Business Analyst Warehouse Associate

John Wilkerson

Business Analyst

****.*********@**.*** • 832-***-****

LinkedIn • Denver, CO 80023

Tech savvy and accomplished professional with substantial experience in establishing business processes, implementing new systems, and enhancing operational efficiency. Proven success in devising productive strategies, streamlining workflows, and troubleshooting problems. Adept at performing insightful analysis and leveraging subject matter expertise, financial acumen, and IT skills. Instrumental in evaluating and selecting software solutions, aligning with business objectives, and improving performance outcomes. Proficient in managing projects, collaborating with key stakeholders, and fostering culture of teamwork. Areas of Expertise

Continuous Process Improvement

Hardware/ Software Repair

IT System Implementation

Troubleshooting & Incident Resolution

Computer Diagnostics & Repair

Cross-functional Collaboration

Computer Diagnostics

Relationship Building

Data Management

Professional Experience

Best Buy, Denver, CO 2024 – Present

Sales Associate

• Customer Engagement: Actively engage with customers to understand their needs and provide tailored recommendations for electronics and accessories.

• Product Knowledge: Maintain up-to-date knowledge of the latest technology trends and Best Buy’s product inventory to effectively answer customer inquiries.

• Team Collaboration: Collaborate with team members to drive store initiatives, contributing to a 15% increase in overall customer satisfaction.

• Problem-Solving: Address and resolve customer issues, ensuring a positive shopping experience and fostering customer loyalty.

• Merchandising: Assist in the visual merchandising of products, ensuring displays were attractive and functional, leading to a 10% increase in sales for featured products, including Apple products.

• Training: Participate in ongoing training sessions to enhance sales skills and product knowledge. Uber – Lyft, Seattle & Denver 2022 – Present

Driver

Play crucial role in providing safe and reliable transportation to passengers. Oversee various tasks, including operating personal vehicle responsibly, adhering to traffic laws, and ensuring positive experience for riders. Offer excellent customer service, assist passengers with entering and exiting vehicle and communicate effectively to create enjoyable journey. Maintain clean and well- maintained vehicle and handle unforeseen challenges. Fred Meyer Grocery, Maple Valley, WA 2021 - 2022

Supervisor

Exemplified company's core values of respect, honesty, integrity, diversity, inclusion, and safety fostering positive work environment. Conducted comprehensive training sessions for associates to equip with skills and knowledge necessary for order selector and customer attendant roles. Resolved equipment and device issues in e-Commerce department, while ensuring uninterrupted workflow and optimal functionality.

• Elevated customer satisfaction by ensuring store's e-Commerce department and exceeded expectations in terms of shopping ease, variety, freshness, and cleanliness.

• Revamped daily operations of store's e-Commerce department, surpassing set sales objectives, goals, and budgets.

• Enhanced departmental efficiency by staffing and developing a high-performing team of 40 employees.

• Boosted team productivity by developing associates to meet and surpass set standards. Amazon Distribution Center, Kent, WA 2020 – 2021

Warehouse Associate

Received incoming shipments, inspected for damages, and verified accuracy of contents against shipping documents. Organized and maintained warehouse inventory as well as performed regular cycle counts and assist in the reconciliation of discrepancies. Coordinated with carriers to ensure timely and accurate shipments and operated warehouse equipment such as forklifts, pallet jacks, and order pickers. Conducted quality control checks on incoming and outgoing products.

• Packed and labeled merchandise to assure accurate loading and timely shipment to customers for enhancing overall order fulfillment speed and customer satisfaction.

• Prepared daily shipments within controlled atmosphere warehouse, along with optimizing quality and preservation of products during handling process.

• Examined packages and goods for damage, while notifying vendors of replacement needs to maintain high standard of product quality and customer trust.

Simply Mac Apple Premier, Redmond, WA 2019 – 2020

Customer Support

Assisted customers with Apple Products, including iOS, Mac, and accessories for driving seamless user experiences and problem resolution. Executed customer orders, exchanges, and returns, while maintaining transparent communication to keep customers updated on requests' status. Analyzed client requirements to personalize recommendations for optimal products and services.

• Successfully oversaw automated contact management systems for fostering superior client organization and aligning goals for enhanced operational efficiency.

• Identified and recommended optimal products and services by actively listening to customer needs for improving customer choices.

• Addressed customer inquiries by offering precise and insightful responses to technical questions and support requests.

• Assisted Apple products, including iOS, Mac, and accessories to boost user experience and troubleshoot issues.

• Executed customer orders, exchanges, and returns efficiently, while providing timely updates to customers. Sabbatical 2016 – 2019

Granted two-year severance package leading to opportunity for personal reflection, exploration, and a focus on family priorities. During this time, my wife's career gained momentum to relocate to Washington State to support her professional growth. Anadarko Petroleum Corporation, The Woodlands, TX 2004 – 2015 Managed automated contact management systems through meticulous client organization. Evaluated and administered credit limits based on thorough analysis of counterparty financial statements by mitigating credit risks and enhancing financial stability. Identified monthly cash flow for gas and crude external customers, while contributing to accurate revenue projections and financial planning. Orchestrated successful transition from spreadsheets to new Corporate Credit Manager system, seamlessly integrating interfaces with Gas Marketing and SAP systems. This initiative streamlined operations and enhanced efficiency. Engaged with internal stakeholders to discern the required legal documents for counterparties, such as parent guarantees or letters of credit, ensuring a robust evidence base for collateralization. Pinpointed monthly cash flow from gas and crude external customers, contributing to more accurate and comprehensive understanding of month-end revenue.

