Social Media Customer Service

JAMES LONGO

850-***-**** - *****.*******@*****.***

SUMMARY

Dynamic and creative soon-to-be graduate with a Bachelor’s degree in Communications with a Minor in Marketing (Social Media). Eager to apply a well-rounded knowledge of customer service, digital media, and consumer behavior to deliver impactful contributions. Known for fun energy and a passion for innovative problem-solving, with a strong foundation in customer service. marketing principles, market research, and branding. Ready to contribute fresh ideas and drive success in a fast-paced, collaborative environment. EDUCATION

Bachelor of Arts, Communications and Marketing from the University of West Florida. May 2026

• Relevant Coursework: Digital Marketing, Consumer Behavior, Advertising, Brand Strategy, Social Media Marketing, Public Relations, Marketing Research, Digital Design.

• Managed a team of classmates to create a Social Media Marketing Plan for a local small business, leading to full marks and booking my first client, Pro Clean Auto Detailing. Associate of Arts, General Education from Pensacola State College. December 2021 QUALIFICATIONS

• Exemplary networking and internal/external

communication skills.

• Windows, Adobe, Canva, and Hootsuite

proficient

• Collaborated with coworkers to complete

group tasks efficiently and amicably.

• Facebook, Instagram, TikTok, X, LinkedIn,

and YouTube

EXPERIENCE

Bad Habits Digital Design, Panama City, FL. 2024-Present

• Founded and managed a freelance digital design company specializing in creating tailored online content.

• Developed and executed comprehensive marketing strategies, including social media campaigns, email marketing, and partnerships to increase brand visibility.

• Handled all aspects of business operations including content creation, customer service, and order fulfillment

• Pro-Clean Auto Detail, Slick Slabs, Reel GrooV Fishing Charter, Baked with Love by Christine TooksTokes.com, Panama City, FL. 2023-Present

• Founded and managed a clothing brand specializing in custom-designed t-shirts focused on creativity and self-expression.

• Developed and executed comprehensive marketing strategies, including social media campaigns, email marketing, and partnerships to increase brand visibility.

• Handled all aspects of business operations including inventory management, customer service, and order fulfillment

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