Customer Service Operations Manager

MARIA WILLIAMS **************@*****.*** 315-***-****

P R O F I L E

Experienced and adaptable professional with background in operations, customer service and supply chain management seeking a remote opportunity to leverage my experience:

• Operational efficiency & process improvement

• Customer relationship management

• Inventory management

E X P E R I E N C E

COMMERCE CANAL

Contractor/Operations Manager 2018 - Present

• Manage the private label inventory, analyze inventory needs, work with factories and forwarders to import products to the US and Canada.

• Respond to all customer service queries

• Cost analysis and maintain monthly inventory valuation of private label goods

• Pull monthly sales data by account to create commission reports and invoiced our customers

• Followed up with all accounts with past due invoices CORE FORCE

Customer Service Representative 2016 – 2018

• Managed all aspects of order management for a $30MM client

• Reviewed all open orders daily with the client’s warehouse

• Managed our internal data entry team based in India to ensure accuracy of new style listings, new and old revised orders, etc.

• Provide monthly reports to the client’s finance team MAD PROJECTS

Operations Manager 2015 – 2016

• Managed all inbound and outbound inventory flow for $10MM (annual volume) through 3PLs

• Liaised with customers (e.g. JC Penney’s, Target, Amazon) to ensure timely execution of orders, inventory forecasting and planning

• Developed processes to reduce chargebacks by identifying root cause of issues and resolving in a timely manner with appropriate parties

LI & FUNG USA

Sr. Manager, Supply Chain Management 2007 – 2015

• Worked closely with inbound teams including, Sales, Forwarders, 3PLs, Finance, IT and Production to proactively identify and remediate potential issues, track shipments and verify order details for over $30MM annual volume through 3PLs

• Liaised with customers (e.g. Amazon, Costco, TJX Corporation, Walmart.com)

• Launched LF Products’ first US e-commerce platform to ensure direct shipments to consumers by collaborating with EDI team and customers; as a result, sales revenues reached $15MM across 20 online retailers in 3rd year after launch.

(Additional work experience can be furnished upon request) EDUCATION

Simmons College Bachelor of Arts in Retail Management SKILLS

• Languages: Fluent in Japanese

• Microsoft Office: Excel, PowerPoint, Word

• Proficient in Google Workspace, Mac & PC

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