Business Operations Human Resources
Resume:
Thomas M. Mauerer
Business Operations Leader
Mentor, Ohio 44060 • 440-***-****
Results-driven professional with a strong track record in enhancing operations within higher education and healthcare sectors. Skilled in crafting strategic initiatives that boost revenue and expand healthcare access across multiple sites. Extensive experience in recruitment and provider management, with a focus on attracting top talent and refining staffing strategies. Demonstrated ability to lead business operations, including recruitment, training, and team development, to cultivate high-performing teams. Expert in leveraging market analysis to efficiently allocate resources and improve service delivery. Dedicated to advancing diverse management innovations while ensuring compliance with regulatory body standards and optimizing human resource and financial outcomes through strategic oversight and revenue growth initiatives.
Areas of Expertise
Operations Management
Strategic Business Planning
Consulting
Financial Analysis
Program Management
Process Optimization
Product Management
Budget Management
Graduate Medical Education
Market Analysis & Resource Allocation
Regulatory Compliance
Stakeholder Engagement
Employee Engagement
Procurement and Acquisitions
Metric Analysis
Career Experience
Ascend Learning, Burlington, MA 2025-Present
Senior Education Consultant, GME Finance
Proven track record of delivering actionable insights and solutions that enhance financial performance and drive business growth. Adept at working with diverse teams and managing complex projects.
Key Achievements/Contributions:
Provide expert financial advice to clients using client-tailored reporting frameworks and Power BI applications.
Conduct comprehensive financial analyses to support strategic decision-making and improve operational efficiency.
Develop and implement financial models to forecast business performance and guide investment strategies.
Collaborate with cross-functional teams to streamline financial processes and enhance reporting accuracy.
St. Claire Health, Pittsburgh, PA 2024-Present
Consultant
Provide guidance to healthcare institutions to improve accreditation, streamline strategy, optimize funding, and prepare for institutional visits.
Key Achievements/Contributions:
Customized process for initiating new programs in a sponsoring institution including the feasibility of proposed specialties, curriculum and schedules
Navigated challenges related to compliance, requirements, and ways to improve programs
Analyze financial statements to maximize reimbursement funding
Implemented forecasts for complement increases
University Hospitals Regional Hospitals, Chardon, OH 2020 – 2024
Interim Director (2021 – 2022)
Manager (2020 – 2021, 2022 - 2024)
Oversee recruitment and interview processes for various roles, enhancing team capabilities and institutional alignment. Collaborate with physicians and leadership to analyze hospital volume and refine case mix indices, directly impacting patient care quality. Develop and implement a new physician compensation model based on RVU calculations, ensuring competitive and equitable pay structures. Lead preparation and training of physicians for the transition to EPIC EMR, optimizing workflow efficiency. Standardize medical and operational processes across multiple system hospitals, promoting uniformity in patient care.
Key Achievements/Contributions:
●Established and managed streamlined budget across four hospitals, enhancing fiscal efficiency and resource allocation.
●Developed, coordinated, and scheduled weekly and yearly academic curricula, well-being programming, boosting educational outcomes.
●Implemented effective remediation programs for employees, enhancing discipline, professionalism, and medical knowledge.
●Managed 185 employees, ensuring high standards of care and operational efficiency across the University Hospitals Community Consortium.
University Hospitals Cleveland Medical Center, Cleveland, OH 2017 – 2020
Business Operations Manager, Harrington Heart & Vascular Institute
Steered all aspects of business operations, including interviewing, selecting, and training staff to ensure high-performance team dynamics. Developed strategic plans to increase patient volume across all clinic sites, directly impacting clinic accessibility and healthcare delivery. Conducted market analyses to optimize staff and service allocation throughout Northeast Ohio. Led initiatives to restructure clinic spaces, enhancing patient satisfaction and operational throughput. Partnered with physician leaders and advanced practice providers. Collaborated with the Transplant Institute to streamline clinical protocols, improving overall clinic efficiencies.
Key Achievements/Contributions:
●Played a pivotal role in the Joint Commission Readiness team and led the Revenue Oversight Committee, enhancing compliance and financial oversight.
●Conducted audits using PowerBI and manual Soarian entry to ensure complete revenue capture, optimizing financial resources.
●Led team of 80 clinical and non-clinical staff, fostering collaborative environment across eight clinical locations in Northeast Ohio.
