Customer Service Billing Specialist
Resume:
Tiffany Taylor
Medical Billing Specialist
Richmond, VA 23223
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Hair assistant/Braiding Specialist
Zodi's Hair Design-Philadelphia, PA
October 2009 to Present
Shampooing, Blow Drying, Cleaning, Answering Phones, Braiding, Coloring, and Perming Administrative Assistant Senior
Virginia Department of Social Services Office of Background Investigations-Richmond, VA May 2022 to October 2025
Intaking applicants information for background checks. Quality checking applications. Generates verification slips and batches for 700 applicants a day. Reconcile payments received for request fees. Respond to inquiries in a timely and professional manner. Evaluate search request forms for data errors and completion. Safeguard paperwork and maintain compliance. Adhere to daily productivity requirements. Ensure search requests are stored properly to maintain confidentiality. Follows all VDSS OBI office policy and procedures.
Customer Service Representative
US Department of Veterans Affairs-Richmond, VA
September 2024 to September 2025
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Intake Coordinator
Highmark Health-Richmond, VA
July 2021 to May 2022
Triaging 80 patients a day.. Verifying Demographics and Insurance. Insurance Verification Specialist
Virginia Eye Institute-Henrico County, VA
June 2019 to August 2021
Verifying Insurance for 8 locations for each patient at Virginia Eye Institute. Answering phones getting referrals for VA patients, Routine Eye exams, and Creating cases. Triaging patients and pre screening. Making Appts. Obtain prior authorization for Eye injections and Eye surgery. Authorization Coordinator
Virginia Eye Institute-Henrico, VA
June 2019 to June 2021
Getting Authorizations for surgical procedure like Blepharoplasty, Botox, Levator Ptosis Repair. Implant stent, CT scans and MRI.
Receptionist
Eye Physicians and Surgeons-Wilmington, DE
May 2018 to June 2019
Scheduling doctors appointments and answering phones. Making emergency appointments and scheduling for other doctors office. Balancing drawer every night and taking payments is also a daily routine.
Billing Specialist
Brandywine Center for Autism-Wilmington, DE
December 2014 to April 2018
Billing and Coding Autism secessions to insurance companies. I used Navinet, CMS 1500 forms, Answering phones calls, conference calls on Coding. Key holder. Assistant Manager
Deb Shops
October 2006 to August 2013
Opening/Closing Store, Opening/Closing Registers, Dressing Room Selling, 800$ Quota each day to meet, Stocking, Store meetings, Writing up associates for lateness or behavior. Bank Teller
PNC BANK
March 2004 to September 2006
Key Holder, Opening/Closing Bank, Settling Main Vault, Adding money and settling all ATM's, withdraws, deposits, getting customers to open accounts, conference calls, changing security tapes, and answering phones.
Education
Criminal Justice (Bachelor's degree)
Colorado Technical University-Online-Colorado Springs, CO April 2022 to Present
Medical Billing and Coding Specialist (Associate)
Ultimate Medical Academy-Clearwater, FL
October 2015 to April 2018
Business Management (Associate)
Delaware Technical & Community College-Wilmington, DE 2009 to 2011
Information Systems / Technology (Diploma)
DelCastle Technical High School-Newport, DE
2000 to 2004
Skills
• Customer Service (10+ years)
• Management (6 years)
• HIPAA (10+ years)
• Botox Experience
• ICD-9
• Triage
• Medical Scheduling
• Insurance Verification
• Data Entry (10+ years)
• Receptionist (3 years)
• Technical support
• Clerical (10+ years)
• ICD-10
• Scheduling (3 years)
• Medical Billing
• EMR Systems
• Behavioral health
Certifications and Licenses
Medical Billing Certification
Additional Information
COMPUTER SKILLS:
General: MS Windows and Office, Internet/HTML
Word Processing: Word Perfect, MS Word (English)
Spreadsheets: Excel, Lotus
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