Remote Customer Service Representative

JHINNELLE J. GUTIERREZ

BACHELOR OF SCIENCE IN PSYCHOLOGY

Email: ************@*****.***

Mobile: 907-***-****

WORK EXPERIENCES

Subsilio Consulting — Client Specialist

March 15, 2017 - September 2025

Administrative support

Handles multiple key client’s accounts and client interaction. Manage Stakeholders. Initiate meetings and organize reports. Gather data for sales status reports.

Identifies solutions to meet lead and customer needs. Sets weekly staff meetings as well as client’s for overall value proposition. Social media platforms management (FB, LinkedIn, Twitter, YT management postings)

Ensuring sites are updated and functioning.

Management of social media platforms/campaigns.

Management of project softwares

AETNA — Senior Healthcare Insurance Analyst

March 2015 - October 2017

Responsible for processing medical insurance claims and maintaining patient records of elderly, data entry.

Provides customer service for Health Reimbursement, Flexible Spending and Health Savings Accounts.

Manages a number of financial factors for patients. LEXMARK International Services - Software Senior Sales Enablement Specialist

October 15, 2013 to January 09, 2015

Provides end to end business solutions to North American clients. Conducts marketing research, outbound calls and strategy planning to boost sales and improve revenue.

SKILLS

Award-winning customer

service skills. Deals with

external and internal

customers.

Sales Management,

Adaptability; Embracing

Challenges; Goal

Setting; Organizational

Skills; Microsoft Office;

Presentation Skills

Team-player and

problem-solving. Finds

appropriate solutions

and efficiencies.

Planning and

Organizing. Enjoys

sharing knowledge and

developing others.

System Knowledge.

Experiences in various

tools, Social media

platforms and softwares

such as Teamwork

Desk, Teamwork

Projects, Trello,

Click-up, Slack, Google

Suite, Skype, Zoom,

Asana, Redtail,

Salesforce, Office365

AWARDS and

CERTIFICATIONS

IELTS (International

Creates sales reports and provides business presentation and revenue. Teletech Customer Care Management - Team Leader

October 12, 2010 to January 2013

- Preparing meeting agenda, sending timely team reports and feedback. Conducts one on one coaching sessions.

Establishing an environment that fosters creativity where team members are respected, take risks and feel safe expressing their ideas. Futhering the overall goals and objectives of the team.

Convergys - Tier 2 Outbound Customer Associate

August 10, 2007 to September 2010

Provides customer service by interacting with customers via inbound telephone information and assistance.

Process transactions and reply to inquiries about product and services. Use computer system to track gather information and/or troubleshoot customer issues. Wellcross Brokerage Corporation-HR Admin Personnel May 2004 to June 2007

Introduces policies and practices focused on the increase of satisfaction of performance of the employees and designing the unique corporate culture. Drives strategic workforce planning. Identify rich recruitment services. English Language

Testing System Passer

Certified Community

Management

Specialist (Social

Media)

Certified Customer

Value Optimization

Specialist - by Digital

Marketing USA

Certified Customer

Acquisition Specialist -

by Digital Marketing

USA

Best Performance

Award, Lexmark’s

Refuel Your Talk

Consistent TOP QA

Awardee, EXL

Philippines

Best in Customer

Service, Teletech

Customer Care

LANGUAGES

English, Filipino,

Cebuano

Contact this candidate