• Provided business and technical expertise for the EnergyCredit system on a daily basis to optimize system performance and efficient credit management.

• Developed custom programs in Access and Excel to track bank accounts, customer exposure, and various activities within Gas Marketing Systems.

• Participated Triple Point and Solarc upgrade projects for successful project implementation and system enhancements.

• Facilitated various credit-related systems, ensuring seamless operations and reducing potential risks.

• Successfully co-led EnergyCredit System implementation project team for driving smooth transition.

• Conducted 100 pilot tests with internal customers as part of SAP Upgrade ongoing test team.

• Fostered close collaboration with external customers, utilizing effective communication and interpersonal skills to extract crucial financial information, thereby strengthening partnerships and information exchange.

• Executed thorough credit reviews on corporations, enabling a comprehensive assessment of their financial conditions and facilitating informed decision-making.

Software Specialist, Customer Support, Credit & Management Systems, Houston, TX Led on-site project management, overseeing software installation, data migration, data mapping, and back-office integration for Corporate Credit Manager (CCM) product. Sustained customer relationships by delivering technical support by enhancing overall client satisfaction and loyalty. Collaborated with customers to identify specifications and crafted custom, efficient reports for CCM product, meeting specific client needs and enhancing product functionality. Developed scripts for Microsoft Access and Seagate Crystal reports by optimizing data processing and reporting capabilities.

• Engaged in open discussions and collaborative communication to explore and implement innovative design and implementation approaches, fostering a dynamic and effective team environment.

• Contributed business and technical expertise to the development of the latest version of the CCM product, directly addressing customer needs and enhancing product features. IT Business Analyst, EnCana Energy Services, Houston, TX Spearheaded collaboration between business and technical teams within the IT department, enhancing the testing, training, and implementation processes for variety of custom and off-the-shelf systems. Elevated to the role of IT Business Analyst from Treasury Analyst, recognized by senior management for possessing a distinctive combination of credit, IT, and systems expertise. Orchestrated deployment of desktops and laptops for trade floor while actively contributing to desktop migration project. Diagnosed and resolved technical compatibility issues between software applications by analyzing and developing innovative solutions. Oversaw development of in-house storage model application and successfully implemented Maximizer.

• Facilitated design of interface between CCM and Endur (Risk System), providing energy traders with comprehensive information for faster and more informed decision-making.

• Conceptualized, developed, and executed a legal Contact Management System database project, improving data organization and accessibility.

• Crafted scripts for Netware Application Software to support desktop rollout through standardized and efficient deployment process.

• Guided migration of CCM to SQL2000 platform by ensuring seamless transition and enhanced system performance. Treasury Analyst, EnCana Energy Services, Houston, TX Evaluated and administered credit limits using counterpart financial statements. Identified monthly cash flow for gas and crude revenue, enhancing financial forecasting accuracy and facilitating strategic decision-making for the month-end process. Administered enterprise and credit enterprise software, guaranteeing the efficiency and reliability of critical systems for the organization. Developed Access and Excel programs to track bank accounts, customer exposure, and various activities within the Enerstream Financial System. Installed updates and added users as System Administrator for FirstWin (Bank), Risk Asset Manager (RAM), and Smartbatch 32 (Scheduler) Systems. Created custom reports for the Risk Asset Manager (RAM) accessible through Intranet for Marketing and Credit Analysts, facilitating data-driven decision-making and improving overall efficiency.

• Assisted in development of interfaces, data mapping, and conversion as a member of the Enerstream implementation team, contributing to the successful integration of systems and data accuracy.

• Completed CCM implementation ahead of schedule as the project leader, overseeing a team of 8 members, resulting in seamless transition and improved credit management processes.

• Educated Treasury Department individuals in managing excess cash, providing valuable insights and strategies for optimizing cash management within the organization. Assistant Credit Representative, The Pennzoil Company, Houston, TX Analyzed customers' financial profiles to make informed decisions on credit applications and incentive loans, resulting in streamlined approval processes and minimized risks. Provided essential support to personnel by assisting in enhancement of their computer-related job functions and overall skills, contributing to a more proficient and capable workforce.

• Engineered and implemented macros in Word and Excel, significantly boosting efficiency in document preparation and reducing turnaround times.

• Spearheaded execution of multiple collection approaches and techniques for enhancing overall debt recovery rates. Education

Bachelor of Science in General Business

Sam Houston State University, Huntsville, TX

Technical Proficiencies

Report Writing SQL Queries Access Design and Implementation EnergyCredit System Excel SAP Crystal Records Troubleshooting

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