Patient Services Customer Service

Jennifer Beeler

*** ******* **, **********, ** 37874

Phone: 423-***-**** Email: ********.*******@****.***

Professional Profile

Motivated and compassionate healthcare professional with diverse experience in patient services, healthcare operations, youth programming, and customer service. Adept at multitasking, problem-solving, and working under pressure. Strong understanding of medical terminology, billing processes, and healthcare administrative systems. Currently completing a Bachelor’s degree in Healthcare Administration at Southern New Hampshire University and seeking to advance into a healthcare administration role with growth potential.

Education

Southern New Hampshire University – Manchester, NH

Bachelor of Science in Healthcare Administration (Concentration: Children and Families) Expected 2026

Relevant Coursework:

•Introduction to Sociology

•Introduction to Psychology

•Introduction to Human Services

•Principles of Public Health

•Healthcare Delivery Systems

•Healthcare Quality and Improvement

•Medical Terminology

•Introduction to Medical Billing and Coding

•Healthcare Reimbursement Systems

High School Equivalency Diploma

Athens, TN October 2020

Professional Experience

Patient Services Coordinator

Anne Arundel Dermatology July 2024 – Present

•Manage patient scheduling, appointment coordination, and front-line communications across multiple clinics.

•Resolve patient inquiries, provide information regarding medical services, and ensure HIPAA compliance.

•Coordinate administrative tasks, including sending tasks to clinics and providers to streamline patient care.

Unit Director

Boys & Girls Clubs of the Ocoee Region Sept 2021 – July 2024

•Directed day-to-day operations, staff management, and program delivery for a youth center serving 100+ children.

•Trained and supervised a team of six staff, ensuring safe, enriching programs and facilities management.

•Strengthened community relations through outreach and effective communication with families.

Receptionist / Program Director

Boys & Girls Clubs of the Ocoee Region Jan 2019 – Sept 2021

•Oversaw front desk operations, including billing, payments, and member tracking.

•Utilized multiple operating systems (DonorPerfect, SWORPS/elap, Remote Desktop/MTS) for data entry and reporting.

•Maintained strong relationships with families and provided timely updates regarding programs and accounts.

Direct Support Professional

Michael Dunn Center Aug 2017 – Jan 2019

•Assisted individuals with developmental disabilities in activities of daily living, medication administration, and nutrition tracking.

•Supported residents’ independence while maintaining safe, clean, and structured living environments.

Environmental Services Technician

Rhea Medical Center Apr 2010 – Aug 2017

•Maintained hospital room sanitation, infection control practices, and patient transport services.

•Assisted nurses with patient care tasks and adhered to hospital policies and safety protocols.

Skills

•Healthcare Administration Support

•Patient Scheduling and Coordination

•Medical Billing and Insurance Processes

•Medical Terminology

•HIPAA Compliance and Patient Confidentiality

•Communication and Interpersonal Skills

•Problem Solving and Crisis Management

•Microsoft Office Suite (Word, Excel)

•DonorPerfect, SWORPS/elap, Remote Desktop Systems

•Emotional Intelligence and Professionalism

•Leadership and Team Supervision

Certifications

•CDL Certification

•CPR and First Aid Certification

References

Available upon request.

Contact this candidate