University Hospitals Management Services Organization, Cleveland, OH 2013 – 2017
Program Administrator, Family Medicine (2015 – 2017)
Interim Administrator, Family Medicine Department (2015 – 2016)
Program Coordinator, Department of Family Medicine and Community Health University Hospitals Cleveland Medical Center (2013 – 2015)
Directed recruitment, interviewing, and employee remediation processes to enhance discipline and professionalism in medical practices. Implemented innovative incentive metrics program to boost department morale and wellness. Maintained robust relationships with internal and external departments for seamless continuity of care. Managed diverse events both on-site and off-site, promoting department visibility and engagement. Actively participated in the UH diversity committee, focusing on recruiting underrepresented minority groups and fostering an inclusive work environment. Networked extensively with organizations to support ongoing career development and professional growth for all employees.
Key Achievements/Contributions:
●Led operations and addressed challenges for team of 30, enhancing team cohesion and resolving staffing issues effectively.
●Steered full life cycle of recruiting, from job posting to hiring, streamlining the hiring process, and improving candidate quality.
●Facilitated 360 evaluations for resident development, ensuring robust feedback mechanisms and continuous professional growth.
●Developed coordinated weekly and annual academic curricula, enriching the educational framework and academic offerings.
●Facilitated training in UH EMR systems, ensuring staff proficiency and operational efficiency within the Family Medicine clinic.
●Oversaw contract reappointments with the GME office, ensuring seamless administrative operations and compliance.
●Crafted and maintained critical Affiliation Agreements and Program Letters of Agreement, safeguarding legal compliance and professional standards across multiple operational sites.
University Hospitals Health System, Shaker Heights, OH 2009 – 2013
Payroll Specialist (2010 – 2013)
Intern of Payroll Department (2009 – 2010)
Implemented cutting-edge online payroll portal, transitioning from manual processes to an automated system, reducing errors and processing time. Functioned as a key member of the residency and fellowship onboarding team, ensuring efficient integration of new staff across various departments. Engaged in weekly interdisciplinary meetings to streamline onboarding and termination processes for residents and fellows. Trained and coached managers and timekeepers on using Oracle and Kronos systems, enhancing departmental proficiency and operational accuracy.
Key Achievements/Contributions:
●Ensured accurate salary disbursements for employees, nurses, and doctors, adhering to wage and hour laws and HR guidelines.
●Managed timely payroll operations for staff at Ahuja Medical Center, UHHS, residents, and Geneva Memorial Hospital, maintaining stringent deadlines and coordinating multiple payroll projects.
●Led initiatives to automate and refine departmental processes by implementing new systems that reduced manual labor and increased process efficiency.
●Expertly set up and maintained employee data in Oracle and Kronos systems, ensuring high accuracy and accessibility of personal and payroll information.
●Provided critical support through the Payroll Support Phone Line, addressing employee inquiries effectively and directing complex questions to appropriate departments.
Additional Experience
Adjunct Faculty, Master of Health Administration Program, University of Cincinnati, Cincinnati, OH
Parish School of Religion (PSR) Catechist, St. John Vianney Church, Mentor, OH (Present)
Financial Intern of Accounts Receivables and Accounts Payable, University Hospitals Health System, Shaker Heights, OH
Office Secretary, St. John Vianney Church, Mentor, OH
Education
Master of Business Administration (MBA), Ashworth College, Norcross, Georgia (2016)
Bachelor of Science in Management: Human Resource Management, The University of Akron, Akron, Ohio (2010)
Licenses & Certifications
Certified Catechist (2022)
Diversity, Equity and Inclusion Certificate, Northwestern University, Evanston, Illinois (2021)
Lean Practitioner Certification- Quality Improvement (2016)
Yellow Belt Certified: August, (Lean/Six Sigma/Quality Improvement) (2014)
National Conferences
AAMC: Learn, Serve, Lead National Conference: Nashville, Tennessee (2022)
Wound Business Conference: Cincinnati, Ohio (2017)
ACGME Building Effective Teams Together: Chicago, Illinois (2016)
AAFP Program Director’s Workshop: Kansas City, Missouri (2016)
ACGME Education Conference: National Harbor, Maryland (2016)
STFM (Society of Teachers of Family Medicine) Annual Conference: Orlando, Florida (2015)
AAFP Program Director’s Workshop: Kansas City, Missouri (2015)
ACGME Education Conference: San Diego, California (2015)
ACGME Coordinators Educational Conference: National Harbor, Maryland (2014)
New Innovations Conference: Cleveland, Ohio (2013)
National Presentations
AAFP Program Director’s Workshop: Compensation Plan Metrics for Employees (2016)
Professional Experience
Member of UH Parma Diversity, Equity, and Inclusion Committee
Planned and organized SNMA URiM Regional Conference (Cleveland, Ohio 2022)
Planned and organized Black Men in White Coats event (Cleveland, Ohio, 2022)
Scholarships
UA Management Department Advisory Board Scholarship 2009-2010
Management Department Scholarship Committee
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