Customer Service Social Media
Resume:
JULIA ALICH
Whittier, NC **789
828-***-****, *****@*****.***
SUMMARY: Business student with significant experience in customer service, eager to apply these competencies within the field of marketing. Proficient in engaging with customers and working well with teams both in-person and remotely. Comfortable using email, video calls, and online tools to communicate and complete tasks. Seeking to utilize communication abilities and customer insights to contribute to effective marketing strategies and business development. Passionate about using creative content and digital strategies to help brands connect with their audience.
BUSINESS EDUCATION
Southwestern Community College Sylva, NC
Western Carolina University Cullowhee, NC
Bachelors in business marketing December 2025
GPA: 3.75
2022 Dean’s List
2023 Presidents List
2023 Alpha Beta Gamma Honor Society
2023 social media Simternship Certificate
Business Administration Certificate
Business Administration Technology Certificate
Business Administration Associates Degree
RELATED COURSEWORK & COMPUTER SKILLS
Business Communication, Business Law I, Customer Service, Business Ethics
Quantitative Literacy, Introduction to Computers
Excel, Word, PowerPoint
Social Media Marketing, Leadership Development, Personal Finance
Sales Management, Digital Marketing, Internet Marketing
KEY SKILLS
Social Media Posting & Content Ideas
Talking with Customers
Teamwork and Communication
Organizing Projects and Schedules
Time Management and Self-Motivation
Creative and Innovative Thinking
CUSTOMER SERVICE & WORK EXPERIENCE
LaDolceVita Bakery Bryson City, NC
Manager January2024-Current
Oversee day-to-day operations and manage a team and service staff to ensure a delightful customer experience.
Innovate and implement marketing strategies to enhance the bakery's local presence and increase customer base.
Conduct inventory management, order supplies, and maintain strict quality control to uphold product excellence.
Cultivate a positive work environment, train new employees, and ensure compliance with health and safety regulations.
Learned basic latte art techniques to enhance the presentation of coffee beverages, adding a creative touch to customer orders.
Dillsboro Chocolate Factory Dillsboro, NC
Barista & Cashier May 2018-December 2019
Served customers, cleaned, opened and closed, and served as a valued member of a diverse team
Exhibited fiscal responsibility and attention to detail while counting register and handling money
Cataloochee Ski Resort Maggie Valley, NC
Rentals November 2020-March 2021
Rented boards, helmets, and skis to customers, and provided a broad level of service.
Showed that I could reliably get to work in a wide range of weather conditions and was recognized for reliability.
Anthony’s Pizza Bryson City, NC
Server May-October 2021
Provided excellent customer service at a community-based restaurant that also caters to tourists
Demonstrated reliability and dependability throughout summer and fall tourist seasons
Grounded Café & Food Factory Cherokee, NC
Barista, Server, Cook May 2021-July 2022
Demonstrate flexibility and work ethic while performing multiple duties such as server, cook, cashier, busser, and barista.
Provide superior customer service in a destination for both tourists and locals.
Harrah’s Casino (Starbucks) Cherokee, NC
Barista September 2022-January2024
Thrived in a high-energy environment, efficiently crafting quality coffee beverages for casino guests.
Managed complex orders with precision and maintained composure during peak hours to ensure customer satisfaction.
Coordinated with the casino hospitality team to offer personalized service, contributing to the overall guest experience.
Upheld the Starbucks brand standards and operational policies, maintaining a clean and organized work area.
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