Customer Service Call Center

MARILYN PROMIN

Clover, SC ***** 803-***-**** *********@*****.*** linkedin.com/in/marilyn-promin

SENIOR REIMBURSEMENT COUNSELOR

Accomplished customer service professional exceeding expectations to institute new excellence ideals in the workplace. Impactful professional with recordkeeping, delivering exceptional customer service, submitting needed documents, and collaborating with other departments to complete common objectives. Resourceful communicator fostering trust with customers while addressing emerging issues with diplomacy. Core competencies include

Customer Service Problem Solving Benefits Reimbursement Services Banking Project Management Recordkeeping Risk Mitigation Account Management Microsoft Office Salesforce Quality Assurance Call Center Healthcare Billing and Coding Support

EXPERIENCE

Cencora – Lash Group 2016 – Present

Patient Access Consultant

Focused on communicating benefits, claims assistance, coordinating services, facilitating support programs, field team point of contact and guidance. Follow up on previous authorization and appeals tracking and submission, benefit verifications, escalations, pharmacy triage, training and support, and special projects as assigned.

Recognized within the top quartile for productivity and outstanding year end reviews

Wells Fargo Home Mortgage 2012 – 2013

Loan Servicing Specialist II

Carefully assessed loan disbursement requests, as well as retaining loan and disbursement files. Organized and turned in documents, data, and records aligned with procedures.

Earned excellent performance ratings to attain promotion into Wells Fargo Home Mortgage as Loan Servicing Specialist II by maintaining loan and disbursement files, as well as preparing and submitting documents, data, and records based on procedure.

Wells Fargo 2010 – 2011

Financial Crimes Spec II

Conducted general account functions such as close account determination, holds, and restraints. Recorded research findings and actions on cases for possible referrals for suspicious activity.

Vetted, verified, and spotted customer transactions to detect and prevent financial crimes activity, policy violations, and suspicious situations to mitigate losses.

Remained hands-on with training implementation regarding new hires.

EDUCATION

Associates in Culinary Arts / Hotel Management, Bunkerhill Community College, Charlestown, MA

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