed HIPAA guidelines when handling confidential patient information to maintain privacy and
security standards
• Coordinated referrals for specialist appointments as requested by physicians or healthcare providers
• Performed basic medical procedures such as taking vital signs or collecting specimens under
supervision of medical staff members
• Managed electronic health record systems (EHR) to input new patient data accurately and retrieve
necessary information quickly during appointments (Epic and Practice Fusion)
• Assisted with administrative tasks such as filing documents, organizing paperwork, and maintaining
office supplies inventory
Orthodontic Assistant
Dr. Paul Burkey-Vernon Hills, IL
April 2011 to December 2011
• Maintained accurate patient records, documenting treatment plans and progress notes
• Provided chairside assistance during orthodontic procedures, anticipating the needs of the orthodontist
• Educated patients on oral hygiene practices specific to their orthodontic treatment
• Managed inventory of orthodontic supplies and equipment, ensuring availability for daily procedures
• Performed sterilization and disinfection protocols to maintain a clean and safe clinical environment
• Collaborated with other dental professionals to coordinate comprehensive patient care
• Implemented infection control measures according to OSHA guidelines to prevent cross-contamination
• Assisted in the fabrication and adjustment of retainers, aligners, and other orthodontic appliances
• Maintained a clean and organized clinical area to optimize workflow efficiency
• Managed patient flow by escorting patients to treatment areas and preparing them for procedures
• Assisted with the application of dental adhesives during bonding procedures
Customer Service Manager/Closing Store Manager
Piggly Wiggly-Grayslake, IL
October 2008 to August 2011
• Managed daily operations of a busy grocery store, overseeing inventory management, customer
service, and staff scheduling
• Ensured compliance with health and safety regulations by conducting regular inspections and
implementing corrective actions when necessary
• Maintained accurate financial records including cash handling procedures, banking deposits, payroll
processing, and expense tracking
• Resolved customer complaints promptly by addressing concerns effectively.
Food Service Worker
Aramark-Waukegan, IL
March 2009 to April 2011
• Contracted with Lake County Courthouse • Starbucks kiosk • Commissary at Lake County Jail • Cafeteria
• Food prep for breakfast and lunch • Serve food breakfast and lunch to jurors and judges and attorneys
in a cafeteria style facility.
Executive Assistant to CEO
NORTH AMERICAN HERB & SPICE-Waukegan, IL
November 2006 to November 2008
• Managed complex calendar and scheduling for CEO, coordinating meetings, appointments, and travel
arrangements
• Screened and prioritized incoming emails, calls, and correspondence for CEO, ensuring timely response
and follow-up
• Maintained strict confidentiality of sensitive information while handling all administrative tasks for the
CEO's office
• Coordinated travel arrangements including flights, accommodations, ground transportation for
domestic/international business trips for the CEO
• Created detailed itineraries outlining meeting schedules along with necessary materials/documents
required during travel
• Prepared and proofread correspondence, reports, presentations, and other documents for accuracy
and professionalism
• Managed CEO's contacts database by updating contact information regularly and maintaining an
organized system for easy access
• Supported the CEO in managing relationships with key clients through regular communication and
follow-up on action items
• Maintained inventory of office supplies and equipment for CEO's office, ensuring timely replenishment
as needed
• Maintained confidentiality agreements with third-party partners/vendors while handling sensitive
information related to business operations
Medical Front Desk Receptionist
Reuben R. Weisz, M.D.-Neurology private practice-Waukegan, IL
October 2001 to April 2004
• Patient check in/out • Patient demographics • Answer phones/messages • Record Copy Clerk •
Insurance verification • Pre authorization requests
• HIPPA
• Filling
• Faxing
• Scheduling
• Manage refill requests
• Billing
Food Service Worker
Dunkin Donuts Baskin Robbins-Antioch, IL
January 2000 to July 2001
• Prepared and served food and beverages to customers in a timely and efficient manner
• Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
• Followed proper food handling procedures to ensure safety and quality of products
• Assisted with inventory management by monitoring stock levels, rotating products, and restocking
supplies as needed
• Collaborated with team members to ensure smooth operation of the kitchen during busy periods
• Provided excellent customer service by addressing customer inquiries, concerns, and special requests
• Operated cash registers accurately for order processing and payment transactions
• Adhered to company policies regarding portion control, presentation, and recipe adherence
• Cleaned workstations before, during, and after each shift to maintain a clean working environment
• Assisted in training new employees on food preparation techniques, safety protocols, and customer
service standards
• Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced
environment
• Handled customer complaints or issues promptly and professionally to ensure customer satisfaction
was maintained at all times
• Ensured compliance with health codes regulations by following proper hygiene practices
• Maintained knowledge of menu items including ingredients used for accurate communication with
customers
• Supported other team members when necessary by assisting with various tasks such as dishwashing
or cleaning
• Demonstrated strong teamwork skills by effectively communicating with colleagues during high-
pressure situations
• Participated in regular staff meetings to discuss updates on menu changes or operational improvements
• Suggested upselling opportunities based on customers' preferences or current promotions
• Received positive feedback from customers for providing friendly and attentive service
• Maintained a clean and organized work area, ensuring all equipment was properly stored after use
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