Customer Service Team Member

Mark L. Gillman

*** ***** *** **** • Orem, Utah *4097 • 801-***-****

OCTOBER 30, 2025

To Whom It May Concern:

Thank you for taking the time to review information about my desire and qualifications for a position with your company. Having decades of successful management and customer service experience, I am confident in my ability to exceed your expectations.

As you can see from the attached resume, I have gained valuable experience while promoting a variety of products and services. This was accomplished in various settings from Call centers to outdoor venues. I am comfortable communicating with customers and team members in a way that quickly builds strong and trusting relationships. I look forward to meeting with you to discuss further the opportunities for me to be a valuable team member.

Within the last 18 months I have been involved in the pest industry. My duties have been driving to and servicing twelve to fourteen homes and businesses per day in Davis, Salt Lake, and Utah counties. I accomplished this by driving a company vehicle and utilizing google maps and other software to accomplish the tasks required. I have serviced and inspected over three thousand homes in that period and received over 60 - 5-star reviews for my personal value-added customer service.

I desire to engage in remote work currently. I believe that the experience that I have gained embody the type of employee that you are looking for. I look forward to speaking with you about my qualifications.

Best regards,

Mark Gillman – 801-***-****

Mark L. Gillman

550 North 500 East • Orem, Utah 84097 • 801-***-****

Over 45 years’ successful sales, marketing, and management experience. More than 9 years’ involvement in business-to-business selling of travel management and financial products for American Express Corporate Services. Last 20 years marketing and selling landscaping and outdoor products to homeowners, corporate businesses, and outdoor enthusiasts along the Wasatch Front and across the nation. I am a lifelong resident of Utah County with excellent sales and communications skills. I am confident that I can be a valued member of your team.

Experience

Greenix Pest Control, Orem, Utah

Route PRO – Full Time June 2024 - present

Delivered Greenix Pest Control products to customers in an efficient, safe, and timely manner.

Completed daily route to over three thousand customers effectively and safely.

Awarded multiple awards: 100% Attendance, Customer Service, Driving Safety

Most 5-star Google Reviews from customers by any Route PRO

Pheasant Run Outfitters, Fayette, Utah

General Manager - Sales and Marketing (seasonal - winter) October 2003 - March 2024

Promoted and marketed Utah’s premier upland wing shooting venue where marketing, media relations, web presence, reservations, and day-to-day operations were my focus.

Increased annual visitor count to over 2,200 guests annually.

Built lasting relationships with hundreds of business owners and guests, from across the nation.

Jensen Pavers and Hardscape, Lindon, Utah

Sales Manager (seasonal – summer) October 2003 - March 2024

Oversaw marketing landscaping and hardscaping installation services to residential and commercial clientele. Established and kept long-term relationships with homeowners, landscape designers, landscape architects, swimming pool contractors, suppliers, and developers. Met with prospective clients to counsel and educate about products, compile and present bids and help with delivery of materials to site.

Doubled annual revenue.

Instituted record keeping and billing procedures resulting in increased productivity and forecasting.

American Express Corporate Services, Orem, Utah

Senior Sales Manager June 1996 –December 2002

Sold travel management products to businesses in three-state sales territory. Engaged leads and businesses to highlight American Express services, developed proposals, secured sales, crafted travel policies, and implemented cost-saving programs.

Exceeded individual annual sales goal of $2.5 million.

Proficient in using Goldmine, Sales Logix, and various accounting software.

Regional Manager - Retail Office, Provo, Utah June 1993 - June 1996

Managed day-to-day operations for American Express Corporate Travel Office. Oversaw sales, account management, personnel issues, profitability, advertising, client retention, and quality assurance.

Achieved profit margin and oversaw twenty-three professional consultants.

Strengthened and supported client relations through sustained contact and reviews.

American Express/WordPerfect, Orem, Utah

Manager, WordPerfect Corporation On-Site Travel Office March 1991 - May 1993

Managed travel process and provided account management for WordPerfect Corporation. Recruited and managed staff of eight highly qualified consultants. Collaborated with financial officers, HR, and executives to deliver quality customer service and achieve cost savings.

Exceeded profitability goal by 25%.

WordPerfect Corporation saved over $2 million in travel expenses annually.

Education

Orem High School 1972-1974

Other Education

Achieve Global Professional Selling Skills seminars!

Corporate Travel Sales Technology Mastery seminars

attended numerous sales, self-improvement, and account management courses.

Personal Profile

Strong performer with 40 years’ proven record in sales, management, and customer service.

Self motivated with the ability to succeed both individually and in a team setting.

Excellent people skills and ability to collaborate well with people at all levels.

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