Customer Service Administrative Support

Patricia Lambright

Wausau, WI • **********@*****.*** • 715-***-****

Professional summary

Results-driven professional with 20+ years of experience in customer service, team leadership, and operational management. Proven ability to manage daily operations, coordinate schedules, maintain accurate records, and deliver exceptional client support. Recognized for strong communication, problem-solving, and organizational skills. Seeking to leverage extensive leadership and administrative experience in an office or administrative support role focused on efficiency, customer engagement, and continued process improvement.

Employment history

GENERAL MANAGER May 2021 – October 2025

Gorski's - Mosinee, WI

Oversee day-to-day operations, including scheduling, budgeting, inventory management, and administrative reporting.

Manage employee records, payroll coordination, and compliance documentation to ensure operational accuracy.

Provide executive-level administrative support by preparing reports, handling correspondence, and maintaining organized filing systems.

Recruit, train, and coach employees uphold company standards and deliver top-tier customer service.

Resolve customer and staff issues promptly using conflict resolution and decision-making skills.

Collaborate with ownership to implement efficiency improvements that optimize workflow and resource allocation.

Maintain confidential records and ensure adherence to company policies and procedures.

Key Achievements:

Implemented new scheduling and training processes that improved team efficiency and reduced labor costs.

Increased customer satisfaction ratings through enhanced service delivery and communication.

SERVER Feb 2017 - Feb 2021

Eagle's Nest - Wausau, WI

Delivered attentive customer service in a fast-paced environment, managing multiple priorities with accuracy.

Maintained detailed order records and processed transactions with precision and accountability.

Supported administrative functions, including cash handling, data entry, and end-of-shift financial reporting.

Communicated effectively with team members and management to improve workflow and service quality.

Applied organizational and multitasking skills to manage scheduling, order tracking, and client requests efficiently.

SERVER 2014 - 2017

Milwaukee Burger - Wausau, WI

Provided exceptional customer service while managing multiple tables and high-volume dining operations.

Accurately processed transactions, balanced cash drawers, and maintained records of daily sales.

Collaborated with team members and management to ensure efficient operations and timely service delivery.

Handled customer inquiries and concerns professionally, demonstrating strong communication and problem-solving skills.

Assisted with staff training support as needed.

Maintained organized work areas and contributed to an efficient and positive team environment.

Provided exceptional customer service while managing multiple tables and high-volume dining operations.

Core Skills

Office & Administrative Support:

Office Administration • Scheduling & Calendar Management • Data Entry & Reporting • Recordkeeping • Document Management • Microsoft Office Suite (Word, Excel, Outlook) • Point of Sale (POS) Systems

Leadership & Team Management:

Team Leadership • Employee Coaching • Training Development • Staff Supervision • Decision Making • Conflict Resolution

Customer Service & Communication:

Customer Engagement • Service Excellence • Client Relations • Problem Solving • Communication & Interpersonal Skills

Operations & Quality:

Process Improvement • Quality Assurance • Time Management • Organizational Efficiency

Education

Wausau West High School- Graduate

Wausau, WI 54401

Certifications

Serve Safe- 2024

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