Customer Service Business Operations

CHRISTINE STAGNO

617-***-**** *************@*****.***

Linkedin/in/tina-garcia-51094212

Location: West Roxbury, MA Open to Remote Positions PROFESSIONAL SUMMARY

Results-driven professional with extensive experience in credit analysis, bookkeeping, and customer service across corporate and distribution environments. Skilled in financial assessment, customer relationship management, data management, and accuracy. Recognized for analytical thinking, strong communication, and the ability to deliver efficient solutions while maintaining exceptional client satisfaction. Self-motivated, adaptable, and highly effective in remote work environment. CORE SKILLS

• Customer Relationship Management - Credit & Financial Analysis -Bookkeeping & Invoicing

• QuickBooks, Microsoft Office Suite - Data Analysis & Reporting-Risk Evaluation

• Account Reconciliation -Payment Processing & Collections -Communication & Negotiation

• Remote Collaboration Tools -Problem Resolution -Time Management & Organization PROFESSIONAL EXPERIENCE

Gulf Oil Limited Partnership – Wellesley, MA

Branded Distributor Credit Analyst 1997 -2016

• Analyzed creditworthiness and financial status of branded jobber distributorships under Gulf and Exxon divisions, ensuring sound financial decisions.

• Reduced delinquent accounts through proactive communication, detailed payment analysis, and structured collection strategies.

• Developed and maintained internal databases and reports to support departmental decision-making and financial tracking.

• Partnered cross-functionality with Marketing, IS, and Credit departments to streamline workflows and strengthen customer relationships.

• Trained and mentored staff on credit procedures and systems enhancing departmental efficiency and consistently. Med Trans N.E. (now AMR) - Wakefield, MA

Nationally Registered Emergency Medical Paramedic 1995 – 1997

• Provided emergency medical services and patient care across the North Shore, Tri-City, and Valley regions.

• Progressed from entry-level paramedic to Senior Medic within 2 years, demonstrating leadership and rapid skill development.

• Responded to 911 calls and scheduled transfers with professionalism and precision in high-pressure situations. Tierney Metals - Redondo Beach, CA

CHRISTINE STAGNO

617-***-**** *************@*****.***

Linkedin/in/tina-garcia-51094212

Location: West Roxbury, MA Open to Remote Positions Credit & Collections Analyst 1989 – 1991

• Processed credit applications, analyzed TRW and Dun & Bradstreet reports, and determined credit terms.

• Improved collection efficiency through strategic follow-up and accurate record management.

• Developed c0mputerzed reporting systems that enhanced documentation and provided management with new financial insights.

The Stationary Corp. - Los Angeles, CA

Office Manager 1988 – 1989

• Oversaw Accounts Payable, Accounts Receivable, and general office operations, including vendor reconciliation and payroll processing.

• Supported executive leadership through budgeting, financial reporting, and administrative coordination.

• Implemented process improvements that increased accuracy and timeliness in reporting cycles. EDUCATION & PROFESSIONAL DEVELOPMENT

Kaplan University – Fort Lauderdale, FL

Associate’s

Degree in Business Administration, 2019

Additional Professional Training

• Understanding Financial Statements – Dun & Bradstreet Seminars

• Fundamentals of Credit Function - Dun & Bradstreet Seminars

• An Update on Reclamation and Administrative Claims – NACM

• Managing Multiple Priorities – Dun & Bradstreet

• National Registered EMT-Paramedic – Northeastern University T TECHNOLOGY & TOOLS

QuickBooks Microsoft Excel, Word, Outlook CRM

Platforms Database Management Systems Remote Collaboration Tools

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