Customer Service Administrative Assistant
Resume:
Jenifier J. Perry
Customer Service/Administrative Assistant/ Retail Management
** ****** **., * ******* News, VA 23606 *************@*****.***
To obtain a Management/Supervisory position that will enable me to utilize my strong organizational skills, ability to work well with others and where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention.
Ability Summary
Over 20 years experience organizing, prioritizing and working under extreme work pressure, heavy workload and deadlines in Administrative Assistant, Retail Management and Customer Service.
Work Experience
Administrative Assistant & Travel Coordinator
Vacation Village Resorts - Newport News, VA
August 2023 to Present
-Provides vital support to offices, handling a variety of clerical and organizational tasks to ensure smooth operations.Assist in calculating wages, deductions, and preparing payroll reports.
-Travel agents sell travel services to their clients for upcoming tours. This can be in the form of vacation packages and accommodations. Once these items are selected, the agent puts each of these pieces together to create the client's requested trip.
Assistant Store Manager
Dollar Tree Inc.- Newport News, VA
February 2024 to March 2025
-Supports the Store Mgr in all aspects of store operations, including managing day-to-day activities, providing customer service, and ensuring proper staffing and inventory.
-Assisting with merchandising, handling freight, and maintaining store standards, while also overseeing and training hourly associates. Assistant Managers are also responsible for opening and closing the store and ensuring compliance with company policies.
Sales Product Specialist
CMA's Williamsburg Ford - Williamsburg, VA
November 2021 to July 2023
Front Line Sales Representative
King's Creek Plantation - Williamsburg, VA
March 2019 to August 2020
Server and Trainer
Ruby Tuesday - Williamsburg, VA
April 2015 to April 2020
Assistant Store Manager
Walmart - Williamsburg, VA
February 2012 to December 2012
WalMart - Havelock, NC
April 2007 to October 2010
-Directed and supervised employees in the Fresh Foods and Consumable Departments. -Trained associates in sales, inventory-taking, reconciling cash receipts, and performing quality services for customers.
-Scheduled, hired, trained, and evaluated personnel; promoting, firing and holding associates accountable when appropriate. -Assigned employees to specific duties, follow up, execution and accuracy.
-Enforced safety, health, food regulations, policies and procedures.
-Established and implemented policies, goals, objectives, and procedures my departments and surrounding areas. -Planned and coordinated advertising campaigns, sales promotions, and prepared merchandise displays as advertised to maximize sales.
-Examined merchandise to ensure that it was properly displayed by plan, and pricing/ signing was accurate; also promoting savings to drive sales.
Front Desk
Travelodge KW- Williamsburg, VA
June 2011 to February 2012
Customer Service Representative
Convergy's - Jacksonville, NC
February 2006 to December 2006
-Conferred with customers by telephone to provide information about products and services, and to make corrections to account.
-Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken and referred unresolved customer grievances to designated departments for further investigation.
-Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions, government holidays, and office hours/ locations.
Education
Diploma in Curriculum
Olean- BOCES
2002
Awards
Perfect Attendance
Walmart
October 2007
Certifications/Licenses
VA Food Safety Administration
VA Food Safety Certified
June 2012 to June 2017
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