Account Manager Customer Service

Mark Ansay

*** *. ****** ****** *******, Pasig City Cell: 092********

Email: ****.*****@*******.***

Career Overview

An experienced team leader with over 3 years of planning and organizational skill set. I’m a professional with a unique combination of technical expertise, knowledge in sales and customer service escalations. I am capable of handling a team of 15 agents with the ability to support and develop their individual performance to meet operational standards. Personable and responsible customer sales expert with 12+ years of experience working in a fast-paced environment.

Accomplishments

●Consistently generated additional revenue through using consultative sales techniques.

●Well versed in project management with the ability to work on special sales projects caught the attention of the higher management and even clients as it was a success.

●3 years experience with business-to-business sales environment across all channels (chat, email, inbound call handling and cold calling for outbound sales marketing campaign)

Work Experience:

Keystone Global Solution / C2H - Business Development Manager 02/2021 - current

A client facing role which primarily focuses on generating ad-hoc lead requests. Specializing on managing client's request, communicates client's demand accross all departments to exceed expectations.

Rhino Insurance – Sales Consultant 05/2020 – 01/2021

Pursues and responds to the requests and needs of prospects and new clients who need auto insurance. Acts as a consultant to customers, evaluate needs and recommend the most appropriate insurance coverage.

Full Potential Solution Ooma Office – Sales Business Manager 02/2020 – 5/2020

An individual contributor which works as an Account Manager that qualifies cold leads which eventually helps in closing the sale. Ooma is an outbound campaign, we do cold calling, we dial leads generated by the system and put them into our pipeline. A business-to-business sales campaign that sells VOIP systems for different industries in the US.

RingCentral Sales Development Representative and Account Manager 09/.2016 - 01/2020

2 years of experience as a Sales Development Representative that converts cold leads to a profitable lead. I am well versed in consultative questioning to be able to provide an accurate response to the customer with a detailed resolution path. In October 2018, there was an opportunity for me to progress into an Account Manager role that caters to an end to end sales process.

SITEL Sales Representative, Quality Analysts & Sales Manager (Virgin Media) 04/2009 – 06/2014

I participated in various incentive programs and contests designed to support production goals. I have been a consistent top performer in both Virgin Media lines of businesses - Inbound Telesales & Inbound Home Movers. In 2010, I joined the Quality Assurance team as a direct point of contact for Quality Data audits with the primary focus on amending errors & providing feedback to the team. Additionally, I was part of the core nesting team as a Team Lead which transitioned into a Sales Manager role for more than 3 yrs.

Training and certification

●Coach Track Training Program (Leadership)

●Selling Through Curiosity

Educational Background

Undergraduate: AMA Learning Center - Bachelor of Science Information Technology MULTIMEDIA

Pasig City, Philippines

●Computer Literate

●MS Windows Proficient

●Efficient in MS Word

●Proficient in MS Excel

Educational Background

Undergraduate: Adamson University - Bachelor of Science Mechanical Engineering San Marcelino Street, Ermita Manila

Educational Background:

High School and Elementary graduate: La Immaculada Concepcion School E Caruncho Avenue Pasig City

Character reference:

Kathrina Cotongco – Associate Director (Task US)

Mobile number: 094********

Sherilou Danlag – Señor Operations Manager (Acquire Asia Pacific)

Mobile number: 091********

Thomas Jefferson Ferrer – Operations Manager (SITEL)

Mobile number: 090********

Contact this candidate