Administrative Assistant Customer Service

SUMAIRE QURESHI

Cell: *** – *** – **** *******.*******@*****.***

PROFILE

A friendly, client-focused candidate with over 7 years of experience in Customer Service and 2 years in Office Administration. Proficient in Word, Excel, Outlook and PowerPoint. Experienced in the switchboard phone system; excellent communication and interpersonal skills; detailed and organized.

EDUCATION

Seneca College: Liberal Arts – 2017

York University: Bachelor of Arts – Global Health - 2021

PROFESSIONAL EXPERIENCE

Gender Equality and Research Lead

Youth Challenge International Ghana May 2024 – December 2024

Provided administrative and coordination support for a Global Affairs Canada (GAC)–funded project advancing women’s economic empowerment.

Scheduled and organized project meetings, prepared agendas and minutes, and maintained records.

Drafted reports, presentations, and correspondence for leadership and donor review.

Monitored project budgets and tracked expenditures in Excel, supporting compliance with financial and reporting guidelines

Liaised with government and community partners and coordinated logistics for workshops and trainings

Program Analyst – Early Years and Child Care Funding

Halton Region Oakville, ON May 2022 – May 2024

Supported directors with meeting logistics, correspondence, and document review; maintained confidential files and operational records

Coordinated financial and administrative operations for a $5M+ annual childcare funding portfolio, ensuring accuracy, transparency, and timely reporting to divisional management

Prepared, reviewed, and formatted complex financial and program reports for submission to senior management and Council committees

Liaised with provincial ministries, municipal departments, and childcare operators to support divisional communication, policy alignment, and compliance

Oversaw data collection and tracking in OCCMS and Excel, reconciling funding allocations, purchase orders, and budget variances

Recognized by Halton Region for exceptional contributions to launching the Canada-Wide Early Learning and Child Care System (CWELCC)

Executive Coordinator

Ministry of Labour, Training and Skills Development – Office of the Fairness Commissioner Toronto, ON January 2022 – May 2022

Provided executive-level administrative support to the Fairness Commissioner and Director, including calendar management, meeting scheduling, and preparation of briefing materials

Composed and proofread correspondence, summaries, and policy briefs with discretion and attention to accuracy

Recorded and distributed meeting minutes, monitored action items, and ensured timely completion of over 50 departmental deliverables.

Researched regulatory updates and prepared concise summaries to support strategic decision-making

Managed confidential communications and sensitive data in accordance with government policies and privacy standards.

Fusion Chiropractic September 2019 – June 2021

Administrative Assistant / Receptionist

Maintain log books for visitors, calls and front desk expenditures

Schedule and attend meetings, take meeting minutes, disperse minutes via email

Organize and reply to emails as needed

Answer and forward phone calls to appropriate individuals and departments

Prepare incoming and outgoing mail and packages

Schedule customer bookings and guide them about available rooms and suites

Maintain executive managers’ calendars by planning and scheduling, appointments, conferences, teleconferences, and travel arrangements

Work independently and collaboratively on assigned tasks

Maintain office supplies inventory by placing orders and evaluating new products in a timely manner

Balanced monthly vendor statements and closed monthly sales invoices

Joe Fresh 2014 – 2020

Part Time Sales Associate

Responsible for monitoring and logging cash & handling returns and exchanges of goods

Assist in compiling cash flow reports

Market company-directed promotions and programs

Establish positive and productive work environment, by understanding the role and needs of all team members and resolving customer complaints

Perform administrative tasks such as managing all cash input, calculating, data entry, and negotiating cost estimates with vendors

Teaching Assistant 2017-2018

Valley Park Middle School

Encourage classroom rules to help regulate students practicing positive behavior

Assist staff with data entry and record keeping for attendance, grading and assignment results

Provide assistance during school trips and during regular lunch breaks

Motive and encourage students to participate in class activity study course material

Assist with the organization of school events, trips and activities

Assist in extracurricular activities for Homework Club to help students achieve good results

Provide assistance to students with special needs and for students in ESL programs

Provide one on one guidance to students with learning difficulties SMT Direct 2013 – 2014

Customer Service Representative August 2012-August 2013

Handle contacts over multiple communication channels (inbound and outbound)

Built rapport with customers to successfully fulfill the purpose of marketing and making sales to potential and existing customers

Elucidated products, promotions, and services, to provide effective customer support

Record customer profiles and transactions into system for tracking purposes

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