Call Center Representative

NANCY GONZALEZ

**** ****** ** *******, **. ***** – (832) 283 –9162 -*************@*****.***

Professional Summary

Talented student effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Energetic, bilingual team player with experience as a fast food and call center representative familiar with busy, family-oriented restaurants and high volume call center office settings. Enjoys interacting and working with others. Seeking a position to expand opportunities and work experience. Skills

● Bilingual in Spanish

● Call Center Customer Service Oriented

● Cash Register Familiarity

● Friendly demeanor

● Goal-oriented

● Strong work ethic

Work History

Dairy Queen Inc. ~ 5/13

● Consistently provided friendly guest service and heartfelt hospitality

● Promptly and empathetically handled guest concerns and complaints.

● Demonstrated integrity and honesty while interacting with guests, team members and managers.

● Operated the drive-through window and sales register quickly and efficiently.

● Prepared fountain drinks and Ice cream items.

● Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.

● Handled currency and credit transactions quickly and accurately.

● Followed food safety procedures according to company policies and health and sanitation regulations.

● Strictly followed all cash, security, inventory and labor policies and procedures.

● Maintained work area clean, including in the kitchen, bathroom, building exterior, parking lot, dumpster and sidewalk.

● Performed all position responsibilities accurately and in a timely manner. Hectors Mexican Grill. ~ 2014/2015.

● Host, cashier and busboy. Welcoming customers with a friendly smile.

● Seating customers at a table, taking drink orders. Taking drinks, chips and salsa out as needed.

● Handled currency and credit transactions quickly and accurately, and also taking Togo orders over the phone.

● Cleaning up tables fast and efficiently after customers left so they would be ready for the next customers.

● Followed all food safety procedures according to company. Maintained work area clean, including, kitchen, bathroom, dumpster.

Carinos Italian Grill. ~ 2015/2015.

● Waitress. Could take up to 6 tables at a time while maintaining a friendly demeanor without any help or problems.

● Fast and friendly service with a smile. Performed all positions responsibilities accurately and in a timely manner.

● Handled currency and credit transactions quickly and accurately.

● Maintained area clean and accordingly to guide lines. The Houston Methodist Hospital ~2016- current.

● Experienced food and nutrition call center representative with 8+ years. Able to effectively multitask, fax and file office paperwork, able to key inpatient information also while taking patients and or nursing or physician phone calls maintaining friendly energetic, and positive attitude answering any general questions, or placing meal orders to ensure patient’s get a healthy meal while receiving hospital care. Still currently working at the Houston Methodist hospital seeking better opportunity. Very fast learner. Can Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs

● • Ask appropriate questions and listen actively to identity specific questions or issues while documenting required information in computer systems. I’m very familiar with Microsoft Tools including Microsoft Word (creating memos, writing),

● • Microsoft Excel (creating spreadsheets, filtering, navigating reports), and Microsoft Outlook (setting calendar appointments, email)

● • Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and computer Systems.

● • Working in kitchen, transporting food carts to nursing units. Working food service tray lines. Cleaning work areas.

● • Effectively hosting room service nursing units/floors taking patients orders. While also passing out patients trays, taking patient snack orders, tube feeding/ formula orders, and also taking pantry orders for nursing units/floors.

Education

General Studies, Graduate

Crosby High School – Crosby, Texas. C/o 2015

HarvardX- Houston, Texas. Certificate program 2017.

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