Customer Service Automotive
Resume:
Tabitha Coffey
Durham, NC *****
**************@*****.***
Professional Summary
Professional with over nineteen years of experience in Automotive Service, Administrative and Operations
Management. Possess a strong ability to manage multiple projects simultaneously without compromise to the
success of the projects. Communicate effectively with a diverse population of varying cultural and ethnic
backgrounds. Exemplary work ethic as an individual or team supervised employee.
AREAS OF EXPERTISE
Operations Management
• Superb ability to plan, coordinate, and execute operational procedures and plans with a high success rate, staying
within budgetary and regulatory guidelines.
• Strong ability to motivate team members and delegate assignments for the seamless performance of client services
and sales.
• Consistently noted for exemplary performance in every facet of assignments and leadership accomplishments.
• Interact and consult with clientele on various matters pertaining to service, sales, and other factors to ensure high
levels of customer service, quality control/assurance and overall satisfaction.
Administrative/Personnel Management
• Excellent ability to perform Personnel Management, Data Entry, Labor Tracking, Equal Opportunity Employer Rules
and Regulations, Information Database Management, Invoicing, and Accounts Receivable/Accounts Payable.
• Conduct regular personal meetings to maintain staffs' understanding and education of updates, additions, policy
updates, changes, and trending to ensure the best possible outcome for the company as a whole, as well as personal
staff development and success.
• Impeccable Customer Service skills, Administrative Tasks, Employee Relations, Records Maintenance, Purchase
orchestrate training and
Ordering, Inventory Control, Report Composition, and Human Resource skills. Ability to
education of staff in company policies and procedures, mentoring, and one-on-one
counseling for employees to
improve overall performance. • Familiar with operating systems ADP, CDK, Reynolds and Reynolds and Vast.
Work Experience
Automotive Service Advisor
Leith Audi of Raleigh-Raleigh, NC
March 2024 to March 2025
• Greet customers in a timely manner
• Empathetic
• Highly Organized; Superb Time Management Skills
• Excellent skills with building a rapport with customers and updating them in a timely manner through the business
day
• Excellent listener; Attentive; Patient; Great ability to use positive language
• Great team worker; Great communication Skills
• Superb skills in educating the customer on services needed and the benefits of that particular service or repair
• Goal Orientated
Customer Service Assistant Manager/ Service Manager
Precision Tune Auto Care-Raleigh, NC
August 2020 to September 2023
As Assistant Service Manager and Service Manager I had to have accountability and responsibility for a specific
location including sales, profitability, quality control, customer satisfaction, making estimates and repair
recommendations, etc. also work with district manager to help select, coach, lead train and supervise employees and
technicians.
Responsibilities include greeting customers In a timely manner, developing relationships and exceeding all
expectations. Coordinate the workflow of the technicians. Also recommend and sell tires and auto repair/
maintenance services as well as lookup parts and coordinate parts and availability.
Service Consultant
Performanc Ford-Clinton, NC
February 2018 to November 2019
• Maintained RO average of 3.5-4.5 per customer pay RO's
• Empathetic
• Highly Organized; Superb Time Management Skills
• Excellent skills with building a rapport with customers and updating them in a timely manner through the business
day
• Excellent listener; Attentive; Patient; Great ability to use positive language
• Great team worker; Great communication Skills
• Superb skills in educating the customer on services needed and the benefits of that particular service or repair
• Goal Orientated
Service Consultant
Precision Ford-Lillington, NC
June 2015 to January 2017
• Maintained RO average of 3.5-4.5 per customer pay RO's
• Empathetic
• Highly Organized; Superb Time Management Skills
• Excellent skills with building a rapport with customers and updating them in a timely manner through the business
day
• Excellent listener; Attentive; Patient; Great ability to use positive language
• Great team worker; Great communication Skills
• Superb skills in educating the customer on services needed and the benefits of that particular service or repair
• Goal Orientated
Service Consultant
Tipton Ford-Brownsville, TX
December 2012 to April 2014
• Maintained RO average of 3.5-4.5 per customer pay RO's
• Empathetic
• Highly Organized; Superb Time Management Skills
• Excellent skills with building a rapport with customers and updating them in a timely manner through the business
day
• Excellent listener; Attentive; Patient; Great ability to use positive language
• Great team worker; Great communication Skills
• Superb skills in educating the customer on services needed and the benefits of that particular service or repair
• Goal Orientated
Education
Associate Degree in Automotive Systems Technology in Automotive Systems Technology
Durham Technical Community College - Durham, NC
2003
Skills
• Service writing
• Inventory control
• Dealership experience
• Communication skills
• Sales
• Supervising experience
• Operating systems
• Auto service management
• Management
• Automotive repair
• Automotive diagnostics
• Automotive service
• Customer service
Certifications and Licenses
Driver's License
November 2022 to January 2031
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